Walked in at 9:30pm and the worker said that the sundae bar was closed because they "ran out of all toppings" and no shakes because the blenders "have a timer and shut off at 9pm". Who in the hell would believe such a dumb excuse. The worker was completely lazy and condescending and thought she was funny when we called her out. Reading the other reviews they clearly do this often and management should step in but looks like they aren't doing anything about it. Go to any other baskin Robbin's besides this location. Any other ice cream store at that point. read more

Always a fun stop for dessert, especially when you're craving ice cream with lots of flavor options. It was pouring rain out and I wanted a scoop of ice cream. The variety is one of the best parts... there's something for everyone, whether you like classic flavors or something more adventurous. I went with the Oreo Cold-brew ice cream in a cup topped with a cone. It hit the coffee flavor I needed. The shop has a welcoming, family-friendly vibe, making it a great place to stop with kids/friends or even solo like I did today. Portions are generous, and the ice cream is rich, creamy, and consistently good. From cones and cups to sundaes and shakes, everything feels like a classic treat. Overall, Baskin-Robbins is a reliable go-to for satisfying a sweet tooth and enjoying a simple, happy dessert moment. And... service is always great!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

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The best ice cream. There are other ice cream shops but this place takes the cake. I ordered a pistachio cake for special occasion and it was so fresh and delicious read more

Who owns this place? Do you not see some of the reviews here? Let me add to it, my wife and I were shopping at Vons and wanted to get something for later so we went by right at 11am and waited a for minutes. We go through the door where the gate is half open with 4 high school students standing around doing nothing but talking to each other. I ask are you open and a girl turns and can you give us a minute. Really? How about one of you help the customer while the other 3 pretend to keep setting up! Absolutely will not go back, too many ice cream spots to deal with rude teenager's BS! read more

My wife and I have been going to this Baskin-Robbins for ten years and getting the same thing. We both get two scoop cups. We've never had any issues with quality or service until now. The last few months the peanut butter chocolate has little if any peanut butter at all. I've mentioned it to the staff to no avail. I've resorted to buying the quarts that are pre-made. Tonight I mentioned it again because it happened yet again and one guy said he would mention it to the management. I do have to mention that the staff has always been great. I guess it is just time to go somewhere else. read more

This situation began on 6-20-2025, with a request for a custom cake. The girls working behind the counter were very nice, and offered to send the reference image for a cake that I had, to the decorator directly. They did so, and the decorated replied and said that it "wouldn't be exact", but they could do it. I will attach the exact same reference image here, and what I received. When I picked up my cake on my birthday on June 28th, the girls at the counter quite literally apologized to me as they handed me my cake, because they knew how ugly it looked. It was absolutely hideous. The cake itself was green, nowhere close to the reference image. That aside, it was incredibly sloppy anyways. It was somehow very uneven, with chunks missing out of several corners, errors on the font, and overall just looked like a child had made it. Certainly not adhering to any sort of standards that I would expect from a company as large as Baskin-Robbin's. I don't like being a Karen, but I've had to contact corporate over 15 times and still have not received an appropriate resolution. When this store finally reached out to me themselves, the response was lackluster and clearly copy and pasted, no personalization or addressing the clear problem at hand. I'll attach a screenshot of that too. This whole situation is absolutely ridiculous and I hope no one patronizes this location ever again. The handling of this situation has been downright insulting. I have wasted nearly a month and a half trying to get this fixed. read more

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I ordered the custom cake in a box. The last photo where it looks beautiful is from the Lone Mountain location. I picked my order up at Skye Point. Came straight home, put it in the freezer. Had dinner, relaxed, 3 HOURS later we pull the cake out for dessert. Beg my finest pardon, what the hell is that? Presentation, terrible. Everything sticking to the top of the box. An ungodly amount of "frosting" that I did not order nor ask for. And soft/melting in the middle. I call the store the next morning, speak to a nice young lady. Kindly tell her my issue and just want a refund. I was happy to take the product back because we cannot eat that. She asked for photos and I sent them to her. Along with the one from Lone Mountain (what it should look like). She tried telling me the ice cream melted because I got marshmallow in the middle and it's a syrup that melts it. I'm sorry, what? So why did my other 3 exact orders not melt? She said the owner will call me shortly. That was at 12pm. 5pm rolls around, no call. I call the store, they tell me the owner will call me in a couple hours. I never received a call. I call this morning, they tell me the owner will call me right now. The owner TEXTS me. Claiming I put it in the refrigerator not freezer. Like I'm some kind of idiot. When I double down, it's not what I ordered and it's not something you should ever give a customer. She tells me the same girl that works at Lone Mountain, made this cake. That makes no sense. You're telling me she decided to make a beautiful cake at Lone Mountain, but then came to your store and decided to be sloppy and serve a mess? She said no. Then explain why the difference?! Then she tells me the frosting comes on every cake. I advise it's a CUSTOM CAKE. I tell YOU what I want on it. There is no indication or drop down to select that frosting. She said it's "automatically" on every order. Then why isn't it stated online? In the description, or an option as a topping? That would defeat the sole purpose of a CUSTOM cake. I simply just wanted a refund. But she told me to reach out to corporate and she will not refund me. I did that immediately. I have screenshots and call logs along with her text message for proof. This is the most unprofessional ownership I have ever come across. 10/10 would NOT recommend. Reported to corporate, next is BBB. Should have just given me a refund. Could have been that simple. read more

