A front desk assistant lended me his Charging block--not of charge, but completely free all because…read moreI needed one in an important moment. This hotel staff is extremely helpful and the hotel itself is quite easy on the eyes.

The Palm Garden Hotel is a genuinely beautiful property, and whoever designed and renovated this…read morespace deserves so much credit. From the gorgeous entrance and photo-worthy plant wall in the lobby to the landscaping, fountains, gazebo, pool, jacuzzi and beautifully designed bathrooms, it feels much more elevated than a typical outdoor-entry hotel. We even happened to be at the pool until closing and watched the staff carefully reset the entire area -- lining up every chair, replenishing towels and preparing everything for the next morning. That level of care really shows. Unfortunately, the front-desk experience was the biggest disappointment of our stay. Andrus, who was there on our checkout day, was wonderful -- warm, helpful and genuinely welcoming. There was also a gentleman working our first evening who was very accommodating, although I unfortunately didn't get his name. Several of the women we encountered at the front desk were the complete opposite. This wasn't one bad interaction. The overall demeanor repeatedly felt dismissive and unwelcoming -- little acknowledgment, avoiding eye contact, curt responses, and a general feeling that asking for assistance was an inconvenience. I actually caught myself smiling more, speaking extra nicely and trying harder to create a pleasant interaction, which is backwards. Guests shouldn't feel like they have to make the front desk comfortable enough to approach. There were times I hesitated to ask for something simply because I didn't want another uncomfortable interaction. One example was requesting additional towels and room items. We were abruptly told to come get them ourselves. The issue wasn't having to walk downstairs; it was how the interaction was handled. Hospitality doesn't mean saying yes to everything. A simple, kind explanation goes a long way. We also encountered ants in our room, which was disappointing considering the price and otherwise beautiful condition of the property. My other concern is the advertised "breakfast included" benefit. Breakfast is actually provided at a nearby independently operated restaurant across the parking areas. Guests receive a dine-in-only voucher with a limited selection of meals; coffee is included, but other beverages cost extra. I want to be VERY clear: the restaurant is not the problem. We met the owners, and they were incredibly kind and welcoming. I actually think this partnership is an asset to the hotel and should be strengthened, not changed. The hotel simply needs to communicate the arrangement more clearly. "Breakfast included" can reasonably make guests think breakfast is available on-site. Knowing beforehand that it's at a separate restaurant, dine-in only and has a specific voucher menu would set appropriate expectations. There is also an accessibility concern. We met an elderly long-term guest staying at the hotel alone on crutches. We helped her with the elevator several times, and later saw that she had made the entire trip across to the restaurant on her crutches just to access her included breakfast. The restaurant staff were wonderful about helping her once she arrived, but watching her make that journey really highlighted how difficult this setup could be for someone with limited mobility. Even we sometimes drove rather than walk across the parking areas in the heat. I wouldn't eliminate the restaurant partnership -- I'd build on it. The restaurant hosts karaoke, comedy shows and other events, which we only learned about by talking with the owners. There had been a comedy show during our stay that we absolutely would have attended had we known! Sharing their event calendar at check-in, in the rooms, through a QR code or alongside the breakfast voucher would give hotel guests more to do while also supporting a neighboring local business. That's a win for everyone. Overall, I really did love this property. The design, renovation and grounds are fantastic, which is exactly why the shortcomings stood out so much. The physical property sets a high expectation, and the hospitality should match it. Improve the consistency at the front desk, address the ant issue, clearly explain the breakfast arrangement and accessibility options, and promote the restaurant partnership rather than simply using it for vouchers -- and this place could truly be exceptional. And again, a special thank-you to Andrus for ending our stay with exactly the kind of customer service this beautiful property deserves.

