I needed specialized care that I won't go into detail about, but Dr. Hickey was able to get me…read morescheduled quickly and fix my problems in one day. I appreciated her fine work and her staff as well.

Everything went well staff is friendly and do a job well done and Dr. Hickey is the best I just…read morelove her and couldn't ever think of going anywhere else!!

Based on at least 2 visits, one for initial evaluation and cleaning + the other for some dental…read morework. My experience was overall positive. I loved having a website that let me schedule online and have text to work through confirming appointments. The website to submit paperwork in advance was really nice as well. The front staff and dental team were great on both visits. Any dental visits are tough for me generally due to a lot of challenges but they worked through them (and with me being a newer patient) and made me feel like I had been there forever. The tech was good - got pictures, x-rays, etc. They dictated my gum placements via a headset and helped me learn more than I ever had anywhere else before. The dental work was good overall for what I had done. I'll be back and will keep posting updates as I get to a few more visits.

The dental care is solid but there are a couple things that really bug me about this business: (1)…read moreall the advertisements in the lobby are all about making your smile better through cosmetic dentristry--the barrage of ads actually makes you wonder if your smile is "good enough" and (2) the staff is treated poorly (at least on two occasions in front of patients) by the dentist, one time bringing the poor woman to tears.

We found Brian Rich's office after moving to Straw Plains. The staff is absolutely phenomenal and…read morehas gone above and beyond especially with me and my partner being scared of the dentist. I would highly recommend to anyone!

I think Dr. rich is great. He explains everything thoroughly. Never makes you feel like he's in a…read morerush. Has some pretty high tech stuff for your teeth. I'd recommend him to anyone.

Just went to 1st appointment at aspen west knoxville...was quoted $4700 for 2 fillings and a deep…read morecleaning...yes $4700...I can have all of my teeth pulled and brand new dentures top and bottom for under $1500...what a scam...would give 0 stars but app won't let me...will never go back

I called the number Aspen Dental provided in response to my add. After getting kicked off of a…read more"press 1 or 2" carousel a few times I was connected with someone in the billing dept. They offered to connect me with a regional manager "complaint line." I declined having already done this and sent emails several times with no response. It seems Aspen's insincere offer to help was for readers of the reviews benefit rather then mine. More likely it was an autobot's response that monitors all forums for negative comments akin to their customer concern lines and customer care email addresses being black holes. Finally I just want to say that I rarely write reviews and this is the first negative review I have ever written.

Terrible , no ethics absolutely no care for patients . After requesting prior authorizations for…read morethe dental work I need , the have canceled an appointment on one occasion on 2 others once I got to the office they said I wasn't on the schedule yet I had an appointment card . So 6 months after my initial visit I've had nothing done which has now led to the tooth that needed mild work has now escalated but I have to get the prior authorizations removed let another dentist do an evaluation and start the process all over . I wish I would have checked reviews before going here so I hope this helps someone else before getting jerked around .

This dentistry doesn't care about YOU, I overlooked ALL the negative reviews about this office &…read morestill made an appointment with them. First off, the reviews about the office not answering or returning call is 100% accurate. I called for over 3 weeks to make my first appointment, left messages & called at all different times of the day. I didn't get a return call until I posted a question on google asking if this dentistry is even still in business. I haven't been to the dentist in years & explained that to them. Would you believe that I got ridiculed & talked about during my entire visit because of this? To their surprise, my teeth were in great condition for not having been to a dentist in years & that then became the discussion of the office. I went ahead scheduling a follow up appointment for 6 months later despite the unsanitary conditions (dog hair everywhere, dogs have free-rein including the chair where they visited me several times during my procedure) cause this is one of the very few dentists in a 75 mile radius that accepted my insurance & new patients. 6 months later, on the day before my appointment, the office calls me to cancel my appointment because the dentist won't be in. I understand, things happen. So I asked during that call for her to reschedule me & the soonest she could get me in would be 3 weeks later. I verified repeatedly with her the time & date while on the phone & entering it in my calendar. Confirmed. Show up today for my rescheduled appointment & I'm informed that "I called them to cancel my appointment" WTF! A complete lie & no offer to even try to reschedule or fit me in after I informed them of having to get a babysitter & drive an hour each way. Nothing!!! They don't care about your time, missed work, waste of gas, etc. Then again, most places don't anymore. I hope that this saves other people stress & frustration in the future.

She pierced my third hole and she was absolutely amazing. Highly recommend!! You won't regret it!read more