Here is an update to my earlier review. And it's not a good one.
This past year, my husband and I contacted BDO as usual to begin our taxes. Unbeknownst to us, our regular tax person had departed (her contract ended), and she was not able to contact her clients to let them know she had left.
We were given to someone else, and gave them our stuff at the beginning of tax season, just figuring our usual person was really busy. OK, no problem.
Well, the person they assigned our taxes to sent "us" an email (using some wacky email address that #1 didn't follow the format of any existing email known to mankind, and #2, was an email address we'd NEVER used). It didn't even resemble any email address we'd given them in 4 years of doing business together. This person then went on medical leave, and the rest of the company forgot about us.
Because I am an expatriate American and don't need to file until June, and we usually do not owe any to the Canadians, we weren't worried until June, when Allan G called them to say, "Hey! What's going on with our taxes?"
They told us that they had attempted to email us, and forwarded the questionable email, so we could see the screwed up email address this medical leave person had tried using. Of COURSE we never received it.
They did our taxes for the year, but they won't be doing them again. Fortunately, I have found our old accountant through Linked In, and we'll follow her around the city wherever she moves. At least we'll know our taxes are getting done correctly and on time. read more