Very good customer service very knowledgeable and helpful this is for the Lockport locationread more

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I am so pleased with the service I received at this location. Alex went above and beyond. I was…read moretotally clueless as to what I needed to do to change the batteries on my brother's mobility scooter. Alex helped me select the correct batteries and he told me exactly what I needed to do to be able to do the job correctly. Thanks to him, my brother is able to get around again. I am extremely grateful!

This is the best battery service I've ever received, and I've been buying car batteries for…read moredecades. Keith was knowledgeable, friendly and he recommended just the right products for my needs. I was in and out in 5 minutes and I've never been happier with a battery installation. Highly, highly recommended!!

I had called ahead of time to ask about how much a battery for my van would cost and if they…read moreinstall them there on site and the girl who answered said yes, they do. So I went within a few minutes got there, told her who I was, she grabbed a battery and came out to the van She looked under the hood and said it would be no problem installing it so she took my other battery out and installed the new battery within 10 minutes or less. Very good service there, very nice people working there, and efficient. I will definitely be going there more for Car parts and accessories. I didn't get a chance to look around the store, but one of these days I will go in and take pics.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

This certainly was a shocking experience. A retailer who was concerned about lower prices and the…read morespeed of shipping a product. You don't find that every day. Next time I need a battery, you can be sure that I'll be with these folks.

new battery would not hold charge for more than 7-10 days sitting in vehicle cold weather. worked…read morefor Nov and Dec. Jan and Feb battery too drained for start. Charged it three times over night and it would work fine, sit for a week- garbage. OLD battery from summer vehicle would sit for two weeks and start. BPost "insists it's not there batter."????? still using four year old small battery for 3+ weeks and vehicle starts fine- NO Parasitic draw. just use Napa or Wally World 3 yr warranty better anyways.

Very friendly, fast & efficient. Easy to get to. Pulled right into the garage & they replaced my…read morecar battery. Great price.

I purchased a new battery for my BMW at the Hamburg, NY location and there was a minor problem with…read more"registering" the battery to the car. Apparently, the vehicle needs to know it received a replacement battery and will adjust all the myriad of electronics to synchronize everything. The receptionist recommended another location to correct this problem because this location did not have the required tool to complete this. Anyway, she was more than helpful and offered to cover any costs which I may have incurred because of this. She was amazing in handling me as a customer and focused on ensuring I was satisfied. She is a great asset to your organization.

I bought a power chair charger from them a year ago. The charger stopped working during the…read morewarranty period. They shipped me a replacement after providing a photo of the bad charger plugged in to the outlet and to the power chair. Excellent customer service and quick shipment. I highly recommend them. AA

When my laptop battery died, I bought one on Amazon, but it was never delivered, it was shipped…read moreback from Canadian border. I tried Aliexpress, and after placing the order, I was contacted and the seller asked for more money for shipping, $95 (US), and the delivery time was around a month. Then I stumbled upon these guys, they were so quick to let me know they didn't have it in stock, but could order it. They kept me informed about the delivery at every step and the battery arrived as promised. I could have even chose to go pick it up in person at their location. Great experience!

i bought 2 marine batteries last year, they are completely dead and they will not replace them but…read morei can purchase 2 more at a pro rated price that is a joke. why would i buy from you again.

My battery had died and was jumped by AAA, but I wanted to get a new one before an important…read moreearly-morning meeting. I arrived at O'Reilly Auto Parts after 9 p.m. hoping there would be someone available. The store employee Juan was compassionate, empathetic, extremely helpful and installed the new battery immediately. Note that I had stopped at AutoZone, and got "hey, man - it's almost closing. Come back in the morning". I am most thankful to Juan at O'Reilly Auto Parts for being a TRUE CUSTOMER SERVICE PROFESSIONAL. This is the way that I wish ALL companies operated ! ! O'Reilly Auto Parts has a customer for life - and I am sharing with my family, friends, and co-workers to let them know ! ! !

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!