Very pleasant place a little removed from the noise of the harbor itself but still very accessible…read moreto Ventura and the restaurants and activities at the main harbor. Very comfortable rooms in a uniquely designed building. The grounds between the wings are very lush. Personnel were very friendly. Saul and Trini at cafe were very friendly and helpful. We checked in shortly before closing time as they were wrapping up for the night and had packed the kitchen, but Saul whipped up a sandwich for me with what was on hand and it was delicious! So was my wife's sandwich. Only downside was the lack of air conditioning. Normally, since the resort is right on the water, that would not be a problem, but Ventura was experiencing record-breaking temperatures, even at night. A/C is expected even at the beach these days. Otherwise it was great. We expect to return, but not in the summer.

We love the resort, we have visited many times. I meant to post this a while ago, but we aren't…read moreable to go this year and suddenly made me realize I never hit post on this! Harbortown Point is truly so special. The kitchen staff are so kind and make amazing home made bread, treats, and execute the hotel menu perfectly. They really do everything they can to make you feel at home! They made me a birthday treat last year which was just the best and really made things feel special! The homemade baked goods are also to die for! The rooms are gorgeous and they really thought of everything when designing them. I've never once thought "oh I wish they had this or that," because they literally included everything you could possibly need. The pool and hot tub are exquisite. The views are wonderful. Birds of all kinds fill the trees in the courtyard area that the hotel encircles. If you are lucky enough to get a harbor view, you will see sea birds, sea lions, and maybe even dolphins. We are missing this place this year, but can't wait to be back next year. It really is such a gem. I've included pictures of the various views from the different rooms we've stayed in and all the interior/ property photos I could find on a quick dig through my camera roll. We really can't wait to be back!

My friend booked a 1 bedroom/1 bath with full kitchen and a small living area with a pull out sofa…read morebed through VRBO. There was 4 of us that stayed in the condo that sleeps 4. We were on the 2nd floor where we faced the beach and was away from the Main Street. We were above the garages which is probably a nice feature to not have to worry about making too much noise for anyone that would have been on the first floor. The CIS provided everything you would need (aside from your own personal toiletries). We had a small stackable washer and dryer in the unit, there was dish soap, laundry detergent packets and coffee and tea. In the bathroom there was a mounted dispenser for shampoo, conditioner and body wash. I was one of the lucky ones to sleep in the queen bed. It was comfortable but the pillows were really small and disappeared the minute your head laid on them. I feel like there could have been a few more extra pillows around so that each guest could have had 2 pillows. When you open the windows, we got great air flow. It got a little stuffy at night so I would recommend opening the windows a bit if you are on the second floor. The bathroom was large but lacked ventilation as there is no window in it. There was a fan in the bathroom but it wasn't really working well enough. I loved that we were about 1,000 ft from the beach. The manager, Jen was great and making sure we were doing okay. She gave us Sangria on Saturday afternoon and there is fresh pop corn in the lobby. You can borrow beach equipment from the office. We borrowed a few beach chairs. We were a little disappointed when we saw that our unit was not the one featured on VRBO which highlighted a hot tub on the deck. What we saw on VRBO also showed that were would have more than 1 bathroom but we did not get that exact advertisement. I think they just use a standard ad as "the model" but you don't get exactly what is advertised. We were still happy with the condo and the services that we would stay again.

I was initially hesitant about booking this place, as the reviews and pictures didn't quite capture…read morewhat I was expecting. However, I decided to give it a try, and I'm glad I did. I reserved a two-bedroom, 1.5-bath apartment that comfortably accommodated three of us, and it could easily host a family of six thanks to its spacious layout and a convenient pullout couch downstairs. The amenities exceeded my expectations--shower pressure was excellent, making quick and refreshing showers easy especially if you're a big group. The condo includes utilities for four people, with plenty of towels provided (Thanks Tina). While there's no air conditioning, the ocean breeze just a block away kept the unit comfortably cool throughout our stay. A nice bonus was having a hot tub in each unit, perfect for relaxing evenings. Parking was also straightforward, with one dedicated spot included. A heads-up for warmer months: if you're sensitive to heat, keep in mind that summer temperatures can get quite hot, and the unit might feel warm without A/C. Additionally, because of the communal setup, it can get quite loud--sounds from neighboring units are audible--so don't forget your earplugs if you value quiet. Off-season, this spot is ideal for friends' getaways or a quick romantic escape. Overall, a charming and practical choice that offers great value and a fantastic location near the ocean.

