I wanted to like Bastian, I really did. But my experience was far less than satisfactory, though I'm not sure if it was all their fault.
A few months ago, my car started showing symptoms of impending alternator failure. Based on positive Internet reviews, I took it to Bastian. They said they wouldn't be able to look at it until the end of the week but suggested I leave the car with them rather than chance driving it.
At week's end, they diagnosed the alternator problem and quoted $150-250 to rebuild or replace it the following week. I agreed.
Things went downhill from there. They called to say they were able to rebuild the alternator but, in putting back in the car, other parts had broken requiring further work. They worded this carefully, avoiding responsibility and claiming it was due to the car's age. I felt I had no choice but to agree to this additional work.
Over a week after I initially brought the car to them, I paid almost $800 to get my car back. It ran very rough and sounded like they'd ripped the muffler off, unacceptably loud. I was able to get this fixed at another local mechanic who found holes in the exhaust piping and patched them.
So, I suffered a very long wait for my car, their claims of additional parts spontaneously disintegrating when they reassembled my car, a final price far exceeding the original quote, and return of my car in an unacceptable driving condition.
I won't return to Bastian. read more