I've ordered many ice cream cakes from this location and they have all been delicious and look great. Tonight I sent my husband to get me a mint chocolate chip milkshake and this is what he came home with... a white, watered down milkshakes that hardly tastes like any mint is in it. They obviously put way too much milk and not very much ice cream into the milkshake. Really disappointed. I'm too tired to go back and have them remake it properly so this was a waste of $10 read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

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5 stars for BR and mainly for the staff who were very accommodating and served our nieces who are severely allergic to nuts. The staff followed protocol and completely washed the scooper before getting the ice cream. Caution to other ice cream shops especially the ones that use the stone counter top pls completely wash your equipments including the stone countertop to prevent cross contamination of nuts. Thank you BR read more

I love Baskin Robbins! This location isn't anything overly special but very dependable and exactly what you would want from a 31 flavors. I love their Cotten candy as well as their Cookie Monster. I was in last week and the lady scooping for us was very pleasant and helpful. It seems clean in here all the time. :) read more

Stopped in as I wanted ice cream. The service was cheery as usual and the hot fudge was amazing as always. The store was very clean and not too busy at the store was closing. Lightning is always bright and a very casual atmosphere read more

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I've been coming here for over 27 years. The ice cream is always delicious and I love their shakes. The shop is small but does have a few indoor tables. Service is usually very friendly. No complaint's. We appreciate all the hard working kids that have assisted us throughout the years. Plenty of parking and located in a plaza that isn't always very busy. read more

Baskin-Robbins - Sundae and Oreo cookies and cream shake - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

The 2 cutie pie ladies here were on it tonight! Made my shake quick & we're seriously so sweet!!! The shop was packed but they didn't seem overwhelmed or tired one bit. Such hard workers! I drove all the way to this location due to a flavor l0l. 21 min drive. I was pleasantly surprised walking in. It was very clean & between people the girls were cleaning. Loved the entire experience!!! Give these girlies some raises! They seriously are holding it down at the baskin! read more

Baskin-Robbin's is all around good Ice Cream. I've been to this location several times and the service is always great. The staff are always fun, polite, and helpful. Do I recommend, absolutely, yes. But why the 4 star rating. Simply put, food quality. The Ice Cream is great, as always, but for me personally, it lacks a richness that I have found in superior products elsewhere. So, while I love Baskin-Robbin's, If it's date night with my wife, and I can make it to my favorite ice cream parlor located on Charleston Blvd, before they close, I will bypass and go to my favorite place. With my ice cream I look for a very dense, rich, creamy, natural flavored product where you can litter taste the freshness... I don't quite get that with Baskin-Robbin's read more

I come here all the time but tonight might have been my last straw! The young girls were absolutely disgusting! Not washing their hands after touching their face or cleaning! It took forever for me to order as they just completely ignored me, I only got to order when the girl with the bangs took my order! I don't know what happened to the original girls but bring them back! Totally unacceptable! read more

I love this store! I'm not a big ice cream fan but if I eat it should be from this Baskin Robin's. Very clean place. The girls are super friendly . I'm so glad they have the choice of gluten free. Everything is good about this store!! read more

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The owner of this location needs to ensure that their hours are updated! I have come here several times and they are closed! Their hours on their door do not reflect the hours online. You guys are always always always closed and I actually like this location! Once I find a place that sells your ice cream in store I will definitely never come back. read more

As soon as I walked into Baskin-Robbins, I was greeted with the biggest smile and a loud "HIIIII, WELCOME IN!" It honestly made me smile right away. I got the chocolate chip ice cream and it was so good and super creamy! The girl who helped me was tall, probably around my age, and seriously so sweet. She was really patient while I looked at the flavors and just had a really friendly vibe. It's one of those small moments that makes you want to come back. Great ice cream, great service, there's literally nothing else you could ask for! read more

Baskin Robbins is always a must stop for my husband he loves his chocolate malt. Thank you to the staff read more

Baskin-Robbins - a woman working in a fast food restaurant - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

The line here is never more than three whenever I come here. The service is friendly and quick. I get the waffle bowl with mommas making cookies and strawberry cheesecake. Trust me, this convo hits the spot right before heading home after a long work day. They have flavors for everyone, try the sorbets , also delicious!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

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I have a great feeling about the future for this store! I've been going to this location for years, and previously it was owned by an older Asian woman , who did not provide the best customer service. It now has a NEW owner & my past few experiences over the last month or so have been amazing. The employees seem happy as well which provides a great environment for the customers! Looking forward to my next visit! read more

