I have been a client of Bay State Physical Therapy since 2018. My therapist is Jennifer Connell who has helped me to handle the combination of Osteoarthritis in my knee and Spinal Stenosis in my back. My visit today was to start working after I had fallen and received a diagnosis from my heart Doctor that a stent needs to be placed in my blood vessel and he wanted to be certain I was physically strong enough for the operation. Thus, I received a complete examination and testing of my strength and mobility. Jen. Developed an activity schedule, and I am ready to be restored to great health and physical activity. As the old W.W. two song went, "We did it before and We can do it again! "I should also reveal that I am 82 years old. read more

Amazing staff, I had therapy for a month and a half with Liz

I have just completed 12 weeks of physical therapy at Baystate, Kingston, Ma. My experience was extremely positive and successful! I have had physical therapy at several other practices and found this experience to be the best. Due to the injury and my physical condition, my Doctor had recommended aqua therapy to start off. Baystate has a great pool and the aqua therapy and swimming provided a great start to the restorative, healing and strengthening processes. I then progressed to regular physical therapy and deep massage therapy. The staff was the key component in making this such a positive and successful endeavor. They include the patient in the strategic planning of their therapeutic program. They are with the patient throughout the sessions keeping your physical exercise at optimal level and appropriate to the patient's condition and limitations. Rene was my therapist and I cannot say enough good things about her. Her kindness and caring for her patients was only surpassed by her therapeutic ability and professionalism! The other therapists also demonstrated many of these same attributes! I would highly recommend Baystate to any friends or family (and try to get Rene assigned to them)! read more

Just finished 4 moths of rehabilitation from a torn ACL and Meniscus at BSPT. I can't say enough good things about everyone that I interacted with there and wanted to thank Liz for helping me get back on my feet. I highly recommend BSPT for anything physical therapy! read more

I went and had the Jen C experience for my rotator cuff she was caring knew what to do to help get loose and back into the swing of everyday life. Would definitely go back if necessary. read more

Although Jen was great, the office person messed up a later appt which had me leave work & show up for nothing. Accidents happen, but she seemed to laugh it off like "oops". Then later I tried to make another appt & the woman (same person?) was dragging her feet to schedule me. I said forget it. I hate writing negative reviews but the desk people really pissed me off. :-( read more

Just completed six weeks of therapy with Jen C. Can't say enough about the professional and compassionate treatment I received. Jen and her colleagues create an upbeat and positive environment, which can make difficult work a lot easier. Kudo's to very helpful admin Kathy, as well as to therapists Erin and Liz, who work effectively as back ups when Jen was unavailable. My wife also had an extremely positive experience when she was treated for spinal problems last year. These folks are pro's. read more

The receptionist greets everyone with a polite smile gives you the required directions to which work area you will be using today. The Therapists welcomes you, ask you how you are feeling, were there any problems after your last session and proceeds to tell you what activities you are going to do during today's session. Each activity is explained in full, your adherence to the correct method of the activity is observed and adjusted if required. They always ask you how you are doing, any problems, pain or difficultly performing the prescribed activity? As my problem is balance, whenever I had to do an activity while standing, she was always there standing next to me to be certain I do not fall but encourages me to do the activity without concerns of past problems but only of how the activity would make the quality of my life better for me and my family. My Physical Therapist Jennifer Connell monitored, encouraged and caused me to want to get the skills I will need every day if I want to live it at the max This was my second session of P.T. Bay State and I can't believe how I continued to improve and progress to my goal of being able to continue to live my life with out any fear of accomplishing things I used to take for granted before my Spinal stenosis started to cause a sundry of problems. I stand, walk, participate in activities I had avoided due to stability and movement difficulties. If you are seeking an establishment to address a problem, I strongly advise you to go to Bay State Physical Therapy as they have a number of locations in Eastern Massachusetts. But I have a special appreciation for the staff at the Kingston, MA location read more

Jen has fixed me a few times over the years, and as rough as it can be to be injured, once you walk in the BSPT you immediately feel like there is a plan and the you're going to get better. You work one-on-one with a PT and never get passed off to an assistant as in other practices. These are outstanding, caring, committed professionals who bring tremendous optimism and hope to their clients. Jen has gone above and beyond for me over and over. I cannot say enough about how hard they work for you. read more

I've seen Jen for a few injuries and issues over the last 3 years. She is always kind, informative and pleasant to work with and she's goes to bat on your behalf with your insurance if she thinks you need more visits. She's thorough and genuinely cares about your progress and comfort. Can't say enough good things. read more