My experience here was mixed. When I arrived, no one was at the front desk, and everyone was…read moreoccupied, so I waited about 4-5 minutes until someone came over. They checked my appointment and said I would start with the eyebrow mapping, but the tech was with someone, so told me to have a seat and she would come get me when she was done.
I arrived early, so that was fine. I sat for 10 minutes, now 5 minutes after my appointment was due to start. A tech had come out and had someone pay, but didn't come get me, so I assumed she wasn't who would be doing my service. I continued to wait, then got up and looked at some of the items they have for sale. The tech was sitting at the front desk on her phone. She asked if I have an appointment, I said yes, for eyebrows, and she says "oh! That's with me!" Apparently it didn't occur to her that the person waiting was her client.
The service was good. She mixed the tint too light the first time and offered to redo it, which I agreed to.
After that, the nail tech greeted me and we sat down to do the mani portion of my mani-pedi. She complained that she'd done too many feet that day, so we would start with nails. She was helpful in assisting me with picking a colour. However she did not tell me that the one she suggested, which I accepted, was quite significantly more expensive than what I originally booked for, and I feel like an upcharge should be specified before performing the service. I got cat-eye polish, and that came with a "nail art" surcharge on top of the upcharge for that specific gel.
I was also unsure about the sterility. She took the tools out of a plastic container with some liquid in it, not out of a sealed pouch or electric sterilizer.
She suggested I do the same polish on my toes as well, and I knew I would be charged more for gel on the toes instead of a regular pedicure, but not by as much as it was.
I also find that she rushed my pedicure as when I arrived home, I noticed that my toe nails were jagged and rough, and I had to file them myself, and I had a lot of dry skin still on my feet that I had to remove as well.
What was originally booked as $135 (before tax) ended up being $195 (before tax), and none of that was ever told to me. The tech rushed, and mentioned several times how I'm the last client of the day and she'd had a long day. She was pleasant, not rude, she made conversation, very personable. But not impressed with the lack of transparency.