Yes, good value, clean, comfy beds, it is on a busy street so bring your headphones, easy walk to…read moresome good eateries.

When we arrived, we were told that they were unable to find our reservation. I showed the…read moreconfirmation number and email. After standing there for 15 minutes while he went in the back, he came out and asked us to come back in 20 minutes. We came back only to be told that he would have to send us to their "sister" motel. Same price. Let me just day that I would have rather slept in my car, than in that room. It honestly looked like something from a horror movie. The staff there were super nice, but there was no way!!! Booking.com came through and not only refunded my money, but offered up to $75.00 for additional costs of finding another hotel. The gentleman at Crystal Lodge came across shady and rude. Never again.

I was looking for the perfect house in Malibu to accommodate my 30th birthday celebrations and we…read morewere so lucky to find this house! It was exactly the getaway I was dreaming of. It is located on PCH in central Malibu with a small, beach right down the street that you can walk to which was so convenient. The house comfortably fit myself and 7 others (4 couples in total). 3 of the bedrooms are located in the main house and the 4th bedroom is located in a separate 'apartment' attached to the garage - great for someone who loves privacy. One of the hosts met us to check-in which made the process very smooth. She was able to walk us through the house and let us know everything we needed to know for our stay. The house was equipped with kitchen utilities, toilet paper, bathroom items, etc, along with some great amenities - pool table!, grill, three balconies, TVs, chess table. The hosts were very communicative with any questions we had, as well as checking-in on us. The views of the ocean are incredible - great place to watch the sunrise or sunset and spot some dolphins. I can't recommend this house enough! It's a great place for couples, families, friends, celebrations - anything! I will definitely be staying here again. Thank you so much!!! xx

We stayed here over the weekend for my birthday…read more It's a beautiful, quaint boutique hotel. We were looking for something close to home but still felt like we were on vacation in the Cambria was perfect. We spent the afternoon at the pool and t that was my favorite part. Amazing drinks and poolside service. Also the DJ, MJ ultra, totally killed it. We were sad when his set was over. I would recommend the Cambria to anyone especially for out-of-towners that wanna get a taste of the Malibu/Calabasas lifestyle.

I don't understand the concept of only having 1 front desk person at hotel with hundreds of…read morerooms??! All night the same issue and guess what the same issue in the morning Otherwise a nice clean and comfortable hotel

We used rentvillas.com in September for our trip to Italy and was very very pleased!!…read moreI had many questions about Italy and the villa and they always got the answer to me in a timely manner. I cannot say enough about our villa in Praino, Italy!!! It was amazing and had absolutely everything that we needed. The views were awe inspiring as were near the sea and could view the surrounding mountains. No matter where our travels may lead us, I will always check with Rentvillas.com first to see if they have rentals in the area that we are visiting. We are very anxious to return to Italy and you can rest assured that when that times comes we will be visiting rentvillas.com!! Betty P.

We just came back from Tuscany Italy where we rented "Villa Dora" through Rentvillas.com. The villa…read morewas fantastic, exactly as advertised. Communication prior tour visit was prompt and clear. This was our first time using Rentvillas, but we will definitely use for our next trip

This ONE OF A KIND beach house is perfect for couples and small families with a desire to spend…read moretime on one of the best beaches that Southern California has to offer - Faria Beach - with Mondo's Beach which is famous for our surfing. A winning combination of location, quality and price. This Beach house is on the sand in an area that is known by the locals as the new Malibu, but without the traffic, pollution or crowds! Enjoy the 2 mile sandy beach which is rare for the area, as many of our beaches are rocky and offer very little sand. Centrally located 65 miles north of Los Angeles, 20 minutes south of Santa Barbara, 15 minutes from Montecito and Biltmore Hotel, and 10 minutes from Ventura and Carpenteria. This location is ideal for enjoying the best that each of these world famous destinations has to offer.