Several years ago, we brought out damaged boat to Annie. The work that was done here was unbelievably and shockingly poor. New parts were repeatedly damaged during installation with no effort to rectify the method or damage being caused, the paint job was like nothing we have ever seen with overspray, bubbling, drip marks, cracking, and did not match. I would have never believed someone could present work that looked so poor until it happened to me. I don't know how she can maintain a business after this. I love supporting local business, but be advised, do not go here. I saw her earlier reviews and talked to her and thought I found a kind, honest, and reputable woman to work on my boat. If she was ever any of those things, she isn't anymore. read more

Hey Andy, my name is David Jayne and I'm a small business owner in Memphis. I own Madison Automotive which is a very reputable automotive shop. Anyway my family and I are avid water skiers and we had a small accident in our boat on Memorial Day. After a little research I brought it to a local business called Bass Aniies boat repair. I felt fairly comfortable with the her and her business after dropping the boat off. She said it would be no problem having the boat repaired before July 4 for the holliday weekend. We waited 9 weeks for just the estimate on the repairs which was obviously way past her promised date of completion and was aprox $9800. I felt that that was extremely high but the insurance co approved and I felt like they knew what they were doing. One week into the repairs she contacted my insurance co to find out where the insurance check was which they informed her that I had received it. She then contacted me and told me to bring her the check. I informed her that I would not be able to pay for the repairs until she had completed them which is standard practice for body shops. This created a major argument and she then demanded a $2500 deposit to continue the repairs. This was not exactly possible since the check was made out for the full amount of repairs and it was also made out to me and her business so we were un able to cash it. I explained this to her and also explained that if I paid her a deposit that when I picked up our boat she would have to pay me the deposit back due to the check being for the full amount of the repairs. This obviously made no since but she still demanded the deposit. I no longer felt comfortable with the situation so I brought a certified experienced fiberglass body man with me to her business to check out the condition of our boat. After arguing with her for sometime she finally let us inspect the boat. The repairs were sub par and she would not explain to us at what stage it was in the repair and how she was going to complete the repair. The body expert said that there was no more than $3500 worth of repairs and that she was over double charging. I asked her what we owed her at that point and that we wanted to pay for what was done and we were going to remove the boat from her property. She got was very upset but when I started taking pictures of my boat she got irate and forcefully removed us from the building at gun point. The police were called and they were unable to do anything for either party due to it being a civil matter. After waiting for over an hour for the bill she said that we owed $9500 to pick up the boat. I will be retaining an attorney tomorrow and have a letter sent by courier to her by late afternoon. read more

We also took our jet skis to Bass Annie cosmetic boat repair. We had some minor damages to the bottom of the hulls on both skis. We took them for estimate and were quoted 4500.00 dollars for all repairs. We thought it was high but she explained she would have to resurface them both to fix them properly. So we agreed and had to put down a 2500.00 dollar deposit. We asked at this time when the skis would be finished or how long it would take. She gave us a month to two months tops. Well two months went by and we never heard anything or any update or a call to come pick them up. We called about two and ahalf months gone by and she said the was just about finished and it would be about another week. Well this went back and fourth with us not knowing any new information then having to call and then getting the same response that they were almost done. Well five months later we got our skis back. We paid the rest of the balance on skis over looked them and they looked good. We took them out the next weekend on the water for the whole day. After getting them back to the house we looked under neath them and the majority of the paint was gone and we could see where they did repairs, fiberglass showing and there was an area that was taking on water. Ours skis had never taken on water til this point in time. We called Bass Annie and she came over to look and pick them up from our home. She tried to say it was a manufactuer problem with the paint and it was not bonding properly and she would take them back and fix them. Well again we asked how long it would take and she gave us a month time frame. Needless to say two months went by and we had contacted her twice during this time to hear the same old story. Well we picked them up couple days after the last time we spoke with her. We saw some flaws while we were overlooking them but nothing big but there were flaws we could see just by looking at them. We took them out the next day and again rode them all day and looked at them when we got them home. OH MY GOSH!!!!! Paint gone again but now we have a huge hole in one of our skis!!! We called again complaining of what had happened and she came over to tell us to let her take them again for the third time. She insisted we give her a third chance and that it was her right to get a third chance. We declined her that chance and we told her we wanted our money back. She said she could not do that but was willing to fix them again.We now are pursuing further action with our attorney. We have had about five estimates done on these skis ranging from oxford to collierville. All estimates have said that there is auto body filler and auto paint being used on these skis. They were suppose to apply gelco as well for a sealant and each estimate says there was none applied. During the estimates they found staples in the fiberglass which have no idea why they would be using staples. We have written to the better business burea and have hired an attorney . I definitely do not recommend this company. read more