I should have read the reviews first because what happened to me, happened to someone else. I am disgusted by the fees this company charged me and quoted me for work. Not all of us who live on 30A are wealthy, but they are going to take advantage of the area!
I should have called around before I had them come out for a service call. $50 trip charge, $160 charge just to find the leak, then they charged me $171 for the first pound of freon and $100 for each additional pound. Other HVAC companies (Odis Brown) in Santa Rosa Beach are charging $80 a pound. So just to find the leak and give me 3 pounds of freon, I was charged $630. The guy was here for one hour. How do I know, because my ring doorbell can prove it. Plus he had to leave and go pick up freon since he forgot it so i'm sure that was added in the price.
Additionally, this company quoted me over $2k to replace a coil in my indoor unit, which included a $125 acquisition fee just to get the part that was under warranty. Who charges a fee just to order in a part? THAT REDUCTION RIGHT AWAY IS ALSO IN THE EMAIL. So if you complain, they will reduce the cost but if you don't, you're stuck paying an ACQUISITION FEE to just GET YOUR PART?
I asked for their hourly labor rate and how long it would take because it was not broken down on the quote and the response I got back was "As far as the rest we price all our jobs based on flat rate pricing which has labor and materials included for each line item". The parts were already listed as line items on my quote so they clearly do not want to provide me an hourly rate and are full of $hit!
Then they added on a wet safety switch to my quote and told me originally that "You don't have to have the wet safety switch but it is highly recommended". When I questioned him again about it through email, Bob stated that "it is required by code to have a secondary drain protection ie the wet safety switch under all air handlers". So first he tells me "I don't have to have it", then he tells me "it's required". So which is it Bob? I INCLUDED SCREEN SHOTS OF MY EMAILS WITH BOB SHOWING HIM CHANGING HIS STORY.
Quoted me $210 for a line drier which I found out is necessary when replacing a coil, but when I called around for pricing I was quoted only $75 dollars for that part and the labor to install it was already included.
So to conclude, Beachside's labor to replace a coil was over $2k and I got a new quote from Odis Brown for around $700 not including tax. COPY OF QUOTE BEACHSIDE'S ATTACHED.
DO NOT RECOMMEND, they are ripping people off and adding on unnecessary parts to get a higher invoice. Oh and the tech will require you to pay immediately upon his departure...they clearly want their money asap. read more