My wife and I have visited the Ferguson Bath, Kitchen & Lighting Gallery in Fresno on three…read moreseparate occasions while planning a full kitchen remodel for our home. We were prepared to spend over $20,000 on a new high-end refrigerator, among other items--but after our experience, we'll be taking our business elsewhere. Each time we visited, we were completely ignored. Not once did an employee acknowledge us, say hello, or offer assistance. The staff remained seated behind their desks, focused on their computers, and never even looked up to engage. For a showroom that features premium products and caters to homeowners making significant investments, the complete lack of basic customer service is both surprising and unacceptable. At this price point, I would expect a much higher standard of professionalism and hospitality. Unfortunately, Ferguson Fresno fell far short. If you're looking for helpful guidance or even just to be treated like a valued customer, I'd suggest looking elsewhere.

Updated review: I did eventually have a good resolution to this by talking to the showroom manager…read more She quickly resolved my issue and we ended up with a purchase. The takeaway from this for me is that as a customer, being more proactive in getting my needs met by someone in a higher position at the time is the fairest way towards resolution.

Excellent experience! Leonard could not have been more helpful. We had one knob arrive damaged,…read morecalled the store and another one was shipped out the following day. We won't hesitate to shop with them again.

We spent approximately 2 hours going over what we needed and the salesperson said she would get…read moreback to us the next day with quotes and availability. I called at the end of the next day and was told it was her day off. I waited an additional 2 days and called again. I spoke to her and she said she was out ill. She stated she'd get back to me ASAP with prices, etc. as promised. I still have not heard back... It's been 2-1/2 weeks. They lost out on approximately $10k in fixtures and my future business.

I was very happy with Anson's help-he was a great listener and showed me a number of options for…read morewhat I was looking for. Hoping to do business with them! I was a walk in but an appointment is probably a good idea.

I ordered all my kitchen GE cafe appliances from this place and spent a lot of money because I…read morewanted top notch appliances not home depot appliances and I regret it because they are very unprofessional first I got the wrong fridge then the handles didn't match on all the appliances then there where manufacturer defaults on the dish washer and fridge and they knowingly installed it anyway and didn't say anything then they damaged the side of the fridge when they installed it and blamed it on the contractor there fix for the manufacturer default was to just change the parts out and if that wasn't bad enough only a week in now the ice maker is producing black ice and they are still refusing to replace it I definitely would not ever use this place they also did something similar to this to a friend of mine they are crooks

Mike did an outstanding job! I can't stop smiling when I see the new shower! My cheeks hurt from…read moresmiling so much! Ha ha ha It's absolutely beautiful!!! Very happy customer, Cindy Snow

Had a shower replaced and they did a great job. Stephen and Garrett were very professional and…read morefinished the job quickly and efficiently. I would definitely recommend Bath Fitters to anyone.

Staff here is freakin' awesome. I've been here several times and every time I do, I always find…read morewhat I'm looking for. The staff is always super helpful in helping me find what I need. I should also add that I'm not a professional nor am I very experienced, but yet they never make me feel like I'm dumb or out of place. This might be Fresno's best kept secret for plumbing needs.

From the owner: For after-hours emergency, will call and/or commercial water heater full service delivery, please…read morecall (800) 217-9480. Ferguson is a leading plumbing supplier for the professional plumbing contractor who demands quality plumbing products, tools, repair parts, operation supplies and bathroom fixtures from today's top manufacturers. Whether you specialize in service calls or new construction plumbing, we specialize in getting you the wholesale plumbing supply products and solutions you need to stand up to every plumbing project in the Fresno, CA area. See how our knowledgeable associates, on-site trainings and full-service solutions give you the tools you need to better serve your customer.

