Based on the other reviews, I thought I'd give this place a try. Maybe the trick is you need to be seen by Loann because Lihn BUTCHERED my hair. I went to Douglas J. Aveda Institute, so I have some idea of what I'm talking about, I know technique, and this was sloppy work all around.
Started with my consultation. She asked me what I wanted and I had two pictures with me. One for cut, and one for color. She hardly glanced at either. She never touched my hair to check out texture, whatever. She never got out hair samples to talk about the color I wanted. She just went back and got a color and got to work.
She never sectioned my hair at all, just pushed it forward over my face.
She didn't use foils but instead used Saran Wrap. Freaking Saran Wrap. I took a picture of this too.
And at this point, it's not like I can just walk out. By the time I realized what she was doing, she had bleach on the back of my head.
Her sloppy application got it on my shirt and ruined my new shirt.
She rinsed my hair out and brought me to the mirror. This after just applying straight lightner/bleach mind you-- so my hair is bright yellow/orange. She starts cutting and blow drying. I spoke up and asked for toner. You don't go light and not tone. You just don't. It looked like 1980's trailer trash hair. Again without consulting me for the level of toner, she scoffed then went to the back and started mixing. When she came back out I had to ask what she was doing and what color she was going for. Loann came over and helped choose the toner. I wish she would have helped with my cut too. She then left so back to Lihn the butcher.
So, as she's applying toner in my hair, her next client arrives. So, she moves me to the next chair over and proceeds to work on both of us at once. So unprofessional.
My hair got rinsed and after I'm just sitting there, waiting for this other person to get their hair finished up. The color came out much better after the toner, but the fact that I even had to assert for toner is ridiculous, and the product application is so messy, I would have had better results doing it myself.
Then the cut... A good even cut is dependent on good sections. She never sectioned my hair. She had already started cutting my hair in the back before the toner, then after my hair was rinsed and dried, she dry cut my hair by just pulling up random pieces and making a cut. The hair cut is visibly uneven. I've been growing out my hair for the last year, and it was finally to the point that it would have been able to have a cute style. Looks like I'm wearing it up with lots of bobby pins for another 6 months. She flat out said to me, "oh well, it will look better curled." Yeah, because curls will hide her crappy work. I paid and left. When I got home, I quickly realized it is beyond salvageable. It's truly awful. I am so embarrassed. I want my money back. read more