This place is an absolute scam and false advertising. They are using business tactics to false advertise.Their welcome scoop.I have never signed up for a basket.Robbins rewards app in my life.And I did so and I have came to Baskin Robbins 3 times now to try to get my welcome scoop.One of the managers has told me that I had to wait exactly One month before I get my free.Welcome scoop. I patiently waited over a month.I have came back there for a fourth time.Wasting over fifteen to twenty dollars in gas money just to be denied once again. There should be no complications.It's very simple.I waited a month.I've never signed up for a rewards app before.And still they cannot honor what they promised. They are false advertising telling people go ahead.Please sign up for the rewards app.And telling me what the offer is and then now just wasting my time completely and not honoring what they said. This is absolute shameful and illegal. You cannot promise somebody something and then not come through with it. If that is agreed upon when I sign up for the rewards app absolutely shameful. And now I've wasted almost $20 in gas money. read more

i went on july 30th to get a layered sundae, as i walked in there was one girl helping customers as the other girl was windexing the windows for the ice cream. i felt so bad for this girl who was dealing with the rush, she had to yell for her help! The one girl who was working was very welcoming and sweet, the other seemed very annoyed to be there. read more

I tried this number, +1 (702) 256-8831 , to inquire about ice cream cakes. I never get an answer. Very strange, but it's happened several times throughout this year. I end up going to the desert inn location because they answer the phone. Please have an answering machine if there will be no one answering the phones. I've gotten ice cream here in the past and all was well I suppose. Just unsure how they do business expecting no phone calls. read more

Do not come here if you need printed cakes!! The website never gives you a warning about the white colors coming out purple & the staff will think this is okay to sell that way. Now I wasn't expecting a high quality print of the picture but the face is purple and just a huge blob. When I asked them if they could fix it they said there wasn't anything they could do. Then they said if I wasn't satisfied with the product that I could get a full refund but would have to show up to a dinner party empty handed that same night. The customer service here is crap, I pretty much wasn't given any options other than I leave the cake & get money back or I take cake and pay full price for a shitty cake. read more

Baskin-Robbins - Expectation....(pic 1 of 2) - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

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UNSANITARY! Horrible customer service and unpleasant staff! The employee made a shake then washed off the countertops and without washing her hands grabed the sugarcones and ice cream, then served it to me! In addition to having the wrong order and walking away before I paid! Employees never exchanged pleasantries or took time for my order! Gross, rude, and unprofessional! UPDATE: A month later someone responded and said it was my fault for going into the store late! Great customer service! read more

Baskin-Robbins - Blaming the customer! - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

This is my very first time going into Baskin-Robbins. I went in there because basically it was my nephews birthday and she wanted ice cream cake. I got some help from Ashley. I believe was her name. I was very satisfied she recommended cookies and cream. it was a very good rectangular is nice ice cream cake. I will definitely recommend only thing I would recommend is to let the frost for about 10 more minutes before cutting into the cake. read more

12/20/2021 My past time favorite ice cream parlor, 31 Flavors Baskin Robins! I come rain or I come shine, I come in sweltering heat or in frigid cold weather, for old school freshly churned ice cream. Burt Baskin and Irv Robbins reinvented the wheel of flavors for ice cream. A pair of brothers by law, with a passion for ice cream discussed their favorite dessert with the intention of expanding taste pallets with a variety of flavors other than the mundane vanilla, chocolate, and strawberry! Their business survived the Great Depression, World War Two and has become a family icon; my gramma used to take us grandkids for some ice cream after school here, I take my children here all the time with the sole purpose of enjoying our favorite ice cream. I had a craving this night for some cappuccino blast, jamoca shake, and Banana split sunday. We were greeted and served by this adorable lil lady that answers by the name Audrey. She is a delight! Service so efficient and diligent you do not feel the wait. Thank you for your service dear girl. You are lovely! I shall return! read more

Greeted by friendly staff. It had been a while since I've stopped for ice cream and had no idea that prices were as high as they are. Almost $4 for a single scoop? It would be cheaper to buy a pint or even a gallon from the grocery store. read more

I have to update my review from 4 stars to 1. I have lived in the area for 7 years and this was normally my go to for ice cream. However, there has been a rapid decline over the past year or two. I can't sit here and support an establishment that constantly has hand hygiene problems and attitudes from hell. This has been seen on more than one location and last night was my last straw. First, you walk in and there are two younger employees in the back. Neither of them greeted the other customer or myself. In fact the female employee looked at me disgusted with no mask on and disappeared further into the back. The male employee was cutting/decorating a cake with no gloves on. Second, the male employee continued to do what he was doing without acknowledging our presence or even come out to serve us. He finally whipped around grabbed a glove and served. NO HAND WASHING. He stops my order to help at the cash register. Comes back with the SAME GLOVES ON AND NO HAND WASHING. I check out. Next customer comes in same damn thing. Hand hygiene is important and simple. It's disgusting not seeing such a simple task not followed. read more

