Another cool music equipment store. They also buy & sell used equipment so if you can't afford…read morebrand new, there are other affordable options.

The sales staff, is not very engaged with the customer. They tend to be more pre-occupied with…read moreprepping the used instrument that come in also when you enquire about an item they say they don't know or you get ignored. Some but not all the staff have this rudeness to them. Not a very welcoming environment, because this is Albuquerque New Mexico your options in music instrument stores is very limited you only have two that have any inventory at all thats music go round and guitar center. I rather not spend my hard earned dollars there but sometimes you have no choice

I've always considered myself to be rather lucky in life! But, finding John has been a blessing and…read morethanks to the higher power for having guided my search for a real honest and capable luthier! I took a chance on an electric guitar on eBay made in Germany in the 60s from Canada and found it to be rather intriguing. The neck had been broken and glued back terribly literally making it look terrible and unplayable! I took it to Kauppila and although John took forever to not only contact me but months went on and on! And finally one day I went back to his shop and I left a note threatening John with court! He responded soon after and made arrangements for me to come after all he still needed to do some work on it! And he explained to be that unfortunately his business had been broken into causing him a tremendous loss! John calls and tells me to come for the guitar I'd left with him for almost 7-8 months. Fixed it and I couldn't be more blessed! Unfortunately, John is leaving the New Mexico he truly loves to a new adventure in New York! Gods speed and blessings John you will definitely succeed in whatever your future endeavors are! Again, Thank you for your service and most of all your honesty!

John has worked on many guitars and basses for me. He's a great luthier and a really nice person to…read morework with, highly recommended.

A couple of weeks ago I found an acoustical guitar on line that I have been searching for some…read moretime. Challenge was, it was damaged. There was a significant split on the lower bout that ran from the waist and then made a slight turn to the left and headed to the soundboard near the neck. The split was bad enough that you could see the light in the photo come thru the crack when you looked at it thru the sound hole. It was kind of scary. Neither the top or bottom appeared damaged but it had to be a heck of a drop or bump to have it split the way it did. The price was attractive and being a risk taker, I bought it and brought into Grumpy's for an assessment... Back story: I returned to NM from TX about a year and a half ago. In TX I was a long time customer of Guitar Tex and once I found them, the staff there were the only ones I trusted with my guitars. Once I bought the damaged guitar, I looked long and hard for a luthier here in Alburquerque and finally settled on Grumpy's. I took my prize in hand and spent a bit of time getting a detailed assessment from Mr, KB: I was convinced, I left the guitar in his hands. In the end, Mr. B did an excellent job: the repair was clean, stable and he walked me thru every step, and handed me my prize and it sounded really, really good. Great work and pricing. The completed repair was exactly what I was looking for... I know the repair was a challenge, but the guitar was returned to me looking very good, felt great and sounding wonderful. Nothing like a small shop, with an experienced and thoughtful luthier! A great deal all around. Thank you, Kevin! I'll be back as needed and I recommend this shop without reservation.

My son decided he wanted to learn guitar, so I got him a Squire Telecaster as a starter guitar. Two…read moremonths later, the jack came loose. I decided to give Grumpy's a try. Kevin greeted us at the door. (He keeps the door locked during business hours due to some issues he had.) He took a look at the problem and fixed it on the spot, no charge. After we left, my son and I both had the same reaction: He's not grumpy at all. A few months later, the neck pickup on the same guitar wasn't working. We left it overnight at Grumpy's and Kevin replaced the selector switch with a higher quality one than what was originally in there. I'll soon be taking into Grumpy's a Les Paul of mine that has an issue with the bone nut that needs addressing. I have no reservations in recommending Grumpy's for guitar repair.

Stopped here on our way back from Nashville to home in Arizona. Love testing out the drum sets &…read moreseeing what this store has m. Well stocked with sticks, equipment, drum sets, & even apparel for us drummers!

My nephew who travel from Tucson loves his guitar center and I wanted to show off Albuquerques…read moreguitar center! Big mistake ! This place was hard to get customer service and staff work attire was not worn to show they are staff. The public restroom were dirty and no working soap dispensers and the hallway to the restroom had boxes on left side along the wall. At first I thought we are in the inventory room but we followed the sign for restrooms. My nephew was looking for a pedal but they were slim selection but the staff offered to order product but we declined. Looking at their products was looking very disorganized and sloppy in the display. Even the staff felt bad how the displayed looked and muttered the place was in bad shape.

We found this guitar shop online, as a "fun things to do in Albuquerque" listing... it was a…read moretotally unexpected delight! Rick was so accommodating with his time, showing us around the shop and speaking with a passion that is embodied in every instrument in the place. You don't have to be a guitarist or musician to enjoy and appreciate the Pimentel story... it's craftsmanship at its peak! Breathtaking!!

They did excellent work on the fretboard, neck, and bridge of my octave mandolin, all at a fair…read moreprice. They listened to my concerns. The instrument sounds great now.

I've gotten several instruments and bows here over more than 2 decades, as well as repairs,…read morerehairing, appraisals, and instrument and bow restoration. They have sold multiple instruments and bows for me on consignment. Everything has always been handled very professionally. There's no rush or any pressure to choose an instrument. Any adjustments that I requested were done extremely well. All the repair work has been excellent.

Excellent rental instruments and exceptional customer service. We've rented violins, violas and a…read morecello for our kids and have been pleased with all.