Horrible service. Unprofessional and quite frankly embarrassing. We have Sara Buenrostro as our…read morecommunity manager and she is absolutely USELESS!! She does nothing, absolutely NOTHING. Refuses to take ownership, responsibility, action. This why people hate HOA's! STAY AWAY!

1 Star (because zero isn't allowed)…read more If I could give this property management company negative stars, I would. Dealing with them has been an absolute nightmare from start to finish. They are the very definition of unprofessional and unresponsive. Maintenance requests? Good luck. It takes weeks--if ever--to get a reply, and when they finally do send someone out, it's a half-baked job that usually needs to be redone. We lived with broken appliances, leaking pipes, and mold issues that they blatantly ignored. Communication? Nonexistent. Emails go unanswered, voicemails are never returned, and the rare times you do get someone on the phone, you're met with attitude, excuses, or flat-out lies. They treat tenants like we're a nuisance instead of paying customers. And let's not forget how they nickel-and-dime you for everything. Ridiculous fees, surprise charges, and no accountability. Move-out was another disaster--they tried to charge us for damages that were clearly documented when we moved in. Thank God for photos and receipts. Avoid this company at all costs. They do not care about their tenants, they don't maintain their properties, and they make your life ten times harder than it needs to be. You've been warned.

Frankly, I can see where a lot of the bad reviews are coming from, but at the end of the day, they…read moreare a great please I am re-leasing next year as well. The buildings are old and some of the appliances have problems. But it's what I'm paying for. Response time can be slow but they have a lot on their plate. They're not ideal, but I'm not paying for 24/7 service. I'm paying for somewhere to live. And given that, the service support I have received has been AMAZING (thank you, Beatrice. A true angel.) A lot of the bad reviews are understandable, but hopefully just circumstantial too. To any potential Isla Vista prospective renters, it's not as bad as people are saying

Crap management, shameful rent hikes on working families, unlawful entries for unwarranted…read moremaintenance, illegal evictions

Absolutely a joke company , all they do us collect rent…read more They never check or upkeep their properties. They also never fix reported issues. Stay away unless you are a slumlord, then you are suited well.

We just moved into one of their properties!! The place is super nice, professionally cleaned and…read morepainted. They were extremely helpful during our application, leasing, and moving in process! I'd highly recommend renting through this company :) we've never had an easier transition moving!

I have been renting with Wolfe and Associates for a year and they are truly hit or miss. During an…read moreinspection for a tenant who was moving out, a property manager told me to line through a legal document to adjust the date. When I refused and asked for a new copy of the document with the correct information, he looked me in the eyes and asked "why do I have to do it?" I responded with "because its your job?" to which he rolled his eyes, clenched his jaw and asked his partner to write a new document with the correct date. The receptionist at the office is extremely rude and disrespectful. I have called and asked her to transfer me to specific departments or to please keep me in the loop about issues at our property and she deliberately ignores my requests. I called to ask our maintenance requests to be sent to only tenants at the property and she informed me that was not possible. When I asked to suspend text and to only communicate via phone call she said protocol did not allow it. She said maintenance department would be in charge so I asked to speak to them and she gave a huff and said okay. She then proceeded to hang up. I attempted to call back and my calls were not being answered. Finally, my call was answered and I asked who I was speaking to and she simply stated "Wolfe and Associates". I explained that I would like to be transferred instead of being hung up on. She states she did transfer me and I simply stated that it must have been a mistake and the call dropped. She said she would be transferring me now. I proceeded to wait while I could still hear the same background noise, after a couple of seconds I said "Hello?" At that point, I heard the phone being set on the desk. For about 2 minutes, I could just hear people chatting in the office as I was not being transferred. I hung up, called again and was immediately answered by the maintenance department. That department was very kind and provided me with direct lines to departments in order to actually get to the people who will hear my concerns. Bottom line, the "customer service" from the people who interact with tenants the most is HORRIBLE. The maintenance team is very great to work with but unfortunately must go through the "customer service" team. If you are faced with this agency and another, please choose the other company. These people only respond when they feel like it. I gave them two stars simply for the maintenance department.