I really wanted to walk out and leave but we decided to stay.... I probably won't go back to this location which is sad because I've been coming for years here and there. I'm assuming this would be the owner. There was an Asian lady who was very rude to two little girls who came in wanting to use a free ice cream coupon to the point my boyfriend wanted to tell her to just give them what they want and he'll pay for it. I don't understand why someone would be that rude to kids. They were no older than 10 and 12. There was also another elderly lady in there and she forgot her mask and they oddly waited for her to get to the counter to tell her her mask was missing as there was a growing line. Of course everyone let her go back to the front when she came back but again. They (I'm assuming the owner and the manager maybe.) were just kind of rude to the woman even while taking her order. They only have one set of doors open (they have two) so everyone piling in the get ice cream was blocking the door which. Not sure why one set of doors isnt used as an entrance and the other set should be the exit to keep the flow of traffic. read more

I would give this place a zero if i could. The staff is very unprofessional granted i know the staff were younger teens. They could not offer a solution to a problem that occurred at the store while i was there but instead offer to yell at me back for giving them attitude. when i was working in retail or back then i wouldn't dare speak to a customer like they did to me. You read more

The customer service here at this location was probably the best service I've received in a very long time. The employees were VERY helpful, friendly, and very speedy. My stop here today literally made my day. I HOGHLY RECO read more

It's 3.5 stars, and just because it's a tight squeeze in here for seating (you will be bumped or you will bump someone). No seating outside. No throwback old-school brown domed windows like the one on Flamingo/Eastern or Jones/DI (* we've been to five out of the nine locations). The ice cream is good and price-wise pretty reasonable (the scoops are priced better than most in the immediate area; on months with 31 days, scoops are $1.31 each). Be sure to join the e-club for coupons. Flavors like jamoca, butter pecan, chocolate, strawberry cheesecake, cookies and cream, rocky road, and mint chocolate chip (just to name a few) are regulars (Seasonal: german chocolate cake). I spotted Green Tea, which I love. There is a monthly flavor like, currently, Mom's Makin' Cookies: chocolate chip cookie, chocolate chips, & a cookie batter ribbon. Also has no sugar added options and sherbet for special-diet needs. Other items are (polar pizza, cakes, prepacked ice cream) in the case. Clean store. Several clerks. Busy little place. The first time we came here, we were kinda late in the game for a cake (it was a special occasion) and they were out of all the cakes. Tip: get here early for the special cakes. read more

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The girl working there named Claudia was so nice while giving me my ice cream she was quick to serve us too

This Baskin-Robbins is a complete ripoff. My twin daughters each got an email for a free scoop on their birthday. My daughters clearly told the Asian lady owner that they each have an email with a separate bar code. So two are free. The owner did not even want to look at the second email and charged for the second ice cream. The next day my daughter wanted more ice cream. So we went back to the same location. Big mistake. A young gentleman and two young ladies were waiting on customers. My daughter ordered two regular scoops of ice cream and paid for two regular scoops. I looked at her cup when she came out, and there was barely any ice cream in there. I went inside and asked them to weigh the cup. One kids scoop is 2 ounces and regular scoop is 2.5. So two regular should weigh at least 5 ounces. It came out to 4.2 with the bowl and plastic lid and they tried telling us that is correct . She lied because it should weigh 5 ounces at least plus some for the container. Do not go to this place. It is worth it to drive to Flamingo and 215 or Jones and Desert Inn. This location is the biggest ripoff and scam and very rude. Worst owner/manager ever. read more

I rarely get upset and write poor reviews. I usually wait a day or so to leave a comment. I was there to order a cake for a special occasion. I walked out of store due to woman manager/owner (asian lady)talking down to an employee right in front of me (young girl red hair). I nearly lost it...there is no need to speak so ugly to an employee like that. I called her out on it and her eyes got as big as a pool cues. She then turns around and tells me that's ok...I'm gonna fire her today anyways as he young girl is helping me. Obviously left the store in disgust...manager or owner hid in back as I asked to speak to her again. Just sad how people can be when operating a business. Please dont patronize this business and give the karma she needs back to her. read more

