We had a great experience with Westerlay Property Management, and especially Bryan, during our time…read moreliving at the Olive Lofts. From start to finish, management was incredibly easy to reach, responsive, and helpful. Anytime something came up, it was handled quickly and without any hassle. The Olive Lofts were also maintained beyond what we've experienced at most rentals. While we were living there, they even refinished the decks and balconies simply to keep the property looking beautiful and well cared for. It was clear that they genuinely invested in maintaining the building and making it a nice place for their tenants to live. Our move-out experience was just as smooth, including getting our deposit back without any issues. We absolutely loved living at the Olive Lofts and would highly recommend Westerlay Property Management. Bryan in particular was wonderful to work with and made the entire experience easy and positive. We would happily rent from them again!

Bryan is a wonderful landlord, and I appreciated my time renting with Westerlay. They are very…read morecommunicative and prompt to my needs, whether it comes to maintenance or other leasing questions. The building is well-maintained with regular cleaning and constant improvements. Thanks again for everything!

This is the best deal to live nearby the UCSB campus. IV maybe noisy but Felipe, the land manager,…read moremakes an excellent job at keeping Sutdio Plaza the most quite place in Isla Vista. He is kind but firm, and impartial. Also, if anything in the apartment needs fixing, the Studio Plaza team gets it done very fast. I loved living there also because the natural environment around IV is great.

Avoid this place -- premium rent, poor living conditions, and unfair management…read more I lived in a so-called premium Apartment E and paid one of the highest rents in the complex, yet the living conditions were terrible. The unit was a heat trap with no fan or proper ventilation, even though other units in the complex do have fans. I often felt suffocated. Management was informed and took no action. The apartment is located near the parking area, and the unit was constantly full of dust no matter how often I cleaned. There was also frequent management and maintenance noise around Apartment E, making the "premium" label misleading. The toilet clogged almost every week, even with very light and normal use. This was a recurring issue that was never properly resolved. Before moving out, I wiped down all furniture surfaces, and the unit was left in good condition. Despite this, I was charged 5.5 hours of "general cleaning" for a studio apartment, which is completely unreasonable. Carpet cleaning was not even counted in that 5.5 hours. I formally requested a pre-move-out inspection, asked to be present, and requested 48-hour notice. None of this was honored. When I went to the office on a weekday before move-out, it was closed without notice, so I was never given a chance to address any concerns in advance. The cleaning was done about 10 days after I moved out, raising concerns that the hours charged reflect dust accumulation over time rather than my move-out condition. When I questioned this, management pushed responsibility onto the cleaning company instead of explaining or correcting the charge. After that, management stopped responding. Even returning the undisputed portion of my security deposit was delayed and required repeated follow-ups. High rent, poor living conditions, constant issues, and unfair deposit practices. Avoid this place and rent elsewhere.

Appreciated the quick response to my two work orders…read more Daniel replaced blinds that had fallen off which helps us keep our upstairs place cooler, and bathroom had been renovated though some nails under the sink counter needed removal. Thank you Daniel and Willow Springs.

Alex was wonderful! Our fridge randomly stopped working and Alex was there within 24 hours to fix…read moreit! He payed attention to tiny detail we didn't even know were wrong and fixed every single one of them. He was kind and moved everything off the fridge and put everything back exactly as he found it, we really appreciated it and desperately needed the help! Thanks Alex!

We lived here for around 2 years…read more We really enjoyed living here. Susie is very responsive, any issues we may have had were addressed immediately and she kept us updated on any situation. She's such a nice person, you can really tell she wants to help and look out for her tenants. If we were still living up in SB, we definitely would've stayed longer.

This building was so great! My wife and I lived there for over five years and it was by far the…read morebest experience I've ever had a building/management team. The apartment itself was great. It was a one bedroom, but the master was big for a 1B. The kitchen appliances worked well, there was a good amount of storage. The water pressure and temperature were awesome (I miss them now). It was a really cute place (esp. the ceilings). It was also affordable (relative to SB County prices these days). Maintenance was incredible attentive and responsive. I never had a problem that wasn't solved within a few hours, usually immediately. Juan is a rockstar. Super nice, knows how to fix *everything*. The manager, Susie, is by far the best manager I've ever dealt with. She is kind, helpful, accommodating, and reachable. If you've rented long enough, you'll know that a difficult landlord relationship can add a huge amount of stress to your place - this was the exact opposite. I was always confident that the management group was poised and ready to help me in any way they could. We had to move out of state, otherwise we would still be in this place. Do your self a favor - live here!

I wish I didn't have to move out of town! I have been so impressed with Towbes Encina Meadows and…read morereally appreciate Nadra and her staff. They have helped me out beyond the call of duty on several occasions and are so friendly and easy to work with. Really really awesome experience! I really enjoyed, no, it was more like a privilege, to stay here. I wish I didn't have to move... Facilities like the pool and (hot!) jacuzzi, fitness and laundry rooms were always operational and immaculately clean. The property was beautifully maintained. Another thing that really stood out to me was how quickly issues were attended to and fixed. They really take care of the property. Even the landscapes and parking lots were always clear of rubbish and properly groomed. The first floor unit I rented was really quiet. I never heard any noises from adjoining neighbors and the street noise were only noticeable when I opened the windows or sliding door to the patio. I always felt safe around the parking lot and neighborhood too. The complex was conveniently located (walking distance) near various restaurants, 3+ grocery stores to shop at, and all the other businesses that are off of or on Calle Real and Fairview. It was really nice to be able to walk wherever I needed to go. Also nearby are great schools like Kellogg's and Montessori for little ones. Lastly, the neighbors were all very friendly and amicable. Everyone says "hi" to each other and everyone really seems to enjoy being at Encina Meadows. I'm going to really miss being here. A big thank you to Nadra for making my stay here so memorable. Highly recommend!

