My wife has been going to Bear Tire in Wichita for routine oil changes, but after our most recent experience, we won't be returning--and I strongly urge others to be cautious.
She took in her 2023 Subaru, and they told her the engine was "about to blow." That warning caused a lot of concern--and rightly so. When she got home, I checked the oil myself and found it was severely overfilled. Their receipt showed they added 6 quarts, even though the car only requires 4.4 quarts.
When I brought this to their attention, they claimed they'd been putting in 6 quarts because they thought it was a turbo. First, it's not. Second, even the turbo version only takes 5.5 quarts, so their explanation made no sense. They also told me that overfilling the engine "won't cause any damage," yet immediately recommended draining it--before I even told them they were the ones who overfilled it.
To make matters worse:
1) They never offered to reimburse us for the original oil change.
2) They didn't cover the bill from the shop we had to take it to in order to have the oil drained properly.
3) They didn't even offer to pay for the excess oil they incorrectly added (nearly $10 per quart) for this oil change or the previous ones when it was overfilled.
4) And they admitted they don't retain service records, which is incredibly irresponsible, especially for newer vehicles still under warranty.
This wasn't just a simple mistake--it was a series of poor decisions, excuses, and a complete lack of accountability for a situation that could cause engine damage and void the manufacturer's warranty on a relatively new car. I expected more from a professional shop, especially one we've trusted for years. We won't be going back. read more
