I've recently purchased a new bike after my last beautiful red bike was stolen *shakes fist at sky,…read moreloses faith in humanity*. However, upon my first ride I realised something was not quite right... My back brakes were sticking making for a slightly challenging pedal. I rang the distributor of this particular bike and was told it was a two-week wait to get it looked at. TWO WEEKS?! Ain't nobody got time for that. So I set off down Lygon Street, hoping that the friendly fellow at Bikes Please might be able to help. He did. Upon looking at my bike he instantly knew what was wrong and took it into his shed. 10 minutes later he rode back out, pumped up my tires, tweaked a few gears and sent me on my way. "But let me give you money!" I screamed. He would only take $5 off me, saying it was an easy gig and he couldn't possibly charge me anymore. Easy or no, that level of customer service has ensured that I will be a repeat customer to Bikes Please anytime something goes wrong. A general fix-up of your bike will only set you back around $35 regardless. Fast, efficient and friendly are three unbeatable characteristics of any local business. Bravo.

I had a bearing replaced on my bike at the pedal crank connection point. I was advised that one of…read morethe two bearings there was in adequate condition and the other was replaced due to being very worn. I knew something was worn due to the slop there and some clicking and grinding sounds coming from there. My impression was that they did the work honestly and competently for an adequately restrained cost, so I'm happy with their service.

From the owner: 99 Bikes Hoppers Crossing is conveniently located on Old Geelong Road, Hoppers Crossing. Our…read moreHoppers Crossing bike shop has a huge range of road bikes, mountain bikes, hybrid bikes, commuter bikes, e-bikes, fixie bikes, cruiser bikes, BMX and kids bikes. Open 7 days, with easy parking, and on-site bicycle mechanic, offering workshop servicing and repairs on any bike, any brand. 99 Bikes offers the guaranteed best price on bikes, parts and accessories on world leading brands such as Garmin, Shimano, BBB, Merida, Norco, Lapierre, Cube and more. 99 Bikes is the bicycle shop for cyclists in the Melbourne's western suburbs, servicing Werribee, Williamstown, Altona, Point Cook and surrounding areas.

Frank did a great job of helping me with my tire tube selection. Very happy with the quality and…read moreservice I received. Fantastic selection of bikes and gear. Love browsing here.

A down to earth and customer-focused independent bike retailer…read more Good things: - Engaging and conscientious staff - Variety of bike types and brands - Central location Not so good things: - Lack of test ride venues - Shop can be crowded when busy Had a run of good experiences with these guys. Although they didn't have a bike that suited me when I first went in, they gave a lot of options and test rides and didn't push the sale when I decided not to buy. The bike I got elsewhere has gone in a couple of times for troubleshooting since, and the Cycles Galleria team has been great. They're not snobby toward commuter riders and noobs on a budget the way some bike places are, and seem genuinely keen to help customers get the most out of their ride. Despite the trend toward single brand shops in Melbourne (e.g. Specialized), Cycles Galleria appears to have a handpicked selection from several manufacturers, ranging from cute hybrids with baskets and kickstands up to sleek full carbon road and cyclocross bikes, plus some innovative belt drive commuters. Their prices are very competitive even though the rent must be horrendous in a city mall, and they'll consider price matching where it's reasonable. As another reviewer suggested, CBD traffic isn't great for test riding bikes, although at quieter times of day the area is perfect for trying out climbs and descents. The small-ish shop floor also tends to crowd when customers are browsing and a few people have bikes lined up for service. Overall, Cycles Galleria stands out for customer service in a market that seems to be moving toward high-volume warehouse retailers and elite racing specialists. Highly recommended for novice riders like myself who need good technical advice above and beyond the usual sales pitch.

Friendly and professional advice (best price in the city) The only bad thing is there is not much…read morespace to test ride the bikes.