Best brows I've had. She's up there with the big names, just without the high prices. Clean,…read morenatural, and always perfect.

I stopped by on Saturday at 5:00 PM to get my eyebrows threaded, but unfortunately the business was…read morealready closed even though the posted hours indicated they were open until 6:00 PM. I understand that unexpected schedule changes can happen, but it would be helpful if the hours were updated online so customers can plan accordingly. Hoping this was just a one-time issue, as it was disappointing to make the trip and find the shop closed.

I've been to this location a couple of times but at my last visit, I had a very great experience…read more Jasmine did my eyebrows as well as my upper lip and she was so so gentle! She took her time and left my eyebrows exactly how I wanted them. Definitely will be coming back to check out the other services they have to offer!

I have been a loyal customer for a long time, which is why this experience was so disappointing and…read morehurtful. During my most recent appointment, a noticeable portion of the front of my eyebrow was threaded off. As soon as she finished, I immediately told her that my eyebrow had been messed up and that a large part of the front had been taken off. Her response was, "Oh, I see, but it's only a little bit," and I was offered just $2 off. What may seem like "a little bit" to someone else is not a little bit when it is your face. Eyebrows take time to grow back, and they play a huge role in a person's confidence and appearance. I felt completely dismissed and like my concerns were not being taken seriously. What hurt the most was that nobody apologized while I was there. Nobody acknowledged how upset I was. Nobody offered to make it right. I still paid for the service and left feeling embarrassed, upset, and honestly heartbroken. I ended up crying afterward because I was so unhappy with the outcome and how the situation was handled. The only reason the issue was eventually addressed was because I reached out afterward myself. After contacting the business, I did receive an apology and was offered a refund, which I appreciate. However, I wish that same level of care, concern, and accountability had been shown while I was actually sitting in the chair and checking out. Word of advice, I will not be returning. I truly hope that moving forward, long term customers are treated with more respect, understanding, and sympathy when concerns are brought up. Mistakes happen, but how a business responds in those moments matters just as much as the mistake itself. I hope no one else has to leave feeling the way I did.

Both my daughters have been going to Sam for years and she is, by far, THE BEST!!! She is always…read morevery accommodating and makes it so easy to fit them in whenever is best for us!! Payment is always super easy, she accepts Apple Pay, Venmo and Cash App so I can pay for my daughters from home! Who else does that?!?!? All this being said, she's just the best at what she does.

I've been coming to Sam for almost a year after having such a bad experience at another threading…read moreplace (that will not be named). And thanx to Sam she has got me Looking right and she never disappoints. She's super sweet and so friendly! My brows and face stay flawless because of her care and attention. She accepts all forms of payment like Venmo, Apple Pay, Cash App etc which makes it super convenient.

Absolutely amazing! Just learned they went under new management. The girls in there are so nice and…read moreconsiderate! I had Horya do my threading on my eyebrows, she was so gentle and even taught me a little about eyebrow growth. She was very kind and went into detail on other services they offer. I absolutely recommend this place to everyone!

Stopped in on a whim after getting my nails done next door. The lady was very nice, worked fast,…read moreand my brows look amazing! Love the way they came out. She did a really good job with the shaping and got every single hair that was out of place. $14 for brows.

Manpreet always does an amazing job on my eyebrows. She's very precise and takes her time to make…read moresure everything looks perfect before I leave. I really appreciate her attention to detail, and I'm always so happy with the results. Highly recommend! -- Savannah

Been to this location a couple of times. You can make an appointment or walk in. The staff are…read morealways helpful and nice. There usually isn't a wait and its affordable. They wipe down the chairs and also include aloe afterwards if you need it. I will keep coming back.

Update: After a…read morelong time of not coming back I decided to give it a try again. Unfortunately, the service has not improved. I had my service done by Piya, I believe her name was. Again, I HAVE THICK BROWS and I was being questioned and she was making comments about how thick some hairs were. I don't shave them, I barely touch them, and had even tried to pluck some of the thicker ones beforehand due to my prior experience. After she was done she handed me a cotton ball and said "here you can do it" rather than helping me get all the stray hairs off my face. Unfortunate. I will say that the shaping of the brows were better this time. Unfortunately, after a second go, I won't be coming back. I had been coming here for years since 2020, but due to downgrade in service I'll have to find another place.

Man, I didn't think my brows needed help until I got them done at Sactown! They look amazing thanks…read moreto the lady who threaded my brows (didn't catch a name). She was quick and friendly. Sactown also has a loyalty program that's awesome! 8 visits = 1 free eyebrow threading. This shop is located conveniently in a shopping center with an Ulta, Trader Joe's, TJ Maxx, and a variety of other shops. Lots of parking and easy to get to. I highly recommend coming here if you need your brows done!

Ruby is so awesome! She got my eyebrow shape perfectly and it was pretty quick. Thank you!!read more

The ladies always do a fantastic job on my eyebrows, and they are usually all very sweet. I know…read morethat they no longer stamp their old stamp cards, however I had a fully stamped card that I found. I went in today hoping it would be honored, but the worker stated they no longer accept stamp cards. Bummer. I understand not giving out stamps anymore because they switched over to an electronic points system, but I thought they would take the card. I've been coming here since I was a teenager, I'm now in my late 20's. I don't think I will be coming back because that was a complete let down.

I've been coming here for a few years now, and I've always had such a great experience. Everyone is…read moreincredibly friendly, and the app makes booking appointments quick and super easy. I honestly got so lucky my very first visit because Jaswinder was my threader, and I've never gone to anyone else since. She did my brows exactly how I like them: perfect shape, clean, and natural. Jaswinder is truly the BEST, and I don't let anyone else touch my brows. She's amazing every single time!

So incredibly amazing…read more Everyone was so professional and nice. I felt like I was hurt so I will definitely be coming back here