Stole deposit despite photo and written proof of prior damage…read more Out of the blue added "excess utility charges" without warning or notifications. There is no worse property management company. Avoid at cost. They are horrible to deal with. Three kids at ucsb. Never incountered a worse company to deal with. They need to be added to the ucsb housing list of avoid at all cost. When I suggested to their manager that I hoped karma paid them a visit, they said I threatened them. Honestly, if wishing karma pay them a visit was an act of threatening their company, then it sort of points to their own fear, guilt over their egregious practices.

As the owner of a local home inspection company with over 20 years serving the Santa Barbara…read morecommunity, I've had the opportunity to work with Kyle Richardson and The Richardson Team on hundreds of real estate transactions over the years, and they are among the most knowledgeable and professional real estate teams in Santa Barbara. One of the things that stands out most is the generational depth of experience behind their work. Their understanding of the Santa Barbara market comes from decades of professional stewardship serving local real estate clients, and that depth of knowledge shows in the high-caliber guidance and strategy they bring to each transaction. I've been involved in many of their transactions over the years and have seen firsthand how much they prioritize transparency and truly advocate for their clients. They take the time to ensure buyers and sellers fully understand the condition of a property and the decisions they are making along the way, always advocating for their clients' best interests at every step. The Richardson Team represents the very best of professionalism in our local real estate community. I'm always glad when we have the opportunity to work together and would confidently recommend them to anyone buying or selling a home in Santa Barbara. -- Shelby Hendrix HouseMaster Home Inspections

The Team at Richardson Real Estate have been excellent, trusted partners in the management of our…read morefamily's property. I have the utmost respect, confidence and trust in the entire team and especially appreciate the hard , thorough and professional work from Dina Richardson.

Andy Sillers is remarkably unprofessional. I wish I could give him 0 stars. He frequently ignored…read moremy emails and calls, only to return calls to male roommates. This is why I found him to be quite sexist in his interactions with me and other women. As I said, he ignored my and their requests, and often only reached out to/communicated with our male roommates. When he did speak to me, he called me a "tattle-tale" and "immature" when I shared with him how roommates were not complying with/finding unethical routes to break contract rules. When I shared with him that my sister has cancer (in a conversation about housing), he was completely unsympathetic and rude. I have never worked with someone so callous. Avoid him please, if you can.

Overall there were a lot of hoops to jump through. We had to have a lot of documents and…read moreinformation that I'm not sure were 100% needed, but hey I guess in Santa Barbara they can be as picky as they want. The place was in overall decent shape but needed a deep clean (could just be us being picky), but it had gotten all new lighting fixtures which was great. This review gets 5 Stars for one very specific reason, Lynn. She was absolutely amazing to work with. She let us know about getting everything in on time for any deadlines to get approval for our apartment. She was easy to contact, easy to talk to, and overall she is just a very pleasant person. To say she was a gem would be an understatement, She.Was.Amazing. We are currently living in an apartment from Spectrum and haven't had any issues minus getting the pipes snaked right as we got there. however they sent a person within less than a day of asking and took care of it all. Hopefully this is helpful for anyone looking for a place, and for Spectrum to once again let Lynn know how great a person she is.

I had an outstanding experience with West Property Management property management. From my initial…read moreinteractions with their team, their professionalism and responsiveness were immediately apparent.

I highly recommend West Property Management. They truly deserve five stars! Richard is absolutely…read moregreat--professional, responsive, and makes dealing with any issue completely stress-free. Excellent service overall.

A small mom and pop property management company that works off integrity. Caters to the landlord…read moreand tenant to make sure everybody is happy. A heart warming way to do business the old fashioned way with morales and values in a clean, honest way. Very fair family trio. :) Enjoyable to interact with.

The men who I interacted with were rude, condescending, and unprofessional. They did not intend to…read moreclean the unit in between leases. When I asked for a shorter lease length, they refused to consider a shorter lease. When I tried to ask about potentially subleasing or signing over my lease, they were incredibly rude and voided the lease less than a minute later before I could even respond. When I toured the unit, the current tenant told me that the landlords were misogynistic and rude to her. I did not expect this level of inappropriate behavior. I would avoid at all costs

This is a bad management company. They want you to make a ton of improvements so they can get…read morekickbacks. Find someone else if you care about your property.

I cant begin to list all of the positive aspects of this company. These ladies are an amazing team…read moreof efficiency, organization, and professionalism that get things done and make things happen. Feel assured that if you have them working in your corner you can sit back and let them take the lead and be confident that your needs will be met. Five Star all the way!!!