To the brunette working Thursday 6/13/24 at 11:15am off Baptist church road.. (11730 Baptist Church Rd
Saint Louis, MO 63128)
To say I have never experienced something so irrational and with lack of empathy is an understatement.
First let me start by saying I brought in my twins, toddlers, at nap time after pulling them out of camp. They had a horrible day and I was trying to turn it around.
The lady that first helped us blonde, was kind she got the kids a few samples.. the kids were so irate and tiered and just really hard to get to make decisions. It was rough and after about 5 minutes my son said he really just wanted a cone. We were trying to figure out sprinkles and which one they each preferred. It was crazy how long it took but I channeled Jesus. And then when one had made a choice I decided to get my daughter what she wanted while my son still had a meltdown. I then told the lady I wanted a cotton candy icecream with the mixed pink sprinkle cone. And she goes very coldly "you can't have that one, that's not how it works" we went back and forth as she explained the two to the left of it had to be sold first. There was only one rainbow one, it was in the front. So again I said, this one is in front it is first. I told her "I've really had to deal with a lot with them deciding what they want, can you just work with me?" She was insanely rude to the point I just wanted my kid to have what she decided on. I reached to grab it and said I just want to buy this can we make that happen? And she then said "don't you dare reach your hands back here (it was on top of the case mind you) now I'm ringing you up for that cone and you're paying for it and I'm not serving you" I then raised my eyebrows channeled some more Jesus.. and took a deep breath: I went to the register and set it down. And then said "actually we are leaving" she said some crass comments and I said to her "you obviously don't have kids" she then yelled at me some more.. I took a deep breath and said "I forgive you"
This is the last time we will ever set foot in a Baskin- Robbin's. I hope that young lady gets some healing, I hope she had a good therapy session today with me and my kids taking out her life issues on us. And you know what happened to the cone I wanted to buy? She threw it angrily into the trash can instead of me buying it, oh yes she won for sure...we went across the plaza to cold stone and had an incredible service with a lady with 5 daughters who before I even asked for a second cup, split the ice cream for my kids.(cold stone photo receipt of happy kids)
UPDATE: the owner contacted me and explained her employee had 7 miscarriages. While I do feel bad for her, I myself have had a miscarriage, and I struggled for a year with even being around other kids.. I don't think her taking it out on me was fair. I suggest anyone with kids go to cold stone. We get weekly ice cream after soccer games and will never be back to baskin-robbins. The lack of accountability from the employee and the owner was really disappointing. I think it's really odd to give people an option.. and then not let them pick it. Why have different option cones if you can't pick the one you want? What a trivial and insane response. read more