Absolutely horrible staff, overpriced, UNSAFE, and ugly. Wish I could give a negative star rating.
I don't even know where to start with this review, as I have nothing but negatives to say.
Firstly, when moving into a unit, every one I have seen (approximately 5) has been filthy upon arrival. When I moved into my unit, after walking around in white socks in the living room for about 15 minutes, the bottom of my socks were turned solid black. That should give you enough detail about the condition they give you your apartment in. Also keep in mind that they will not give you measurements or dimensions for your unit layout because some units of the same layout are significantly smaller than others
Not only are the beacon apartments some of the most outdated and in need of serious maintenance, but all of the provided furniture is just an eye sore. Additionally, many of the bedrooms are so small that you cannot have a single piece of your own furniture, not even a standing mirror. Minimum of $650 for a room that can only hold a bed and a desk. That's just ******* outrageous.
Now onto the management. Every staff member I have encountered has been condescending, not helpful, ridiculously rude, and very careless. Thankfully one of their worst employees quit half way through my lease, but the ones that replaced her were somehow worse.
STORY TIME: I accidentally left my key fob to get into the apartment gate at my parents house over the weekend. I did not lose it, simply forgot it at home and I knew exactly where it was. For context, you need a key fob to enter into the pointless gate that leads to the front doors of units. There is a call box that supposedly connects to your phone to unlock the gate, but it never works. Ever. So, when I forgot my key fob, I went to the office and told them that I did not have my key fob on me, but could get it in about 3 days. I asked them if I could get a temporary replacement and they said no. Asked if they would fix the call box and said no. I was then told I would have to pay $100 for a new fob, and I asked if I could return it for a refund once I retrieved my old one, and they said no because it's a security concern to have two key fobs. I then asked if they disabled old key fobs and they said no. Make that make sense then how that's a security concern for me to return one of my two working fobs. Craziest part of all of this, after seeming displeased with the fact that they wouldn't assist me, I was told by the staff member, "Well, I guess you'll just have to find somewhere else to live for now." Girl, what?
OTHER STORY TIME: While I don't like to comment on people's employment choices and personal life, there's one that directly interferes with the ability for the company to thrive. In order to avoid giving out personal information, I'll simply say that one of the main staff members has a... side business... that she does while on the clock and that majorly affects a lot of efficacy of Beacon. When you are at work, focus on taking care of the tenants and not your side hustle.
ANOTHER STORY TIME: Just be prepared to be charged for every single thing upon move out. To avoid it, make note of every single thing that is damaged upon arrival and that happens while living at Beacon; including things like damage from maintenance, mold, stains, inconsistent paint. By doing that, maybe they'll make you pay a few hundred dollars less after moving out.
FINAL STORY TIME: I have known of close to 10 people that have had their car windows smashed and broken into while living here and parking in their units lot, including my own. There are cameras in the parking lot, but after asking staff to pull up footage of the break-in, they say the cameras are too old and don't work properly. Most weeks living in Beacon there will be freshly shattered glass in the parking lot. Car break-ins happen very very often here. And while Springfield is an unsafe place for such a small town, most other complexes have gates installed around the premises or security guards to limit down on vandalism and break-ins, but not Beacon, even for paying over $2,100 for a 1,200 foot three bedroom apartment.
Hopefully that gives everyone enough detail to know that Beacon is just downright terrible. Don't do it, save your money and your sanity and maybe we'll be lucky enough that one day they'll go bankrupt. read more