Thank you for the first day of school breakfast!! such a nice surprise and a very kind thing to do,…read moreplus it's delicious! Thank you, Elizabeth and friend for handing out this yummy food and drink on the first day of school. Very thoughtful. Thank you.

I had the pleasure of living at the Tahijian Apartments for two years!…read more The management staff is excellent. They are pleasant, efficient, and fun to see every day. Repairs were always made in a timely manner. Although I have moved, I miss seeing Ana and Carlos each day!!! Dede Dixon

If you work from home do not move here. Dogs bark nonstop throughout the day and management does…read morenothing about it. Nothing about being here is peaceful. If you want to feel taken advantage of and not respected, this is a wonderful place to be. If you want peace and the ability to live and work without CONSTANT disturbance, look somewhere else.

Most horrific property management company I've had to deal with…read more First off: Communication. - It takes days to receive a response (if you even get one back, that is). - Once you do manage to get a hold of them they'll either give a pathetic attempt at answering the question through utilizing a general (and sometimes inaccurate) response or downright brush you off. Next up: Rentals. (I've only lived at my own rental (but I've visited my neighbors' units which SFM also owns) so I can only speak for those.) - It's quite literally trash lmao. The laundry unit has a giant trash can in it that has never been emptied in the entire year that I lived at that unit. Trash is all over the floor and it's frankly just disgusting. - The actual rental unit itself was gross as well. SFM claims to have cleaned it beforehand but when the floors are grimy, blinds are dusty, and fridges are rusty that's more than a bit hard to believe. - WHY is everything BRoKeN, SFM?!?! Fridge was barely working, stoves couldn't turn on half the time, countertops were chipped, lights wouldn't turn on, blinds were broken, sinks were leaking, bathroom vent was dripping water, the list goes on and on and mfing on. Ridiculous. Finally: Security Deposit - Half of my security deposit was deducted for painting and cleaning purposes. Paint was already chipping away at walls when I moved in, i guess it's my fault for not giving SFM free labor by helping them repaint the whole place. Like I stated above, the place was NASTY when I moved in. Like break down crying worthy kind of nasty. White walls were brown and yellow behind the master bedroom's toilet if that can help you picture what I'm talking about, so forgive me if I don't want to take photos of that, SFM. - They also cited reasons such as "missing mirror" and "broken blinds" for deposit deduction. THERE WASNT EVEN A MIRROR IN THE BATHROOM WHEN I MOVED IN LMAOOOOO LIKE BRUHHH GET UR MFING FACTS STRAIGHTT. Im not out here tryna help you refurbish your place. The blinds were already broken too, im not going to buy new blinds for you, tf? All in all: would not recommend this scammy ass company. There are so many other property management companies in IV, you're even better off finding a place further away if that means you don't have to deal with this company. Don't go with SFM. Everyone, literally EVERYONE, that I know who's gone with SFM regrets it. Don't do it.

Most affordable and one of the better rental property managements in Isla vista. I got probably the…read morebest deal for a studio when I was in my last year at UCSB. My place was not the most luxurious, but I was happy with the value and LOCATION. The manager of the business is also very personable. You can tell that she really cares about her renters. I wish I found this property management earlier on in my college career. Overall, I would highly recommend looking into renting from here. ATTENTION UCSB/Isla Vista Newbs REMEMBER THAT YOU SHOULD START LOOKING FOR HOUSING BY FEB/March. All the good spots get taken quick !!!!!!!!

Housing your student in a college town is challenging and it's even more so when your student…read moreattends a school with no dorms. We have rented from Ivy for going on our 4th year now. Our student was at their Carrillo location for 2 years and is now renting a 2nd Ivy managed property at their Ladera site. The key to good management is good communication. Most students and parents end up feeling their experience with a management company was challenging; in reality, most of the issues come down to miscommunication or poor communication and roommate issues. My advice - no matter where you rent - READ THE LEASE thoroughly and ask questions prior to signing, then there are no surprises. Also, thoroughly vet your potential roommates. I am in real estate and Ivy's leases are very forthright. They were willing to make some adjustments based on boilerplate verbiage in the lease/addenda that didn't apply to our property. When we moved our student to the 2nd location, it was easy because our student was already pre-approved and had a track record with them. They keep their properties tidy and are quick to respond to repair requests. The properties themselves are usually a mix of students and young professionals, so they tend to be quiet and courteous communities. As with most apartment complexes, some issues come with the age of the property, but Ivy does their best to keep things upgraded. Their management is easy to get ahold of and they accommodate quickly. It's a professional management operation, not just some guy that happens to own an apartment building and gets to things when he can. Prices in SB can be shocking if you are new to the area. It comes with the territory when you live in a sought after beach community where demand is high and supply is low. They were very fair this year, halting any annual rent increases due to Covid pressures on tenants.

Renting made easy! I have lived at the Ivy At Carrillo. location for the past year now and I have…read morenothing but positive things to say about this company. Customer service is amazing. Olivia and Matt are very helpful, accommodating and responsive anytime I'm in need of anything. The maintenance team is very polite and my request for services are taken care of immediately. The apartments themselves are very clean and all the appliances are brand new. The landscape is beautiful.