1. Center for Advanced Urology & Robotics: Bassem Eldaif, MD, FACS

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Melbourne, FL

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Center for Advanced Urology & Robotics: Bassem Eldaif, MD, FACS

1.0 (2 reviews)
Open • 9:00 am - 5:00 pm

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Zabinski Urology

Zabinski Urology

2.3(3 reviews)
9.2 mi

I made an appointment for my husband for possible kidney stones. The day of the appointment, they…read morecalled and said he needed bloodwork, so we had to reschedule. A few days later we received a call saying he needed an x-ray. We took care of that and arrived for our appointment only to find out the x-ray would not provide the needed information, and he needed a CatScan. An urgent CatScan was scheduled and 4 days later we still hadn't heard anything from Dr. Zambinski. My husband was in so much pain that we ended up in the ER where he was diagnosed with an aggressive form of cancer that was throughout his body. My husband passed away 11 days later and to this this I have not heard a thing from Dr. Zambinski.

Hands down the worst customer care experience. The lack of professionalism is shocking, and Joyce…read morein particular embodies everything that is wrong with this practice. Joyce is cold, rude, and dismissive, and appears completely uninterested in helping patients. Her communication is abrasive and unhelpful, and she seems incapable of performing even basic customer care responsibilities. It is genuinely baffling why someone with such little empathy or concern for others works in healthcare at all. Patients should not be made to feel like an inconvenience or a burden. Until this office addresses its staff behavior and accountability, I would strongly caution anyone considering care here.

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Center for Advanced Urology & Robotics: Bassem Eldaif, MD, FACS - urologists - Updated November 2026

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