I had a deeply disappointing stay. On my final day, the air conditioning in my room stopped working. I reported it to the front desk at 3 PM, and they assured me someone would check. When I returned at 10 PM, the issue had been completely ignored, no technician, no update, and no communication. Additionally, my room was not serviced by housekeeping that entire day. At 12 AM, after hours of discomfort, I had to personally go to the front desk, where I was told at that late hour that I'd need to move rooms. This should have been addressed much earlier in the day. The front desk staff showed little empathy or accountability, which is unacceptable for a hotel of this supposed caliber. I travel frequently and have stayed in properties around the world this was among the worst customer service experiences I've encountered. Deserving a 1 star. I would strongly urge management to review this incident, as the current level of service does not reflect the pricing for this hotel or reputation of a five-star establishment. I would think twice before booking read more

Ivan is awesome! The restaurant, Marisias has great vegetable bowl, ice cream and the salsa is divine. Wow oh man that's. There is a minimum of $120 a person to buy food, water and drinks. Plus they add 15% service charge. There are a lot of people coming up to you and asking you to buy things but overall it feels safe. read more

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It is with great sadness I write this post. We've been to Be Tulum a total of five times in the last decade and this was by far the worst experience. Long story short the seaweed is out of control and the hotel appears to have no issue with allowing it to stockpile. We've been before during seaweed season, and they made great effort in having it removed with a team of dedicated individuals, but this time we were informed it was low season, and that effort wasn't going to occur. In fact, we called Hotel Esencia, in an effort to salvage the holiday, and I was informed they have a dedicated team of ten trying to mitigate the issue. One tractor for both Be Tulum and Nomade isn't sufficient. Don't fall for the posts of crystal clear seas and pristine beaches, that isn't the case. One last item, you would hope a hotel of Be Tulum's caliber would make an effort with repeat customer's as we were celebrating my husband's 45th birthday, there wasn't even a "Welcome Back" message or any acknowledgment of our fifth visit to their property, very disappointing indeed. We will not be returning!!! read more

Overall experience was amazing! The food and service is great. Bring your bug spray and a mosquito net. After being there for a week, I had 50+ mosquito bites. WARNING: do not bring valuables and lock everything in the safe. One day I left my airports out for charging and they left case and took the AirPods. By the time I noticed, I was at the airport, opened the case to use them it was empty. USE the safe! Overall, great experience and would still go back. read more

Be Tulum - Day Spas Near Me - Tulum, ROO

our travel friends and I recently booked a trip to visit Be Tulum. In the few days before, we see a category 5 hurricane is headed directly towards Tulum and projected to hit before we leave. our friends reached out to the staff at Be Tulum and they responded that due to inclement weather, they asked them to cancel their trip and reschedule. They refused to refund and offered for a reschedule in the next 3 months. I explained how my husband's and friend's schedules work. They have to request off 3 months in advance. Their schedules have already been made through October. They told us "then maybe you can give it to someone else who can use it." We have never been treated so terribly by a resort that prides themselves on customer service. It was everyone's first instinct to say "no" and "we can't help you." We have traveled all over Mexico to 4-5 star resorts and have never been treated so badly. Save your money and book with a company who cares about the safety of their travelers. read more

Be Tulum ain't for everybody, only the sexy ones. Be Tulum is THE spot for the person, couple, group who wants peace. It's at the end of the strip away from the party scene. It's quiet and right on the beach. The breakfast is delicious and they provide lattes - most places only have American coffee! When it's not raining they burn cocopal and the place smells magical. We often felt like we were the only guests in the hotel. The staff was friendly, and quick to respond. The service is incredible. July from concierge was incredible. I went back and forth with her once we booked and planned our entire itinerary. She was ALWAYS quick too respond and never lost patience with me. I would LOVE to go back to Tulum and if I did, it would be to Be Tulum. I can't imagine there is a better place or a better vibe for me. Oh, and the soft shell crab taco at Ocumare will make you slap someone it's so crazy delicious. My only complaint it the hotel grounds are confusing as hell and there is no signage. I got lost every time I tried to do anything AND I wish my room floor was swept better, bring slippers, or you'll have dirty ass feet! read more

Loved our experience! Definitely would love to do it again. Nice views mix between beach, pools, and the jungle. Very friendly staff!

