I went into this shop two days ago to look at wigs because I'm from out of town where we don't have beauty supply stores. I decided to treat myself to a wig but I had a difficultly with my card. One of the cashiers put the wig I had picked aside for me to return. It was Labor Day weekend so I expected it to maybe be returned back to the stock before I could return.
I returned a couple days later and decided I still wanted the same wig. However, a different girl was helping with the wigs than before. I don't know her name nor do I want to fault her completely but there were definitely a communication issues. I asked for the color 1B, and she returned with a the color 1 and a quick weave, which I was looking for a full wig, which was what the clerk from days before also sat aside for me. I asked if this was a full wig, because the packaging wasn't the same. She said it was. I believed I had the correct wig now as I was reassured but was still somewhat skeptical.
But what mostly prompted me to write this review was the clerk that was working today. I asked him politely if a wig had been sat aside, but didn't want to make a big deal out of it if it wasn't there anymore. He cut me off, and said that there is a discount on the hair piece I had in my hand. Which had nothing to do with what I asked him at all. I politely interrupted to correct him, that that was not my question. He then started saying "No, let me finish" and continued to tell me about this discount that I didn't care about and already knew about.
Once again, I asked him, if the wig I had put aside was still there, and they said they didn't know what I was talking about, so I went ahead and purchased it.
I immediately looked at it out of the packaging, not even removing the netting, and it is not what I asked for. Obviously I was frustrated, of course not angry, just disappointed because I asked two people already and neither listened.
If employees listened to what I was trying to tell and asked, there would have been no issues.
I will return the hairpiece I received as I never wore it or completely removed it from its packaging.
Please, make sure your employees listen to customers next time, as it saves everyone from frustration. read more