The smoked front window acts as cover to what's in store. Fair enough, a mystery element, I thought. Walking in, everything is almost immaculately clean, manicure tables organized and ready to be used. Clean lines and a pedicure corner where I see a woman concentrating and hard working. I am a walk in appointment and ask for an eye brow waxing. The lady says to go down the stairs and someone will take care of me.
And the whole image crumbles...
It is as if I walked into a foreign social club. All the employees are sitting around a table eating clementines and what it seems to me gossiping. I stand there, no one moves, finally a girl gives into the pressure and stands. She point me to the room and says nothing, I smile and say 'hello, how are you?' nothing. She did her job, my eyebrows look fine but customer service and customer trust is on the floor. She leaves and goes back to join the club, they laugh (I have no idea why) and they keep on eating and chatting. They wear no uniforms, which I know is not necessary but I think when you work in beauty or health related areas, serving your clients in knee-high black leather boots and torn jeans is not appropriate.
As I go up the stairs to pay, I hand my debit card and I am told 'cheque or cash, there is cash point across the road' So I get the cash, come back and pay, and then leave never to come back again. read more