I cannot rate this vet surgery enough, the vet (Will) is just so nice and compasionate and tried…read morehis very best to save our cat after he had an accident although sadly it wasn't to be. However, when our other cat walked over corrosive fluid, he cared for her for 6 weeks, bathing and bandaging her paws until she was fully recovered - it was a long and painful process but we got there in the end. I have recommened this surgery to others and would not hesitate to take my pets there in the future.

This veterinary surgery assisted me at a very upsetting time. A dear pet was very ill and it was…read moreunfair to leave them to suffer, but as it was classed as an exotic the nearest vets which were closed were Cambridge or Bedford, too far to add this stress to a very unwell pet. On the spur of the moment I called this surgery and they kindly agreed to stay open a few more minutes to allow me to come and check Noddy. Sadly we were right and they kindly allowed him to go the the animal bridge, I am so grateful to them to assist us and to provide the upmost kindness, support and care. Truly amazing vets surgery, lovely people and supportive too.

A great vet. No nonsense advice and always willing to help. Sensible and practical. Just what is…read moreneeded.

We are so happy with how all of the staff care for our dog, all are both kind and professional…read more Appointments are always on time, and we could not tecommend this practice highly enough

The Receptionist was very rude. She tried to sell me the unreasonable annual membership that I did…read morenot want. She wasn't happy with my answer. Then her tone of voice turned very rude straightaway afterwards. The place was newly renovated. However the waiting area is directly in the sun. It makes waiting unbearable in a hot sunny day. My appointment was 14:45, but we waited 35min with our cat at the sweaty hot waiting area before seeing the Vet in the end. The Receptionist siting at her shady desk entire time without inform the rest appointments about the time running late problem. Instead she explains to everyone when they arrive that 'it was only a little bit late'! Whist 3 customers sweating in the hot sunny waiting room! I have changed my vet straight after this disappointing appointment. I wish the vet could have a better Receptionist for the poor owners who have poor pets needs their help!

Yet again Bicester Vets delivering an outstanding service. Helen, Cliff and the dedicated team of…read morenurses and staff caring and looking after our little big bear 'Dexi' Carter. Their quick response and vital contacts at Willows Veterinary Centre & Referral Service in Birmingham has saved our young German Shepherds life. We would like to thank all the team involved in Dexi's case and would like to share that without the professional, dedicated, caring staff at this vets we could of had a different ending to the happy story with have now. Thank you so much from the bottom of our hearts. Susan, Liam & Dexi Carter

My cat, my dog and my hampster are all registered here and from what I have seem we are very happy…read more All of the staff seem to be lovely and have a wealth of knowledge not only about the health of the animals that they are treating but about silly things like how many Hungarian Vizslas there are owned in Bicester, which sounds like a silly thing to be impressed by, but it is the little things that make all of the diference! We have always been able to get a quick apointment and their advice over the phone has been great (Even if it is simply to come back for more attention or tablets or what have you)

We use this vet for our two cats. It was originally recommended to me by a friend who is a vet but…read morehas moved and now lives too far away to be our vet. I like that this is a small practice with staff who genuinely care about the animals rather than profit which can be a problem with some of the larger chain type of practices. I have always managed to get a same day appointment when needed one of my cats is often getting himself into scrapes and has needed quite a few visits over the years. I do find this to be a lovely friendly caring place and we will continue to use it for as long as we have animals.

This is my local vet and my cat seems quite happy to go there! The vets and technicians are…read morewonderful. Always helpful and cheery. The only things is that the waiting room is quite small and can get backed up. Quite often there is a wait and sometimes there is nobody behind the reception desk. I wish people who had dogs would keep them next to them as it can be frightening for chidren and cats to go past. The fees are good and the vet is lovely, so I continue going there.

Vets practice on Farnham road which alongside their standard practice offers 24 hour emergency…read morehelp. They were fantastic when we took one of our gerbils to them. They were equally fantastic when we called them in the small hours of the morning after witnessing a cat being run over, took the cat to the vets and they saw to it. They even gave us a courtesy call the next day to update us on the cat.

Great staff, always helpful and sensitive when dealing with stressful times for their human…read morecustomers.

I really love going to this place and so glad it's local, it's a great place to go on a sunny day…read moreand see what animals have been taken in to look after. The animals are very privileged to be taken there to be honest as it looks like they are given a lovely home and great care. It is also great to know that there's somewhere local you can go if you come across a wild animal in need which has happened to us twice before (unlucky I know). Just to walk around though for a day trip is quite special and all your money goes to this brilliant charity. And it's not just hedgehogs there either, we saw foxes, badgers and horses. A well recommended day trip.

A nice place to go to see animals. The staff are friendly. There is a large selection of animals…read morehere including hedgehogs,birds,badgers and more. There is a museum room here with things in about hedgehogs. There is a nice sized play area outside with benches for picnics. There are toilets and a cafe. Makes a nice trip out for all!

We came upon this independantly owned vet surgery after having bad experiences with 2 other vets,…read moreand I'm so glad we did. We bought our first ever pet, a german shepherd puppy, and were panicked when we noticed a cyst between 2 of his fingers. We took him to a local vet and they spent 2 minutes looking at his paw and without even explaining or asking us, booked him for surgery the next day and injected him with painkillers and anti-biotics. Having felt that we were being taken for a ride we made an appointment with the pets practice for a second opinion. The nurses were helpful and polite, and a convenient appointment time was very easy to arrange as they open later than most vets. Our vet, Kylie, was really wonderful about everything. We told her our concerns, and she examined him, and told us professionally, but also kindly, what we did and didn't need to worry about. We also got to discuss some of our other concerns as first time pet owners, and she was very helpful. For example, she in the course of the appointment had noticed he had dry skin and that he was a slightly under weight and we may want to consider a different diet. We didn't feel pressured or guilted into doing anything, and she didn't just add things to the bill like the other vet, but I was happy that she took the initiative to notice and let us know. I think what annoyed me about the others is that they didn't respect their ethical and professional boundaries, and it was so in tune with the stories you hear about vet's being scam artists (there was an episode of panorama about it). At the end of everything she decided to prescribe a course of antibiotics, which seemed more sensible than cutting into him at the first oppurtunity like the other vet. Her manner with us and our puppy inspired our confidence in her. We did change the diet which not only adressed the skin and weight issue, but his distaste towards his food which we had noticed. I can't say enough good things about this place. It's convenient as it opens late, has parking, and is easy to get to. It's always clean and a nice environment. We decided to our dog to the puppy class was good, and it was nice to hear about advice and training directly from a vet, and it turns out that this is the only place with a vet-led training class in this area. Since then our poor puppy has a few medical issues, in each case the advice was always good, and we felt safe trusting them as we felt that they really did have our pet's best interest at heart.

Lovely vet practice - never feel intimidated into buying anything we don't need for our pets. Good…read morequick service when you need an appointment. The vets always take the time you want with your pets, and will advise you on almost any matter you may be having problems with.