Beyond our expectations! Our bathroom remodel project was a…read moretotal gut and rebuild. To accomplish this task we needed to work with a team we felt comfortable with and "heard" what we need and wanted. We found that partner with our project manager, Kelsie Brown. She met with me, my husband and one of our daughters where she understood this was a family project. We all felt very comfortable with Kelsie and we were able to build ideas together as to what our needs were. Our bathroom is small therefore we needed to maximize the space which included adding built-in and floating shelves. As the project started, Juan and Noe were the main builders on our project. The collaboration between us, Kelsie, Juan and Noe was tremendous towards the success of our project. Just like Kelsie, Juan and Noe listened to what we needed, made adjustments and were creative. Communication during any project is very important. When this team said they would show up they did. When they had to make adjustments, changes, anything, they kept us posted on what to expect and what comes next. This was appreciated and it was easy to work with them. We do not think we would have ended with the same result, if we had worked with a different team. This team also had the support of their manager, Brandy. Managing a team myself, I understand how important it is to support those who report to you. This team is a reflection of the support Brandy has given to her team. Which allows them to be creative and focused on the project at hand. We will be forever grateful for our experience with Kelsie, Juan, Noe and the other skilled construction workers on this project. They set the bar very high! Lastly, we absolutely love our bathroom! It is definitely beyond our expectations! The Lopez Family

Working with the staff at Bath Planet made my remodel stress free. Nathan gave me a no pressure…read morequote. Kelsey and Brandy are so nice and easy to work with. I was amazed at how organized the whole process was. The guys who did the demo and most of the work after demo were so nice and clean during everything. Such quality work. They kept me informed and made sure I was ok with how remodel was going. I absolutely love my new bathroom. I'm beyond pleased. We all know how most remodels go. there is always something left not finished or done correctly, but not with these guys. I can't find anything that isn't finished properly. I'm so glad my friend referred them to me!!! Thanks, Kelsey for your help with putting my needs and satisfaction as top priority.

Heard they were good gave them a try because was cheapest. Boy, did I learn!!. Their communication…read moreis horrible. Don't give them your money, their work is not professional. Their staff are not experts, had to call them multiple times to fix their errors and then they have the audacity to get hostile. My cabinets are not even. My caulking is a mess, probably use cheap material. The team that installed the countertops were rude and didn't care for my feedback. The team is careless, breaking and chipping material. The owner was never apologetic and loves to avoid real issues. Don't pay them until the work is done the way it should. I can go on and on but you get the point.

They did a great job on my kitchen countertops. We just wanted a refresh to update from the ugly…read moretile countertops. KHL was super fast and professional. From demo to final installation of counters and backsplash was 9 days! It was great to work with them.

This place my husband found online was very close to home, which made it super convenient. They had…read morea wide variety of selections, including cabinets, which we really appreciated. We chose the Calatta Bulgari, it had the gold and vines that was not overwhelming, it's very pretty. We were able to choose a countertop for our island, but it was stored in the back and covered in plastic. Even when it was pulled out slightly, we didn't get a full, close-up view. In hindsight, I wish they had used a lift to bring it out into better lighting, like outside, so we could properly inspect it. After installation, we noticed several manufacturing imperfections that weren't visible at the time, along with a small cracked area that I didn't know about and our contractor didn't communicate during pickup. Overall, the selection and convenience were great, but I would strongly recommend thoroughly inspecting materials in proper lighting before finalizing your choice.

I may do it yourself homeowner, not a contractor, so I need a little help. Apex has a great…read moreselection of products, their pricing is better than any place else I checked, and their staff is very very helpful.

Pacific Shores has one of the largest selections of full slabs in California and they have…read moretremendous customer service. Denise is incredibly knowledgeable and she and her team will go the extra mile to make sure you find the right stone for your project.

Good selection of stone to choose from including some unique patterns. I thought I wanted white…read morewith light veins of grey, but I changed my mind when I saw a multi colored slab. Denise was knowledgeable and patient while we made our decision.

Standard Plumbing Supply, Oakhurst: 2024 Dec 20 (4 of 5)…read more What a find! A wholesale plumbing supply store that has a look and feel of a bar. There are stools at the check-out counter and the store carries everything from plumbing, contractor supplies, copper, and everything else you can imagine for jobs big and small. This place is incredible: everything is stored in order. The store is neat and clean. David assisted me. The service is good. There's also a FULL showroom with sinks, tubs, toilets, vanities and fixtures from all the big names. It's extensive! This place wasn't easy to find, but I'm glad we found it.

I would if there business hours where correct. Waste my gas driving to the business to see on…read moreclosed gate hours changed!