I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

Service tech arrived quickly and was very quick to diagnose. Needed a part (control board, isn't…read more that always the case?) Tech returned two days later, fixed washer quickly. As far as value, it cost $400 to fix, a brand new washer, exact model was first sake at Lowe's for $480. So hard to say if it was worth cost. Which the current washer is under 2 years old.

Peter from Cotswold has been our quarterly guy for about 6 months and every single visit has been…read moregreat. He checks in about any new concerns before starting, always on time, always professional. We had a spider issue early on and he came back between visits for an extra treatment at no charge. Haven't seen one since. The quarterly plan pricing is really reasonable for the peace of mind. Office line was busy a couple times when I called but once I got through everything was smooth. Glad we found them.

Just a disaster from the start NO customer service all robots only to be told they can't help me…read moredespite being the first recommended company

Ken did a great job repairing my Viking rang and hood that is 22 years old. Thank you so much! My…read morehood purrs like a kitten! The exhaust fan was replaced with a new one and he made all the adjustments so that it turned out like a new one.

Excellent! Polite, professional, and very knowledgeable! Back to baking just in time for the…read moreholidays! Highly recommend!

Called today to set up appointment for diagnosis/repair of clothes dryer. Dryer 4-5 years old so I…read morewasn't sure it would be worth repairing instead of replacing. They were able to have a repairman out several hours later. Young man texted to let me know he was en route. He arrived and let me know of $70 service fee that would be waived if he completed repair. He took dryer apart and explained the problem (dryer was screeching like a banshee) and the price to fix. Quoted me a very fair price which made the repair a good deal. Fixed dryer, checked to make sure it was running correctly, cleaned up and was out the door an hour after arriving. A very respectful, quite young man. Extremely happy with the whole process. Would definitely not hesitate to call again for appliance repairs.

I called CLT Appliance Repair to look at my malfunctioning LG washing machine. Our technician was…read morequick to diagnose the problem and promptly ordered a new replacement part. Installation was also quick. Overall I am satisfied with the work completed and the professionalism of the technician. The company was communicative via calls, text, and emails which I appreciate. The company charges diagnostic fee and that is waived against the total bill.

Outstanding and effective appliance service! 5 stars is not enough. Quick service and excellent…read morecommunication. Very knowledgeable and detailed. I'll call Summerlin's again the next time I need appliance repair.

I contacted this business at 9:00 am on a Friday morning for a refrigerator that stopped cooling…read moresomething Thursday. The young man I spoke with was courteous, professional, and transparent about what he would or wouldn't recommend for likely problems. Although he had set service appointments in the morning, he said try to be onsite the same day if possible. He contacted me about noon and advised he'd be there in 30 minutes, and was right on the estimated time. After inspecting the refrigerator he diagnosed a freon leak and discussed the costs and potential for further problems even after a repair. I was impressed with his commitment to ensuring a quality outcome and his concern about the age of the refrigerator requiring more expensive repairs in the near future. He could have made a significant amount of money fixing something in the short term, but chose to focus on ensuring I well-informed about likely near-term additional costs. Also, the service visit charge was very reasonable. Great professionalism and ethics; I'd gladly contact Summerlin's for any future appliance issues. Also, the service visit charge was very reasonable.