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In fairness we haven't eaten the cake yet. But I walked in on New Year's Eve because I just found out my daughter did want a birthday cake after all. I was directed to the 2 coolers that had ready made cakes and to my surprise there was the kind she wanted. The young guy working was very nice and gave me a taster spoon of confetti ice cream for my one year old grandson so I could pay and get out the door. The shop looked like any other Baskin Robbins. Nothing special, just a place to get a last minute ice cream cake to save you from having a mom fail on NYE! Happy New Year! read more

They gave me an itty bitty scoop, awe man. what did I do wrong :( im sorry, its just not the usual portion given read more

Baskin-Robbins - :( - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

Great service! Great ice cream shop! Clean restaurant with outdoor seating but too hot to do that! Enjoyed our Sunday ice cream treat! Thank you! read more

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Baskin robin has always been such a nostalgia for me. Always takes me back to when I was young. I went here and was so pleased that the flavors I loved as a kid still tasted the same. The staff helping me were sweet and let me try the flavors while I decided read more

Baskin-Robbins - Treat for me and treat for my dog - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

Took my family there tonight They were out of hot fudge again Vons is right around the corner go get some read more

came in half an hour before close 1/23/26... 3 girls working. I get that nobody likes to have a bunch of stuff to do before close. but to shut all shakes down because you are too lazy to clean the blender is quite disappointing. not to mention the fact that my party and the party coming in following us were all explicitly told exactly how many minutes until close and not to order shakes. got dirty looks from two members of the staff when entering and overall the place felt hostile all because i and some others wanted ice cream at 9:30pm. would recommend just going down to lone mtn/decatur location. unfortunately its in a worse area of town but you'd get a way better experience. read more

If I could give this location zero stars, I would. I'm all about hiring teenagers to do jobs because they need to learn how to work. However, for the last couple of years, the manager has hired lazy and rude teenagers to run this place. I went in there today. Not one employee was even happy to be there. They were rolling their eyes, huffing and puffing, Throwing things into water. It's your job you signed up for this. Don't get mad. Then today like many times before I've come in and they're "out" of several popular flavors in both coolers. When I pointed out the new tub was underneath the empty tub they said "we aren't allowed to open and use it" . Im sorry but what? That's poor management. You have 3 hours til closing and people are leaving empty handed because you're "out" of product that's clearly right there. Your employees are a reflection of management. Be better. read more

I don't have any complaints about this place! I wonder why it has such a low review. We went, they got us ice cream, and they were pretty fast. Super polite and the ice cream was fine. There was also places to sit and the place was clean. It wasn't an amazing ice cream place, but it was fine for a baskin robins chain! So we will go back. The only reason I gave it 4 stars though is because the prices are sort of high for what you get. I never knew baskin robbins was so expensive because I always only went for my bday ice cream, which was free!!! But finally got something w/o a coupon and I thought it was a little expensive. read more

Baskin-Robbins - German chocolate birthday sundae - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

I ordered a bday cake and cookie cake. They only had the cake ready and when my husband went to the end of the counter to hear the girl the owner told one of the girls over the phone to tell him he needs to back up ! So rude. Long story short we went the next day to get the cookie and they found the receipt. No apology! $62 for two cakes. One maybe 3" x 6" and a cookie about the size of a personal pan pizza. Talk about a waste of $62. Will never go back!! And the cookie cake was done incorrectly!! read more

I wish I could give them a -5. I showed up at 9:38 PM. They close at 10 I ordered a brownie sundae. They said they're Sunday bar is closed. I said you're open till 10. Right? yeah sorry we close that early. I said then why did it allow me to order it online? Does your manager approve of this? They say: "Oh well that's not our fault." Then they proceeded to close down the store completely ignoring me acting like I'm invisible. I'm trying to get the attention of one of the employees to place a new order with what they have available. She looked at me like I was bothering her and gave me a dirty look. This store sucks. Worst customer service ever. Don't do any online orders past 9 o'clock, because odds are they'll be closing shop early and your items won't be available. I understand they're trying to get out of there at a decent hour. But when I am at an establishment during hours of operation, I expect all items to be available unless otherwise advertised. The the worst part about this whole situation, Was these teenagers completely ignored me while I was there didn't offer any substitutions. And they rolled their eyes at me and acted like I was in their way and bothering them. I will never go back there. read more

