My advice is to double check both your appointment time and what they've booked you in for if you don't want to come out more stressed than when you went in. I have done a lot of round the clock childcare recently for my daughter and her 6mths old baby and as my time out thank you I booked two appointments at Beautique. The first was for a liftosome facial - although at the time of booking I said I wanted the Hydrodermie Lift & Liptosome, a brow and lash tint. I was booked for a Liptosome facial - luckily the therapist Sam, phoned to say there was not enough time to do the lash/brow tint - could I come in earlier. I did. She was very good but when I queried the facial, she said I was down for the Liftosome facial - what I should have 'asked for' was the Lift & Liptosome - which I had. However, I booked for this later in the week - did I get it - hell no! Sam was unable to do it but was assured that the therapist would do a good job but, in spite of everything I got a 'Lift & Hydradermie facial' - not what I wanted or had booked - again. The lift part was OK then I kept waiting for the mask to be applied. The therapist disappeared for 10 minutes. when she came back, I asked about the Liptosome mask - she told me I was booked for a hydrodermie not a liptosome. As you can imagine I had been lying there waiting and waiting for the mask - getting more and more anxious - car parking at Bligh + daughter and baby.When I queried it, I was initially fobbed off - "Oh, they don't do some of those combinations any more" - "What, they've changed since tuesday?" The upshot was I was initally offered a 10 percent discount of a 74 pound facial I didn't want - which Sam, my original facialist had organised with the receptionist. After an unneccessary fuss - more stress- I was given a voucher for a liftosome facial in my name valid for 3 months. I am not local - I had come over from Ireland to look after my daughter and would not be back till August at the earliest. The girl at the desk, made it valid for 6 months but, when asked, could not guarantee that it would be honoured.
I had had problems with double booking appointments - wrong facial.What annoyed me more than anything was that initally there were excuses.
As a result, neither of my daughters, local to 7oaks would go back and I dare say their friends on the 'mummy network' will think twice before booking a precious hour at Beautique rather than any of the other salons in town. Avoid it. Therapists - hand on fine- organisation and client management non-existent. read more
