Well, I had hoped that I could continue to write positive things about Beard Equipment. Sadly, they have once again hit the bottom of the barrel, and then found even deeper levels. Once more this spring I took my John Deere lawn mower in to have it serviced and prepared for the summer. After waiting longer than I had been told to expect, I called the service department -- notice that I had to call them; they NEVER call customers to keep them informed or updated. Of course the work had not yet started, but they were able to provide a quote for service - -nearly $1500. At that point I had no option, and let them proceed. Again, the work took longer than promised, and I got no call - had to reach out to the service area again.
Got home - the mower ran very poorly, but I tried for two months to make it work, hoping things would improve. A few weeks ago I had another problem - a part on the mowing deck broke. I arranged for Beard to pick up the mower on a Tuesday - five days after I called them. I also mentioned dissatisfaction with the earlier repairs. Tuesday came - nothing. No call, no pick-up, nothing. Finally, at 4:30 I called Beard (again) and was told that their pick up service had gotten lost on another call - 'misread the GPS' - and would not be able to pick up my mower until Thursday. After pointing out the NUMEROUS problems with their service, they agreed to send someone out on Wednesday. That was two weeks ago today.
Having not heard from them (see a pattern??) I called them Monday and was told that they could repair the deck and fix the engine problems - for an additional $560. But of course, it could not be done until today. And they would have to deliver it tomorrow. I will now have spent, in three months, more than the mower cost when new. And there is absolutely no assurance that it will be even partially repaired.
This place is incompetent and incapable of providing even the most basic level of implement service. They really couldn't care less about staying in touch with their customers, and are more than happy to do pathetic work, then charge you again for fixing what they destroyed.
Stay as far away as possible. I will. read more