STAY VERY FAR AWAY FROM SHOP DIRECT!!!
My girlfriend and I bought a Danby portable washer from their Bayfield location. We paid for a taxi to bring it home to find the agitator did not spin. We spent all night trying to fix it, we even called the store but were told we had to wait until the next day to talk to the boss and that he couldn't even be reached if there was a fire.
We called him the next day, to have him insist we were doing something wrong but to bring it in for an exchange for another model. We did that, paid for two more cab rides and brought the "new" machine home. We then noticed the tap connection part was missing and we had to go back to shop direct to get one. We finally got home and got it set up thinking we could finally do laundry, WRONG! THIS TIME IT LEAKED OUT THE BOTTOM AND FLOODED OUR KITCHEN FLOOR. Once again we called and the guy was less than helpful and told us we again had to wait to talk to the boss the next day.
The next day my girlfriend called, he started yelling and accusing her of doing something to his machines. We asked for a refund because at this point we were incredibly stressed and tired from dealing with this company, he refused, saying we would have to bring it in once again for an exchange if we wanted a working one or he would give us a partial refund minus $50. We asked why we couldn't get a full refund, no clear answer was given.
We went to the store once more, paying for cabs again, and got our partial refund. After complaining more he said to call him after a week and if it was his fault he would refund us our $50. We waited a week and called, he told us that they had not been tested and it would take another week. Later that day he called us and said that he "tested" them and they worked fine and accused us more! This is a straight out LIE.
So after all this trouble we are out over $100 including cabs and him taking $50 off the refund for NO REASON. Stay away from shop direct unless you like being lied too and scammed out of your money. read more