Truly a bad experience from the moment we stepped into the Spa. We had purchased and made reservation for the most expensive couples massage possible. And as we walked in the lady who worked in the front (which i believe may have been on her special time of the month) asked who we were with a really bad attitude. Had us wait 15 minutes, then called us to show us the lockers. She spoke so fast and really bad english we couldnt understand anything she was saying. Luckily we knew how to use the lockers ourselves. Then they took us to our joint massage room and when our masseuses arrived they couldnt speak english to explain any of what they were doing to us either. Its ok if people dont know english but at least they should tell costumer what they are about to do or use on them. Considering there was some fruit and chocolate and seeds involved in the massage material. After the massage we were told to use the facility. The inside pool's water pressuring pumps were not working and the outside pool was not in use due to rain. And we went to take showers, they didnt have towels close to showers so we had to walk back to inside pool area for it and also there was no blow dryer, comb, brush or any products to use. We ended up going back to the hotel (be tulum) to our room to get ready.. horrible experience and that was the most expensive massage we have ever gotten, and we get massages all the time. The one star is for the gardening done around the Spa area. read more

Wow the grilled octopus is amazing! Also the ceviche is out of this world. Grilled salmon just so/so . Great food served on the beach with nice waiters read more

Be Tulum is truly the best place on earth. I have never been so depressed to leave somewhere and desperate to come back as soon as possible. My husband and I were here with another couple for our girlfriend's birthday surprise; the hotel staff treated us like we were the ones there. They were/are amazing, seriously. Daniela at the front desk (the hardest working woman in the Yucatan) was AMAZING- she knew exactly who we were, every detail that was needed about the guests, wanted to help in any way possible and she was so cute and nice! Lua (sp) was the super cute Argentinean girl in the front of the restaurant - she was also SO fun to talk to and so personable and nice. She had a lot of funny jokes with us and we had a blast with her. Frederico was awesome, as was Alex and the rest of the team. And Kuamy, who is the manager at the restaurant, was so great. He took care of us the entire trip. My husband and I along with our 2 best friends who we do not get to see very often get kind of crazy when we are together, and the entire team had a lot of fun with us. All of the staff were simply amazing and were a large part of why this was the best trip we have ever been on and will be back 6x a year now. The food and drinks were ridiculous. Shrimp tacos and the lobster.. So yummy. Fruit was fresh, coconut water cut straight off the trees, their fresh fruit and veggie smoothies.. Delicious. Here is One key thing we will remember - they always bring out chips and 3 different salsas when you order food. We asked for extra roja salsa versus pico de Gallo one time- they remembered every day after that! Crazy - level of service was so perfect. The beach and cabanas were the best. They had a DJ on one Saturday and live tropical music on Sunday- bands were excellent. Rooms were clean and very well put together; resort decorations were very well thought out and no detail was left untouched. Oh- and go to the spa. Massage was in the top 3 I've ever had. We cannot say enough good things about Be Tulum. The owners and people that work there are some truly amazing people that we will always remember and hope to see time and time again. Thank you guys for such a wonderful and amazing time! See you sooner than later. read more

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This hotel is by far one of the most beautiful hotels I've ever seen, and I've only had dinner here lol. When you enter the walkway to the dining area the wonderful scent to copal takes your breath away. Its as if you're walking into an enchanted forest. Once you get to the dining area you are surrounded by beautiful scenery. The beach shoreline, soft music, lanterns....everything was just absolutely breathtaking. During our last visit, which was for my birthday, our server Emmanuel was amazing. He was extremely attentive, kind and provided us with recommendations that he knew we would love. One of our orders included four separate samples of entrees including octopus, salmon, pork belly and squash and each was paired with a different flavor and age of Mezcal. It was amazing. Although this platter was a little pricey it was well worth every penny. After the entrees, I was surprised with a birthday surprise of strawberry ice cream and a song!!! But this was Be Tulum strawberry ice cream lol so it was presented in a very beautiful way and the plate read Feliz Cumpleanos which made me smile. After dinner, me and my partner walked onto the beach and sat in a day bed under the stars. This is one of the best things I love about Be Tulum. You can sit under the stars for hours and hours because of its beauty. I truly wish there was something like this in NY. I recommend this restaurant to ANYONE who visits Tulum. Hopefully one day soon I will be able to actually stay at this boutique hotel : ) Thank you Be Tulum and Emmanuel!!! read more