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Dumpster rental

Property cleanout

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10 months ago

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Republic Services Salem

Republic Services Salem

(43 reviews)

Initially when I moved from southern Oregon to Salem, OR I did not get garbage service for almost a…read moremonth from this company. I would call, take notes, be given promises "oh you will be getting service by [fill in the blank]" but they would never fulfill ANYTHING. It was just the worst. For their phone system I would give them 1 star. However I called city hall, explained my problem and they got me in touch with the local Republic Service provider. He was super friendly/attentive and I received all of my cans immediately. It turns out that their phone systems DOES NOT communicate with their local branches?? It was so bizarre. For the local Republic Service manager I would give him 5 stars.

When we moved and started our service 4 months ago, the previous owners had apparently cancelled…read moretheir service the day before the pick-up day and had left a full trash can surrounded by 5 big bags of garbage. When I called to set up my service, I had told them about the garbage that was left and was told "I'll send out a message to have them come back and pick it up." I called 3 out of the next 5 days and was told the same thing, "I'll send out a message to have it picked up." On the third phone call I asked what that meant since I had been told that multiple times with no action and was finally told "if someone is available, they will come pick it up, but it likely won't be until your next service day." While I understand that the garbage that was left for us wasn't their fault, I was frustrated by the run-around I was continuously given and wish they would've been transparent. Fast forward 4 months (with admittedly minimal issues), to today which is our scheduled pick-up day. I noticed this morning that our trash, recycling, and yard debris bins were being picked up and taken away in a trailer, and unfortunately, I didn't notice until the truck was driving away. I called Republic Services to ask why our bins were picked up and was told that it must've been an error. My bill is paid and up to date and I did not ask for the bins to be picked up. Again, I was given the same "I'll send out a message" response and was also told that if the guy was still in the area (I called as I saw them driving away) that he could bring them back, and that pick-ups and deliveries are typically only on service days. Meaning, if our bins were not brought back today, that we would have to wait an entire week to have them delivered again and then another week after that to have them dumped. In true Republic Services fashion, our bins were not brought back today. My husband also called mid-day today to ask about the bins as they had not been brought back and was given the same "I'll send out a message" run around kind of answer. The routine lack of transparency, seemingly incompetent office staff, and the fact that they did not fix THEIR mistake today is the reason I will be cancelling my service. I have already reached out to another company to set up service and will be calling Republic Services first thing Monday to cancel with them.

BC Haulers - dumpsterrental - Updated October 2026

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