I had a few hard to find replacement bulbs, and Paul was very patient and diligent about finding the exact replacements for me. He was incredibly kind and courteous and exemplifies true customer service. I'm a happy customer and will gladly refer others here! read more

I called to see if they had a bulb for my high end dryer and the clerk went completely out of his way to help me find one ! He even had me email him a cellphone pic of the bulb to make certain they were looking for the correct size and shape of bulb. SUPER customer service !!! Thanks guys ! read more

Rip Off !!, I came in for a battery today for my car Fob, it was a slide out and slide the battery in, 30 seconds. they charged me $ 11.99 I asked how much the battery was ? it $ 4 and they charged me $ 8 to install it. I spoke with Mike the manager and he said that's our standard charge battery for fob $ 11.99, I said you did not charge installation last time, and why $ 8 for a slide in and slide out $ 4 battery ?- he said sorry ! standard change. I bought 2 batteries for $ 7.99 paid the $ 11.99 for the install- I am never going back- bad news spreads faster that good news. The other worker had been good to me in the past so I went back- Mike is rip off ! read more

Only place I will be buying batteries from! Genuinely friendly and knowledgable staff who went above and beyond. Who knew they make duracell cellphone batteries? Awesome!!! read more

The customer service here was outstanding. I came in here because I got a new open sign from Costco and the remote to turn it on and off wasn't working. I had no idea what to do so I came in here and the store manager took the remote apart tested the battery for me, got me a new battery and checked the signal to make sure it was working. Awesome. read more

Found this place on the Internet and When it came time for me to Buy some batteries for my golf cart they had them in stock, customer service five star and also a discount on batteries, they even deliver them and you can't beat that,. I forgot she even wanted to put them in my golf cart for me you can't get any nicer than that. That's customer service, Beyond and over. read more

Come here to get batteries that I could get at Walmart but without the long lines. Staff seems friendly and even helped me figure out what batteries powered a light that was over 15 years old and couldn't find the owners manual online for. Also noticed they do iphone screen replacements so I'll keep that in mind. read more

If I could give a 0, I would These people are incredibly rude. My wife went in there to try and buy a battery. The sales clerk did not listen to her and kept on taking her to the wrong product. Once my wife decided on a battery and took it to the counter, they told her she could not buy it because it was a commercial battery. No other explanation. It was not labeled as such either. Then the sales manager proceeded to call his boss, in front of my wife, to ask if he could sell the battery to her. He was talking to his manager about my wife right in front of her and referring to her in a very unflattering manner. His customer service skills were terrible. Stay away from these people. read more

Yesterday the old man that works there was so rude and seemed like he did not want me there he needs to go back to preschool to learn manners. So rude not happy with him and by the way he was rude to my son he needs to be replaced read more

I came in last year because my screen was shattered and I needed it replaced. I was deciding between just getting it done at apple and paying more, but knowing that when i got a new phone they would buy back that one (since apple only accepts their screens, not others replaced by a third partyy). But i looked up cheaper options as i was moving to the east coast for work and thought this would work just as well. When i got my phone back it seemed fine, then 2 days later after I moved the audio stopped working completely! I couldn't make any phone calls, which is frustrating considering my job. On top of that I called and because I wasn't in the area anymore, there was "nothing they could do". Frustrating. Then my phone coincidently went black and stopped working entirely within the next month (and this model was less than a year old). So i ended up buying a whole new phone together. Lesson learned, maybe pay more and get the screen fixed at apple. read more

This establishment by far had the most superior assortment of both batteries and bulbs I have ever experienced. I came in at a stress level of nearly 100% in search of a Walkie-talkie battery that I absolutely needed for my annual Christmas church production. Having been to Best Buy with no success my wits were at an end. As soon as I crossed the threshold into Batteries + Bulbs I knew I was in a safe place. Standing behind the counter was an associate named Mike. Mike made the whole experience very easy. I can honestly say that Mike single handedly saved Christmas!!! read more

Employee was rude and completely useless. On line the battery I needed I was told to call to verify it was available. I stopped by the store and and asked about the batteries availability. Was told they had to order it and then I was told they would not honor the 10% discount offered on line. I explained that the web site told me to verify availability before I could order. Employee refused to listen and I just walked out and took my business elsewhere read more

I tried them out a couple of weeks ago. Lousy service. Rude clerk. I would NEVER go back there again. Better to just throw something away and buy new than to have to deal with those people again. read more

