I went there a week ago to get a facial. I called before just to make sure that they were doing extractions as I have a lot of blackheads and I needed them to be removed. They assured me that this is what they would do.
When I arrived my first sight was a lazy lady yawning while sat on the sofa with a question mark face when I said that I had an appointment..
An old lady appeared, "yes, yes an hour steam facial appointment". Okay.
I go to the toilet first and then they showed me where I needed to go and ask me to stay there. Then the old woman came and said, "take your top off and cover yourself with that blanket". Okay. 15 min later the yawning lazy lady came. Then the old woman brought her a tea....? Are they having a laugh? is she working or passing time? Anyway, "as long as they do a good job I don't care...."
She started putting cream on my face, she did not put my hair out of the way with a bandana or clips or anything but with the cream she was using (imaging my hair when she finished...) so she puts cream and then cream and then cream and then cream and a 5-10 minutes boring massage touching the same bone (not muscle) again and again and again and then cream and cream again.
After 45 minutes like that, she covered my eyes and put the light in front of my face with the magnifying glass "yes! at last!" She got a spatula removed the cream with it and that was it!! "that was all the extractions?????" I asked "yes it's all done".
She put the mask on my face and left me there for 10 minutes or so. She came back removed the mask and there we go, "all finished!" No moisturiser no anything....
I jumped out in front of the mirror and saw all the blackheads I wanted out looking back to me. "Sorry we still here..."
"I'm sorry but I am not happy with this.." She look at me, no answer. "I called on purpose this morning just to make sure you would really clean my face" no answer.
I go outside and the old lady says "mmhh I think it is £42" "what? look, it says steam facial £35" "oh yeah yeah £35"
I complaint again and again "you didn't have blackheads" "what?, would you like me to show you?" no answer, she just gives me the credit card machine for me to type the pin number.
I keep complaining...no answer, just the same poker face like the lazy lady. I imagined then they must've been daughter and mother .
I left crying.
I waited for a year to get a facial I do not normally have enough money to treat myself and I was really looking forward to a good job for the money I paid.
That was the worst experience ever! Business like this one should be punished for ripping peoples off like that.
I worked very hard for my money and they just laughed at my "facial". read more