I sent my assistant to get ice cream for the team tonight. She went to get 10 quarts. Not scoops, quarts. She called me as she was there because some of the flavors we were seeking were sold out. I then got to listen to the owner and an employee treat my assistant horribly and ultimately she walked out with no ice cream. In this current business climate, with the Coronavirus and most businesses shut down or at best struggling, you'd think that our patronage would be appreciated. And to reiterate, the most shocking aspect being, we were there for 10 quarts of ice cream! Not 10 scoops, 10 QUARTS! We are very faithful to the businesses we frequent and being a business owner myself, I am always promoting other businesses. With this Baskin Robins, I will not be promoting them any longer, I will also no longer be doing business there myself, form my business and family. We are happy to drive a bit further to get better service and support those who care for and appreciate their customers. I also look forward to sharing my experience in my upcoming interviews and other media appearances as I support the reopening of Las Vegas businesses. read more

I went there yesterday, 3/15/20 with the intent of purchasing a Birthday cake. The women behind the counter told me that she can't accept a coupon that I presented, even though it was a Baskin Robbins coupon. I asked her to call her boss, which is the owner/operator of this franchise. Her name is Sung. She told me she will not accept my coupon. I took my business elsewhere and will never return. Anyone who asks, I will always tell them I think they should go elsewhere. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

Truly disappointing. Ordered a hand packed quart, only to come home and find half the bucket is empty . Half the bucket is air the amount of icecream is a joke , possibly the same as a 3 scoop icecream , obviously a predatory tactic they use to short you. This is coming from a Baskin Robbins customer of 20 years. Not to mention no masks on person serving the Icecream? Based on the other reviews left here, I think this franchise speaks for themselves that they don't care about the customer at all, as they seem to constantly have issues. Will gladly drive to any other Baskin Robbins instead of this one from here on out. This is the Carole Baskin of Baskin Robbins, do yourself a favor and go anywhere but this location. read more

I love my ice cream! The girl even went to check the freezer for any remaining blueberry muffin from last month. Five star experience! Please dont listen to the poor reviews. Bunch of sour lemons must have posted them. The counter help here has been super nice, friendly and fun. The store is clean and the ice cream is creamy. What more could you ask for? read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

I love Baskin Robbins and have been going for years since I was a little kid. I've gone to locations in both California, where I grew up, and now Las Vegas. This location is, by far, the most disappointing. The owner is always rude and provides the tiniest scoops I have ever seen. Most recently, I purchased three cups of ice cream and requested 5 extra spoons. Spoons that are plastic and worth .2 cents each, if that. Unless looks are deceiving and these plastic spoons are actually filled with gold? She admonished me for my request, mocked me for even asking, and ended up only giving me three. I couldn't believe she would begrudge me some spoons. If that isn't the height of ridiculously cheap, I don't know what is. Everyone, don't waste your time and money here. Go to the Baskin Robbins on Jones - generous scoops and good, respectful customer service. read more

Very poor customer service from the young lady. As she was washing her hands, I approached her with a smile for some assistance. She gave me a dirty stare and walked towards the back(RUDE)!!! Could not believe how disrespectful she was! I don't care if she's a teenager, that was unacceptable!!! I see why the low ratings now Won't return! read more

This location is beyond amazing, the two lovely gals who work there are so good at their job. A little asian girl and a tall light skin girl work so good together, amazing customer service and you can tell they work so hard to keep the store clean, whoever runs this store (Manager) make sure you keep these girls read more

The first thing I noticed when waking in this store, was the dirty floor. To me if you can see the dirt in the outside what's on the inside where we can't see. But of course that didn't stop me from ordering ice cream from here lol. I have for years had the love of Jamoca Almond Fudge and been having a real craving for it lately. I was going to get the Cappichino Blast but opted for a plain cone single scoop. I brought my granson for a treat. There's a special 2 scoops and a free waffle cone. He got Chocolate brownie Fudge for a real chocolate fix, and Mint chocolate chip. The young man and girl were sweet and helpful. It's too bad this review reflects on them because I feel the manager should teach their crew to clean, the employees are only as good as the higher ups in my opinion. And by the way we were the only ones there at the time. read more

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The owner of the restaurant called to let me know "he purchase this location two months ago, he's currently training all of the employees to the standards of Baskin-Robbins and all Sundaes will be made with a kid scoop and if you don't like it you can go to another Baskin Robbins "!! I advised him I have no intentions on ever returning to that location especially since he's so rude and arrogant ! read more

Don't go here the lady is rude. Poor customer service. We asked if we could use the bathroom and with no explanation she said no. I walked in with a family of 5 about to buy a lot of ice cream. But the other reason why we left was because they took forever to take our order when there was one person in front of us. read more