I have been with Bangor Savings Bank for 10 years. Their customer service is second to none i've…read moreworked with. They have clearly been working hard to offer good products at competitive rates, and for that I thank them. I will definitely keep them as my local bank with full confidence in their services. Edit: security better now. Upped to 4 stars! The reason for three stars is due to their over-the-top, frustrating online security policies and their lack of a mobile app at time of review (6/13/12). The simple fact is that I do most of my banking online and appreciate the conveniences of easy online login (BSB is cumbersome), compatibility to financial management software (BSB won't work with some), and mobile app functionality (BSB has no mobile app) such as the ability to deposit checks by taking a picture on a mobile device. I have shared this feedback multiple times over the last few years. Given the fact that Bangor Savings does not excel in any of these three areas, I have recently used Schwab with great success in filling needs that BSB hasn't yet filled. When BSB adds the aforementioned functionality, I will almost certainly move things back.

Their motto is "you matter more". It should be "we could care less." On average it takes 40 minutes…read moreon hold to actually speak to a human. They need to step up their game.

Clean, safe, and located right in the heart of the Old Port. Super helpful staff, well run and…read moreorganized. It was easy to get an appointment for some wires we needed sent, along with some other banking business. ATM in the lobby, and rarely too much of a line to get your business done. This is the way banking should be!

Everyone at Town & Country is so friendly. I joined this credit union about two years ago, and have…read morebeen completely satisfied and pleased! Their rewards checking program is phenomenal- you earn money on your checking account for doing things you do every day. I know that sounds like an advertisement, but it's not. ATM fees are refunded too! All you have to do is have direct deposit, use your debit card 12 times each month, and go paperless. These are all things I would do anyway, so double win! I don't know what more I could ask for from my bank. I have only ever had friendly experiences with the employees, they have resolved issues very quickly and they keep my money safe! I once have a false charge on my card they took care of it, refunded it without issue and issued me a new debit card immediately. We also have an auto loan through Town & Country. The process setting it up was fine, and we have had no issues. The interest rate is pretty low, and the payments are taken directly from our account, so no worries about scheduling payments. I've also used their notary a few times, and it was easy as pie (or waking in and asking). Mobile and online banking are easy too! I love me some TCFCU, and this location is super convenient for me!

The best ever I love Town and Country always great service I will never go anywhere elseread more

I've banked at the Congress Street location for more than twenty years. I started with them when…read morethey were Maine Bank & Trust. All the employees are very friendly. I generally use ebanking (which I love!), but I do also sometimes go into the branch or use the drive up. On two occasions this past year, I have been waiting at the drive up while other customers finish lengthy transactions. By the time it was my turn, the drive up was scheduled to close. Each time, the employee has handled my transaction despite the hour, and has done so with graceful courtesy.

Xiomara is a great at what she does, if there was anyone I can trust with my banking it would be…read morewith her. She reassures me with great confidence because she gets the job done. She is a great asset to the company.

-2 ATM machines indoor, need bank card to get in, like most BofA atms…read more -Drive through ATM -Only open til 4p on weekdays. (not like the west coast where everything is open later)

Most reviews of banks/credit unions appear focused on the in-bank experience. For me, they're all…read morepretty similar. And quite honestly, I haven't been in Town and Country for over a year. It's such a fantastic credit union that for many people you won't even need to. I switched over from TD Bank after they implemented a monthly fee for checking accounts and it was the best move I ever made. Here's what makes Town and Country so great: -You get 3.01% interest (up to a 10k account balance, then it's 0.5%) on your checking account, if you meet 3 criteria. These are having 12 payments with your debit card per month, have at least 1 direct deposit a month, and subscribe to electronic bank statements (instead of by mail). These are easy for many people to meet. I just charge my morning coffee. -Again, you get a sure 3.01% interest. Who else guarantees you this? Definitely not the stock market. It's literally free money. -ATM fees, from anywhere, are refunded up to $25 per month total. Most other credit union ATM fees are refunded and don't count towards this maximum. -It's free checking. -There's no minimum balance. -There is online checking, where you scan deposits with your phone. This can be slightly sensitive but takes me less than 5 minutes per check at most. So much easier than going to a bank. -The website is intuitive and easy to navigate, with many tools to analyze your spending and finances. The app is also nearly perfect. I did a lot of research before switching to this credit union and after being with them for 3 years, I strongly feel it's the best one in Maine. If you know of any better please message me!

It's clear that Christian does not enjoy her job. Not only is she monotone, she responds as though…read moreyour question is an inconvenience. Poor customer service and certainly not providing the welcoming "credit union" vibe you'd expect.

