Dental work is expensive, I've always paid out of pocket with my normal dentist because he does not accept my insurance. It just became too expensive so I decided to try and find a local dentist that accepted my insurance. I was able to get into Baybrook pretty quickly which I thought was great. I was impressed with how clean and pretty their office was. I went there for a cleaning and then two visits for fillings. At first Gina (the dentist) seems like she is nice, kind of laid back. But there just seems to be something off, like she doesn't have the "typical" professional attitude. One time when I was sitting in the waiting room I could clearly hear her talk about how nasty her patients are, either they dress dirty or they have an attitude. When I got in the chair she was telling me how nasty this one patient was. How his teeth were so dirty, so unkept that she almost got sick. Then she was laughing about it making comments on how nasty the rest of his family must be. On my last visit I had a cavity filled. A day later I noticed my bite was really off so I called and was able to get in, the dental hygienist adjusted it. After a few days went by and it was still feeling really weird so I called, got in again. Same thing happened but this time Gina adjusted it. I waited probably a week or so before calling in AGAIN because my bite was off and it hurt when I ate anything on that one side. I called, Gina answered told me to come in I think the next day, she said she would squeeze me in. So I went there, sat there for over an HOUR. People were coming in after me but going in ahead of me. After EVERYONE left she sat behind her desk acting like I wasn't there and she said WHATS YOUR NAME in a nasty tone. I told her, she said I don't have you written down, kind of like I don't know what to tell you, please leave. I said YOU are the one who made the appointment. She sat there for a few minutes almost like she was waiting for me to leave and sighed and said ok hurry up let me see what I can do. So same thing happened again, she adjusted it. Told me to lather my tooth with sensodyne toothpaste for a few weeks and it will get better. WELL it didn't. After about a month I called back and said my tooth still hurts, she VERY rudely said well there's nothing more I can do you need a root canal! I thought what in the world?? I asked her why a simple cavity would turn into that and in her aggravated tone said it needed to be done! A few weeks ago I called her office and left a voicemail saying I'd like to be seen because I'm having really bad tooth pain (same tooth she filled) my gums were all red/hot/inflamed and I was very concerned. They NEVER called me...(3 weeks went by).... I decided to go back to my old dentist thinking I had a nasty tooth infection, had to pay out of pocket only to find out that she didn't grind my filling down enough. He took X-rays of the tooth that she worked on, said there was nothing wrong with it it just needed to be adjusted a little bit. I unfortunately had a gum infection BECAUSE I was unable to chew on that tooth correctly for so long. So after MONTHS of not being able to chew right it was a simple fix. It literally took my old dentist 3 minutes to fix. The horrible thing about all of this is SHE WANTED TO GIVE ME A ROOT CANAL!!!!!!!!!!!!!!!!
Now all these people that call and say the receptionist is rude, its not the receptionist IT'S THE DENTIST. I cannot stress this enough, do NOT go there. If you have a concern or a complaint they will make you feel stupid, make you feel like you did something wrong. This woman has zero compassion. read more