I've been to this location a handful of times and out of that handful, at least half have been bad experiences; tonight was the icing on the cake though.
Let me start by saying both the BR website and app show the hours for this location are until 10:00 PM, daily. Not to mention, all locations show they are open until 10 PM, daily.
My family and I walked into this Baskin Robbins, just before 9:00 PM, only to be ogled by the workers as if we had just done something wrong. There was a man ahead of us who was ordering some type of ice cream to go, so I assume the workers (who seemed under age) figured we were planning on taking our ice cream to go, as well, hence the dirty looks we received whilst sampling the ice cream flavors.
We decided on our flavors, I paid for our ice cream, (which mind you was close to a $20 purchase) and that should have been the end of the story.
However, we noticed one of the workers had walked toward the front entrance and turned off some lights in one of the coolers. I immediately thought it was strange for them to turn off cooler lights when they weren't due to close for another hour, so I asked one of the workers, "Are you about to be closing?" To which I received the reply of, "We closed 6 minutes ago.", as if he was running some sort of timer.
I proceeded by saying, "Oh, really? the website says you don't close until 10 PM.", his reply, "Well, we just started closing at 9 PM." I then said, "Is it okay if we eat our ice cream here while you finish closing?" As I was asking, he walked away to the back of the store, completely ignoring my question.
We proceed to sit down and begin to eat our ice cream only to discover the $6 banana split had no banana! Neither of the workers were in front of the store for a few minutes, as they were apparently gathering their belongings to go home for the night. One of them came from the back and I mentioned my banana split had no banana. With a look of disgust, he reluctantly put on gloves and sliced the banana then handed it to me on a napkin rather than putting it in my dish. I was in the middle of trying to place my banana in my ice cream dish when at that point both workers were standing behind the counter staring at us. One of them says, "We're closing the store now, so you'll have to leave."
By this point I was beyond irritated with their attitudes and the fact that I had just paid almost $20 for ice cream for my family, yet we were being thrown out of the store that wasn't set to close for another hour!!
Maybe the store did change their policy and they were supposed to close at 9 PM, but if I had to guess, it sure seemed like the younger kids working there just wanted to go home early.
Do yourself a favor if you plan to patronize this establishment....call and make sure they're open for regular business hours before you go! Or better yet, just choose another location. read more