A Let Down. I was so excited to find this decor shop in…read moredowntown Kingston, as I prefer to shop locally instead of at big box stores. I found a great faux fiddle leaf tree and tried it out in the space I was looking to fill in my bedroom. After trying it here and several other locations I decided I wanted to return it. I called several times last week to try and make sure I would be able to return it, as this tree is about 6' tall and is very difficult to transport. I finally left a voicemail on their machine on Sunday. They got back to me on Monday saying I would need the receipt and in 15 days of purchasing. At the time I couldn't find the receipt, but went searching and found it. My boyfriend took the first part of the morning off work to help me transport it, as we both work until 6:00pm (when the store closes). When I brought it in the sale person said we also needed an additional receipt that had some 25 digit code on it. She showed us an example of one at the cash, which was stapled to the credit receipt. My receipt had no staple marks in it, and we inquired as to why mine may have not been stapled as well- also why I was not told about this particular receipt I needed. Mine says "Amanda's House of Elegance" on it and shows the price of the item. I don't think it was fair to turn us away. I must say, I was extremely disappointed in the service. This item was almost $300.00. I am clearly a potential customer that is willing to buy high end items. I would have expected better service and more willingness from the staff to satisfy the customer. Though I prefer to shop locally, I will not be returning to this store. I can't see how this business could ever compete with stores like Homesense (which has a 30 day return policy) or Pier 1 (which has a 45 day return policy) with no hassle and additionally has much more competitive pricing.

A very well organized and very clean store and in a great location DOWNTOWN Kingston! Amanda's…read moreHouse of Elegance is packed full of amazing décor........and ohhhh those pillows!! We were extremely impressed with the quality of the merchandise and how elegantly it's displayed. Simply put "A great store to purchase that special gift for that special room in your home" great for wedding gifts and Christmas shopping too!! #ShopDownTownKingston Beca & Gary Evans

Kingston is an underrated town when it comes to tourism. The 340+ year-old town is the epicenter…read morefor tours of the Thousand Islands, has the famed Fort Henry, is the hometown of Canada's first Prime Minister (John A. Macdonald), and has some of Canada's best fresh-water sailing. Luckily for the town, it has a gift shop like Waterfront to ensure one doesn't forget about this great place. First of all, we were sucked in by happenstance ... or very clever marketing ... as we had to go in the get our tickets for the Thousand Island Discovery Cruise inside the gift shop. That being said: Once you go in, there is an abundance of cool, high-quality stuff. I would hazard a guess that Waterfront has the city's best collection of Kingston-based apparel ... I draw this conclusion because since it has a deeper collection of gift-shop wares than the Kingston Visitor Info Centre (reviewed here: https://www.yelp.com/biz/kingston-visitor-information-centre-kingston). Hoodies, t-shirts, glasses, mugs, hats, boxer shorts, and the rest. You'll also find plenty of nautically themed stuff from shirts to lighthouses to books to model sailboats. To call it a "gift shop" would be an insult as they have so much fancy stuff: Scrubs, soaps, candles, watches, purses, wallets, jewelry, scarves, frou-frou gift baskets, high-end greeting cards (including some that are hand-drawn), and the rest. There are several high-quality brands including the sock puppets and stuffed animals of Cate & Levi; the hemp-heavy and fair-trade fashion of Ark Imports; the beauty and personal care products of Walton Wood Farm; and the vegan, eco-friendly, and cruelty-free skincare products of Kingston's own Shiva's Delight. And, oh, don't worry: PLENTY of maple. And #2: If you're into stuffed moose, I don't think you'll find a better selection in the Great White North :) So stop in ... even if you have to!

I've been here a few times. Once before I lived in Kingston and a couple of times after I moved…read morehere. If you like silly little trinkets and memorabilia, this is the store for you! It had a bunch of Canada and Kingston merchandise since it's mostly a store for tourists, but they also have really cute/silly underwear! (For example, I bought a pair of boxers that said 'bear cheeks' with pictures of bears on the back.) They also have little toys, fridge magnets, kitchen tools, stuffed animals, etc. You get the idea! The stuff is definitely a little more expensive than what you'd find at other stores, but again, this is a store for tourists (mostly), so it makes sense that it's a tad more expensive. Overall, it's just a fun place to shop if you have some time to kill!