I had high hopes a couple years ago, having heard people rave about the customer service. In fact,…read moreI even experienced it at first. But much like a dating relationship, they couldn't keep up the dog and pony show for long. I moved to NH, lost my ATM card and they told me I had to drive to Scarborough to get a new one, or wait three weeks. Can't they print one in Scarborough and mail it in less time than that? The bank was becoming less and less convenient for me but I stuck with it, hoping to see at least a flash of the great customer service. I tried depositing a $22 check through the mobile app, which is constantly either crashing or otherwise unavailable. True to form the app would crash when taking a picture of the front of the check. I called customer service after uninstalling and reinstalling the app twice, and after shutting my phone off and turning it back on twice. I was told to dump my phone memory, reset it to factory settings and try. All for a $22 check. Well, that didn't work either. They have no answer, which is to say they think it's my phone and not their crappy app. INSULT TO INJURY UPDATE: I sent my tax return to my savings account. I am taking a trip in May and when I went to buy my tickets, transferred the money. Naturally, the money was unavailable to buy the tickets, and the airline told me so, but GSB let the hold on the money go through, so I wasn't able to buy tickets then and I am still not able to because they've tied my money up. Another call to "customer service" yielded no results. I was told they could do nothing except either try to jump through hoops with the airline, or wait until today for the hold to expire. Of course, waiting causes the price to go up, so they continue to cost me money because (this is my shocked face) it's Wednesday and the hold is still there. I decide to leave Gorham Savings and open accounts with USAA and my hunch is that GSB couldn't care less if they tried. I'd rate them with zero stars if I could. What a pity I can't. STAY AWAY FROM THIS AWFUL BANK!

Gorham Savings Bank has become a typical staid bank...it has very very poor customer service. I…read morehave a personal bank account with another bank and a credit union. I have two business accounts one with another bank and one with Gorham Saving Bank (GSB). I choose Gorham Savings Bank because it was convenient to my place of business and account fee structure. However, a top priority for me at any bank is good customer service! Good customer service is not the case from GSB!! Recently, I used the ATM to deposit a check ( I have online banking and mobile deposit but the online access has a glitch in it and I have been unable to access my account, and will not let me update my password...another good customer service matter)...back to my ATM deposit...I made an ATM deposit after 5 PM on a Friday, there was a notice that the funds would not be available until the next business day same message as any other bank that I use to provide my banking needs. However, unlike my other banks that I use there was not a partial credit ( typically up to $100), and unlike the other banks I use their next business day is not Monday..even though they are open for business on Monday a normal banking business day...but rather on Tuesday. This is outrageous in this day and age of electronic banking to hold monies deposited in an ATM for that long. As an aside, this bank is open for business on Saturday and when I went in to speak to the branch manager she mentioned that checks placed in the night deposit vault on Friday after 5 PM would be credited on Saturday morning..the ATM is literally 6 inches away from the night deposit I was told that checks are not removed from the ATM every day...hmmm...so checks stay in the ATM on Sundays...and are not credited to the account on Mondays like they would be if they had been deposited to the night deposit vault. Anyway, I will be closing this account in short order because of their lack of understanding of what good customer service is, and oh a heads up to GSB when taking a complaint at the bank the employee probably should not roll their eyes because they don't want to hear the complaint! Update* Not sure why but this review indicated I am from San Francisco, CA...I am from Sanford, ME and the account was established at the GSB E. Waterboro Branch near my office.

We were looking for ways to complete our home renovation project and Chelsey suggested a HELOC,…read moregave us all the information we needed. The process was so easy. Chelsey took the application over the phone, and we were approved and ready to close in a week. Thank you, Chelsey and the entire ECU staff for helping us complete the home renovation we've been dreaming about.

Joined this credit union today. Fast, easy, and efficient. Abbie did a great job explaining…read moreeverything I needed to know. Went to two other credit union earlier with sub par experiences. Highly recommend.

I love going to Norway Savings Bank for my banking needs. They're very knowledgeable and can answer…read moreany of my questions. At the South Portland branch there's always plenty of teller's and I've never had to wait more then a minute to be helped. Usually end up staying later then I expect due to chatting with the tellers! The Drive-Thru part is always easy to access and navigate wether it be the ATM or teller service. Great to stop by and deposit or withdraw money before going shopping wether it be the Old Port, Mill Creek or the Maine Mall!

Unprofessional, inefficient, and untimely. My confidence in Norway Savings Bank now completely…read moreeroded, I no longer trust them with my finances, and frankly, you shouldn't either.

I find the people working at TD bank on forest ave very helpful. Knowledgeable and…read more Professional.

ATM is almost always out of order. Staff is incredibly rude. The ATM took my card and never gave me…read morethe cash I withdrew so I flagged a gentleman down and he unlocked the doors to the bank for me and I got snappy responses from both females working there who simply just said "it won't be serviced until Wednesday" and sent me on my way. How rude can you be in the middle of a pandemic when someone needs their card AND cash. Finally a gentleman came out with a new card for me and got me the cash I was trying to access. The looks I was given by the female clerks was astonishing. No need to be so nasty. As you can tell, I hardly ever write any reviews but at this point you need to get an ATM machine that works and train the staff how to actually learn what customer service is. It's my job for a living and can tell you that this isn't it. To the one man nice enough to help me, thank you.