Unfortunately we have had three family members over the years that required hospice care and each…read moretime Crossroads took care of them. We couldn't have been happier with the quality of care and compassionate team. Recently, they cared for my brother during his final days and made a difficult situation easier. They were professional, proactive, responsive and caring. We had a positive experience with everyone - their administrators, nurses and aides. I especially want to call out the wonderful care that Gabby and Tiffany - our night aides - provided to our brother at Louisville Gardens. They partnered with the nursing home staff there and gave us peace of mind our brother would be looked after well.

Hello. I'd like to extend a HUGE Thank You to the incredible people at Crossroads Hospice. No, they…read morearen't perfect, but the support I received over a 2 1/2 period with my mother was priceless. A special shout out to Holly our aide for the last 2 years and the nursing staff that was always there to support me and my mom. If you're looking for a hospice that has people that truly care then Crossroads is for you. Thanks again!

This is not the type of place anyone wants to review - if you are spending time here, it usually…read moremeans a loved one is terminally ill. Our family spent four days here with our loved one before she passed. While the experience was a very sad one, the facility and staff are truly remarkable. The facility features 12 private, very comfortable rooms. Each room is set up much like a hotel with the exception of having a hospital bed and basic medical needs such as oxygen. Each room had a huge window to let in light and bird feeder just outside to entertain patients and family members alike. Aside from the private rooms there were several comfortable sitting areas with couches, TVs, games and gas fireplaces. The cafeteria offered meals to patients and guests three times per day. Additionally there was a small kitchen area available if you wished to prepare some food yourself. Coffee, tea and hot chocolate were always available as were small snack items such as muffins, brownies or toast in the morning. The facility even offered a computer room and free wifi if there was a need to get online. There are no visiting hours here. You can spend all day and all night with your loved one. No limits on the number of guests. We were even offered cots since we were spending nights at the facility. The grounds around the facility were park-like, beautiful and well maintained. There were two sunrooms, one at the end of each wing, if you wanted to enjoy the outdoors without going outside. The outdoor area featured several sitting areas as well as a short walking path and a playground for kids. The staff here is simply wonderful. Everyone is a volunteer with the exception of the nurses. The nurses provided the most caring and dignified care to someone nearing the end of life. I especially have to call out Liz and Dora who not only took care of our loved one, but also provided compassion and true caring to the family as well. I just don't have the words to express my true appreciation and gratitude for making a difficult situation as comfortable as possible.

I have nothing but the best to say about Hospice of North Central Ohio. When my father's doctor…read moreinformed me dad had a few weeks left, at most, I decided I wanted to have him made as comfortable as possible and called in Hospice. He was at the Good Shepherd nursing home and Hospice took care of him and his case, completely, while he was there. They were very caring and very responsive to any questions or concerns we had. Every question was treated as an important one. When you're dealing with a situation like this, you really want to be treated with some level of respect and understanding. Navigating everything surrounding a loved one who is near end-of-life is difficult at best, confusing at worst, and having experts there to help you get through it all is worth its weight in gold. Right up to my father's passing at Good Shepherd, Hospice was there providing us all of their care, support, and help as well as keeping dad comfortable as possible. Special thanks to P.J., the Hospice nurse who most closely interacted with us on dad's case. If you find yourself in a situation where a loved one is at end-of-life, or at least near it, you won't find any finer group of people than Hospice of North Central Ohio. Many thanks for their services and support and I would recommend them to anyone.

My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Amazing place to work! Patient centered care and wonderful employers! They truly care about their…read morepatience and continue to provide the best care to them!

After two referrals from a doctor's office and six messages left with them, still no return phone…read morecall! We currently use them for some therapy. Our doctors office sent two referrals regarding palliative care. My wife left three messages to get information and scheduled and I also left three messages to get scheduled. After weeks, we finally contacted the doctors office to let them know, we had to find someone else because patriot will not call us back. The doctors office contacted them again and they were informed they no longer offer for palliative care. Why couldn't they take one minute to return our phone call to let us know? They are working with vulnerable people who need help and they don't have the courtesy to call back.

I had a knee replaced and after 2 weeks of in home therapy with Patriot I was back to 100% knee…read moremovement. Now I just have to do outpatient therapy to strengthen my knee with physical equipment. Their team of nurses & therapists are very professional, encouraging, conscientious, compassionate, and always on time. They were also very flexible about my time schedule, as mornings were next to impossible for me. They would call to check up on me and make sure that I was doing okay, as well as having a 24 hour phone access if I ever had any problems. I can't say enough about Randy Williams, who was my therapist the entire time. Not having a different therapist each visit made a huge difference. He was so encouraging and patient while pushing me to improve and reach my goal, but also making sure that I wasn't in pain while doing so. He never left my home until I had an ice pack on my knee to reduce swelling. I was sad to see him leave when his job was done. Thank you Patriot for making a very daunting time in my life bearable. I wish I could give you more than 5*, your team deserves it.