A couple of weeks ago, I needed a dozen yellow roses. I live out of town but know Kingston well. I…read morecalled a bunch of flower shops and Pam's was the only one who had any. I picked them up the next day. They were beautiful. When I went to the store my daughter 17 year old daughter said can I go inside too. I said of course, you will love this store. My daughter takes a greenery class at their school. Walked in and said it's beautiful in here. She took a good look at all the plants. When we left, she said Mom they do a fantastic job! All their plants are very healthy, well cared for and no pests. Highly recommend. Mary-Anne H

I have relied on Pam's Flower Garden to deliver flowers for over 20 years. I have lived in Europe…read morefor the past 8 years and today Wayne took my order. We discussed varieties and colour combinations and I know his bouquet is going to look stunning on my mum's birthday table. Thank you to the whole team for your friendly interactions over the years and for the countless beautiful, top quality flowers you have provided to members of our family who live in and around Kingston. Cheers, Deborah Le Macassar, Corbie, France

The only florets worth going to! Best flower creations! She…read moreis amazingly creative and the service and atmosphere adds to the experience! 5 stars for sure!

I was looking for a new flower shop- stumbled upon this gem- and the rest is history...I've found a…read moregreat local business that is reasonably priced and produces amazing unique arrangements. The owner keeps her 2 dogs in the shop- both add to the charm of this place. Check it out

I called late in the afternoon from Toronto and spoke to the owner who's name is Shelly. I called…read morefor a delivery to be made but due to the late call, they weren't able to do it. Shelly did everything she could to make everyone happy, including referring me to another florist to accommodate the delivery. Instead of calling her competitor, I decided to go with Loyalist Florists and Shelly. I placed my order with them and because they couldn't deliver that same day, she called the recipient to let them know that someone was thinking of her and that flowers were on the way. Shelly's customer service was phenomenal and this was all done over the phone. Kuddos to her and her flower shop. Flowers were delivered and brightened someone's day.

I live in Los Angeles California and my mom lives in Kingston Ontario Canada…read more I have been ordering flowers from here for over 15 years and there has never been a problem. Maybe that's because I don't wait until the last minute, or ask them to deliver to areas they are not permitted to deliver to, or make unobtainable requests. I just order flowers, my mom smiles, end of story. Now that my mom is transitioning to a retirement community I plan on making this a monthly order. Thank you so much, Eric Fenton

Beautiful bouquets and beautiful gifts. When I'm in need of a nice gift I always head there and I…read morecan usually find something. My husband has ordered me flowers from there on several occasions and they arrangements are beautiful and last a while.

I spent $100 plus a delivery charge Of $12 to deliver across the road. I asked for carnations…read moreInstead of roses to get more and because the person it was for liked them. I received less than 10 flowers in total. Four were carnations and I guess they didn't have white because they put in something else. The girl told me there would be lots since I wasn't doing roses. lol 10 is not a lot. A $20 bouquet from any grocery store had more flowers in it. Instead of what was in the picture on their website they sent stuff I could have pulled off any pine tree. Very disappointed for $112. I wish I grabbed a $20 bouquet from the grocery store at the same plaza. Don't waste your money here.

These people are knowledgable in this field and have been super helpful whenever i have called or…read morebeen to thier shop. highly recommended

The guy came and went in 6 minutes. 160 dollars. We needed a new washer. Asked if they offered…read morediscounts on new washers, given that we'd just paid essentially 27 dollars a MINUTE for him to show up and essentially tell us that he couldn't fix our issue....He said owner doesn't offer discounts to customers, so they lost out on a thousand dollar sale.... So, absolutely no advantage to dealing with these guys if you will need to replace your appliances... 5 stars for the service guys, NO stars for the owner, so 2.5 stars overall...The only reason I'm glad I dealt with these guys (who USED to be great) is that I now know who NOT to call in the future... Note to owner; don't lose dollars to save dimes...