Fui a la tienda de Bath & Body Works el 21 de febrero a las 5:50 p. m. para devolver un perfume. La…read moreempleada que me atendió (una chica de pelo rizo con una diadema de Easter y sin nombre visible en el delantal, empleada #3907405) me informó que las devoluciones eran solo hasta 30 días, cuando la política oficial establece un periodo de 90 días. Además, sin consultarme primero, procesó la devolución como una gift card en lugar de devolverme el dinero al método de pago original. Esto nunca fue autorizado ni discutido conmigo antes de completar la transacción. También intenté devolver una crema completamente nueva y la empleada insistió en que estaba usada, cuando no era cierto. Inicialmente se negó a procesar esa devolución, lo cual creó una situación incómoda, ya que yo sabía que el producto no había sido utilizado. Afortunadamente, la gerente intervino y pudo resolver la situación correctamente, devolviéndome el dinero de la gift card y manejando el asunto de manera mucho más profesional. La experiencia fue frustrante y desagradable. Recomiendo que el personal reciba mejor capacitación sobre las políticas oficiales de devolución y que siempre consulten con el cliente antes de procesar una transacción diferente a lo solicitado.

From the owner: For over 20 years, we've created the scents that make you smile. Whether you're shopping for…read morefragrant body lotion, shower gel, or the world's best 3-wick candle, we have hundreds of quality products perfect for treating yourself or someone else. Our store associates are ready to help you put together the perfect gift or find the perfect scent for you or your home.

BFF has been shopping here for years when he comes to visit his family. We didn't come here during…read moremy first trip to PR and made sure to include it in this 2nd trip. Came during the week on a Tues and it was not too crowded, which was a welcome treat as I do not like shopping malls at all (nor shopping in general). I really enjoyed this mall, though, as it has a bit of everything including some non USA stores. Mall doesn't look like much from the outside and you cannot tell (at least from our entrance) that it looks like a mall until you get outside. Very clean, upscale, and has something for everyone.

If you ever find yourself scrambling for a last-minute grab, Plaza Las Américas in San Juan is the…read morekind of place that saves the day without wasting it. Opened back in 1968, it's grown into the largest shopping mall in the Caribbean and one of the biggest in Latin America, with three levels packed full of shops, big-name stores, and plenty of solid food options to keep you fueled while you weave through it all. It's clean, easy to navigate, and perfectly placed so instead of running all over town, you knock everything out in one go and get back to the good stuff.

Book your appointment now! By far one of my most memorable and favorite hands-on activity. My…read morefriends and I had booked a group session months in advance. Upon arrival we were immediately greeted, seated, and offered drinks. It felt instantly magical! The interior was beautifully lit with chandeliers, lots of florals, staircase, and even a backdrop with a ring light for photos. They had plenty of cushioned chairs and couches, both comfortable and aesthetic. We ended up taking a couple photos while we waited for the rest of our party to arrive. We had a private area reserved for us, away from other guests which made the experience more intimate and intentional. Fran was the one to help us, she is extraordinary!! She quickly made us feel welcomed, excited, and cared for. Her ability to make conversation and still inform us about the process and ensuring individual satisfaction is exceptional. In total we each paid $60 for the experience and the 1.0 fluid ounce bottle of our curated scent, our party of four took over 2 hours. Usually, the process is much quicker but we had such great conversation and took our sweet time adding and changing proportions of each scent. You also get to further personalize your fragrance bottle by naming it, labeling the bottle, and choosing your own color lid. They then give you your bottle in a box, wrapped in tissue paper, and a cute bag. It made it feel like a luxury item, obsessed with the consideration around this company's concept!! To this day, whenever I wear my perfume I always get so many compliments!! I love that it's exactly what I love in perfumes, the musk, sweet citrus, and a balanced creamy smell. I've used it consistently for months and still have half my bottle. The best part is that they build you a profile so if you run out, you can reorder the scent online. Fun experience, practical, and the longevity of the perfume is great. Would highly recommend.

This is probably one of the most unique things I've done on the island. I love things that are…read morecustom and otherwise bespoke, and this kind of activity was made exactly for someone like me. The shop is tucked away on a little side street in Old San Juan: Easy to walk past, were it not for the signage on the street. However, when you walk inside there's a bright and beautiful studio full of fabulous scents and lots of personality. There are beverages offered for an additional cost including water, mimosas, and champagne by the glass or bottle. Wendy was our Custom Fragrance Concierge for the morning and she was absolutely wonderful. She was knowledgeable and friendly, and she was incredibly patient as we got our scents just right. She offered me some really great recommendations to help me balance and finish my fragrance. There were a few others in our group and she managed to somehow give each of us personalized attention, as we were all at different points in our individual fragrance-making process. In addition to that, she did a great job simultaneously managing a rather indignant group of women who came in during our session (without a reservation) demanding to be served immediately. Even though all of the staff were leading sessions at the time, she still managed to get them settled and started... All while still tending to us and not so much as breaking a sweat. I don't know how she did it all, but it was amazing! After one last sniff test to verify that my fragrance was exactly as I wanted, my custom scent was blended and bottled right in front of me. I was offered a few choices of color for the top of the bottle, and even gave it a name. After boxing and bagging my fragrance, Wendy made sure I registered my custom scent blend so that I can reorder whenever I wish. After doing a few boomerangs for IG at Wendy's request, it was time to say goodbye. This was such a fun and unique activity and I had such a great time here. And of course, I absolutely LOVE my fragrance... A customized, personalized souvenir from my time on the Isla de Encanta.