The Manager there was incredibly rude. Came to me and immediately asked me to leave. I didn't get his name but he was a tall fellow that reeked of stale tobacco and wore a blue shirt. Never doing business with you again. read more

I needed a special kind of light bulb. Edgar showed me the closest match that the store had in stock. Then, he went the extra mile and looked up where I might find an exact match. He was knowledgeable, helpful, kind, and very polite. I will always go here first. read more

This store is AMAZING and gets our vote for the BEST CUSTOMER SERVICE EVER! On our first visit we went in with a coupon to get my watch battery replaced. They replaced the battery quickly and efficiently and even set my watch to the correct time. When I went to pay the $6.95 (coupon price) for the watch battery (which would have been a bargain) they said, "keep your coupon for another time. We have a Grand Opening Special which is still advertised in our window for watch batteries at $4.95." HONESTY is obvious at this store. EVERYONE that works in this store is incredibly KNOWLEDGEABLE. Then on subsequent visits we have purchased items that we were not sure would work for our purpose but they assured us we could make a return with no questions asked. They are true to their word. On our most recent visit today, I brought in a light that I wear around my neck for night hiking. It has been broken for years but I didn't want to throw it away because I love it. They told me to bring it in and I did. They told me to leave it with them and they would see what they could do to fix it for me. They know how important the light is to me since I can't seem to find another one like it. Before we returned home to Sonoma from our trip to Santa Rosa, they had called and left a message on our phone that they managed to get it open, replace the bulb, fix some wires and now it works. I AM THRILLED. They said I can pick it up anytime I am back in Santa Rosa. This kind of HELPFULNESS is why we keep going back. Stop by and look around their store....they have so many hard to find items that you won't be sorry you stopped in! read more

I called to see if they had a battery for my VW Bug. Super nice man said yes, asked if I needed an apt, no. This was on a Wednesday. I showed up on a Saturday morning and unfortunately they were a bit understaffed, I explained I needed to be at work, the lady called in the manager, they installed my battery and I was on my way!! OUTSTANDING CUSTOMER service. They went above and beyond what was expected. Please visit and purchase at this store! Thank you so much This was amazing read more

I am an internet savvy shopper. My mother's beloved aging Saab 9000 started showing signs of a battery that was on its way out. In Santa Rosa there are a couple of other major options for a person in need of a new car battery; a distributor who caters to the automotive repair trade and also accepts retail customers and a dying department store chain that has some notoriety for its own line of car batteries. I looked at their prices online and compared those prices with the Duracell batteries offered by Batteries Plus. I called the store and spoke with their manager Michael. He told me the battery I needed was in stock and if I could wait until 11am it could be installed immediately. I was there at 11:05 and after testing the worn battery in the car, Michael agreed that it was time for a change. Less than 15 minutes later I was on my way. There was no charge for installation either. I was very impressed with the professionalism and customer service of this business and whenever I am need of any kind of battery they have earned my business. read more

I had a problem starting my SUV recently and determined it was the battery. Chuck confirmed my battery could not hold a charge with a detailed printout on battery performance. They provided a very high specification battery Duracell Ultra Gold, for a very competitive price. What's more they replaced it and confirmed operation in a rainstorm to get me mobile again. I really appreciate their professionalism and trustworthiness. I recommend this business. read more

I took in a vintage item that was a real challenge. It didn't just need a battery -- it needed a reconfigured connection to get it to work. These guys were on it, and it became a fun group project. Everyone was so patient, committed and helpful. This type of service created a loyal customer in me. They have a specialty niche, and they fulfill it at the highest level. I highly recommend this business. read more

Fantastic and very friendly service. All reps were incredibly knowledgable and helpful. This store was great. I'd come back for all my needs! Thank you Batteries Plus! read more

An old (15+ years) Maglite rechargeable flashlight I own would no longer accept a charge. Assuming the battery was bad, I went to B + B to see if they had a replacement. The employee who helped me, Sarah, tested the old battery and confirmed that it was dead. While we did install the replacement that they carry, the flashlight still didn't work. Sarah tried another battery, no luck. She then tested the charging unit for the flashlight -- no problem found. She then tested the bulb -- no problem found. She told me that if I was willing to leave the flashlight with her, she'd spend some time troubleshooting the unit when the store was less busy. Roughly three hours late she called; the flashlight was fixed. Apparently, one or more of the contact pins were bent. I picked-up the flashlight and paid for the new battery. No charge for the testing she did while I was in the store and no charge for the troubleshooting and repair she did after I left. Excellent customer service like that is not as common as it should be.Five stars! read more