Bank with Origin for many years. They are very friendly and very helpful with our personal and…read morebusiness needs.

I joined Origin Bank because of its convenient location. I set up auto deposit with my paycheck and…read morehave done my best to be patient with their service. I gave this bank 1 star because the people who work there are very friendly. Other than that, this bank is a joke. They have screwed up my account and my mortgage payments to the point where I have no choice but to go elsewhere for my banking. I have no idea who the CEO of this bank is, but he/she should be fired. By far, the poorest run bank I've ever seen.

Lots of fees and I was very unhappy. I will say it was for a business account. Personal I have used…read morethem for awhile and I am happy with their service but as far as business it was terrible

My husband and I have had a business account with them for 3 years. We opened our account in the…read morebranch located in The Colony. From the beginning, customer service has always been exceptional. We moved to Rowlett and now the closest branch in Allen. It's a long drive and multiple times we have considered closing the account due to the distance. We often have to come to the branch for deposits over $2500 and the drive is almost too much. However, having moved around the states a bit and having had multiple accounts with different banks, I can honestly say I haven't experienced this level of excellence in customer service. Think we might continue to make the drive!

Indeed, I've heard about Wells Fargo Bank's customer service level of professionalism but never…read morethought such a nice service environment from entry until exit. I received service from Ashley Willingham who's behavior amazed me and I left the branch with big smile.

Usually stop by here on Saturdays when I'm running errands. The people have always been super nice…read moreand friendly. Even when it's been busy, they get you in and out quickly. I haven't done any sit down business there, only counter transactions but it's always been very pleasant. They are trying to get away from the stodgy old banking style and be a little more hip and it's pretty nice.

If anyone has any illusions about somehow getting a better or more personalized experience by…read moreworking with a bank that is not one of the major chains, don't fool yourself. This has been a train wreck for decades and I would rather get scammed by Wells Fargo than ever work with someone like United Texas Bank again. Have had accounts with UTB for probably 25 years because my mom did also. There were always random customer experience hiccups that made things challenging and they have always been last to the party on any sort of digital upgrades that other banks are adopting. But they showed their true colors when my mom died a couple months ago and I found out that they had literally lost track of her safe deposit box. I was authorized for access and she had given me a key to it but when I called they had no idea about it, even though I had bank statements of hers that showed charges for it. I had to call them twice and they were looking into it but never ended up getting back to me. They did, however, use my call for help -- not to show even an ounce of compassion or attempt to be helpful -- but as an opportunity to freeze her account completely, including for existing ACH payments, so now in addition to having to sort all her affairs, all her credit cards went overdue and late and I'm getting hounded with all sorts of service interruption notices and consequences from that. Still have no word from them on the safe deposit box they can't find. It takes 2-3 months to probate a will and get letters testamentary and I'll have that soon and then they will have no choice but to be a little bit helpful. But as long-time customers, the courtesy of a conversation or an answer -- especially when I am listed as having access by her and have a will in hand that names me as sole beneficiary and independent executor -- would have been nice.

I have done business with United Texas Bank for a year now. I appreciate the customer oriented…read moreculture Jim Waldeck has created in the investment area. Personalized service with big bank offerings. So nice to do business with someone that does what they say they are going to do. In fact he goes the extra mile to make transactions fast and convenient as long as the customer provides everything asked for in their due diligence.

I recently opened a checking account at ANB in Wylie and was so impressed by their warmth and…read moresmall-town friendliness that I came back the following week to open a savings account! Debbie, Phyllis and the whole crew in Wylie are exceptionally professional and genuinely nice. I recommend American National Bank highly.

I have been banking with this branch for 17 years and ever conversation has been handled in a…read moreextremely customer service oriented manner. Great support team. I have always been able to walk in speak with Rai, Marvin as well as entire support staff. Fantastic customer service. Highly recommend banking whether it be commercial or personal. They have created a customer for life and a" Raging Fan". Thanx for all they do in our community.

This review is for their ATM. Just like the bank, the ATM is located in front of the registers…read moreinsider the Walmart. It's clean and in a public safe area. I didn't even have to look over my should while conducting my transaction! Review # 2167

I want to thank Natisa Masood at the branch at 425 Coit Road, Plano, Texas 75075 for her help on…read moreFriday, December 19, 2025. I was on the way to becoming a victim of a rather elaborate pfishing scam and Natisa spotted that something was wrong and saved me $25,000. I am 89 years old and thought I was pretty savvy, but I must say this scam was very elaborate. They told me I'd be liable for taxes if anyone at the bank knew what was happening, but I trusted Natisa and spilled the beans. WoodForest has my loyalty FOREVER.

I'm autistic Asperger's & we tend to have meltdowns when things are out of our understanding or…read moreexpectations & Ms Perla was absolutely phenomenal in not only calming me down over the phone in my several frantic calls regarding a false $5.93 NSF charge-off (an injustice perpetrated by the previous ANDFCU which was a train wreck after absorbing/merging with Texas Health Resources FCU). I have never had a problem or an issue with the friendliest bunch of people at Resource-One located at Arapahoe @ Shiloh Road in fact I drive all the way from downtown Dallas out of my way when I do need a cashiers check to this specific branch because everyone is just phenomenal & I can see why: the entire staff are all kind, caring, attentive, concerted & like-minded. Best banking FCU experience ever!!.

I'm shopping for a new bank. They told me than my insurance check refund and then replacement check…read morewere drawn on a "closed account" making me look like an idiot when I went off on insurance because I believed them. Teller was rude when I asked what was going on and stated twice, like I was irritating her "you don't understand"!! I received a third refund check, went to the bank it was from, it was cashed no problem because I was receiving good checks from the start, but I did have to pay to cash it when that could have been avoided if a good check hadn't been rejected by these people. Resource One did not give me an explanation for telling me what wasn't true and I sure didn't get an apology. Caution! Beware!