After dinner the family & I stopped in for a refreshing desert. Wow! Did we arrive at the right time. As the six of us walked in, we were the only customers & one employee behind the counter was very helpful. But, more & more customers kept coming in. Within minutes there were 12 people standing in line. The poor gal behind the counter just kept working away, smiling & pleasantly answering questions. Even more folks walked in & another employee from the back of the store came to help out. The ice cream was delicious & kudos to the staff. They deserve the five star review. read more

Order ice cream and got anything but. Oreo sundae had no oreos and nothing like the pictured menu item. They just lost a returning customer. Sad how companies let this type of behavior happen and have no compliance or quality checks. Hope the franchise owne sees this. read more

Baskin-Robbins - Alledlged oreo sundae.. - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

I love it here! Old school but new school. Place has been around for a long time and it never gets old. They have so many different flavors and if you want to try something new, you still won't be disappointed. I get all our birthday cakes from Baskin-Robbins. Unfortunately, they are not giving samples right now because of Covid. Which is ok and understandable. read more

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The flavor was good (peanut butter chocolate) but the texture was like chocolate milk . My husband doesn't like to complain. He just won't go back. Myself, on the other hand, would have stayed until they got it right. $8 for a small shake. Had to ask for a larger cup because they overfilled it and it was leaking all over the place. Used about 20 napkins cleaning up the mess and my husband is currently looking for somewhere to wash his hands. Disappointed. Glad I bought a Starbucks before he walked in cuz I almost was going to waste more money here. read more

Baskin-Robbins - Chocolate Malt? or Chocolate Milk ? You can be the judge . - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

When I came here previously, I figured it was a fluke that the service was bad with one person working by themselves and the line out the door. At that time, several of the ice cream flavors were at the bottom of the container growing ice fur and discoloration. Well...I came back today to give the establishment another try. More containers had barely any ice cream. One particular flavor, lemon custard, has been almost empty for weeks. Yet, today, I noticed several containers of ice cream on the counter to unthaw. I witnessed the person that said she was the lead and charge taking out the discolored and ice crystal Ice cream and placing it on top of the new container of ice cream being placed in the freezer for sale. I can NOT and will NOT recommend this location. There definitely needs to be quite a few changes made. Providing 1 Star is overly generous in my opinion. read more

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So just an update, still nobody was the corporate office has called me back ! Just unbelievable that they don't care about their customers !! read more

Very dated. Great concepts and new items but terribly executed. Service/experience is horrible due to the young kids which we assume are poorly trained. Pizza pie for $23.99 was a complete mess and waste of money Just Oreo dough with barely ice cream. read more

The workers on Tuesday were very nice and helpful! Especially Presley, she helped us try her recommended flavors which was also very helpful in deciding what we wanted to get. :) read more

Do not come to this store the employees are rude and lazy, would not cut a banana for order or for fill a pre order

Went to get brownie sundae on Sunday afternoon. Fudge wasn't hot and only dribbled it on the brownie, not down the sides on on top of the ice cream. The ice cream had ice crystals on it (gross - and 1 of the flavors was orea cookie, so it wasn't like it was old ice-cream flavor no one would eat - ?). The whip cream was not cold and when the person put it on the ice cream, just came out all creamy like salad dressing. $7.50 - so disappointing since it had been years since i had an ice cream treat. Never again. Better to make it yourself. read more

Some of the stores they have charge too much when I added almond nuts ... they charge per scoop but when u ask them to put it on the side, they only charge u 1 time ... the branch in Jones & Dessert Inn ... they are rude when u try to ask them about it ... especially the manager are just like their employees .... RUDE .... read more

There was a female worker with piercings who was taking the trash out arguing with a male employee in front of customers. Made things super uncomfortable. She came back in just huffing and puffing and verbally said out loud "I can't wait to just get out of here!" Not to mention she was replacing buckets of ice cream and digging her fingers into the ice cream. Super bad attitude. The male employee with the Yankees hat was nice felt kind of bad for him. read more

just walked in 25 minutes before closing for a double scoop, the girl with brown hair & airpods was CLEARLY pissed off lmao. never said hi, and when i left i said thank you so much, and there was complete silence. whoever that bitch is needs to learn some manners. when we were getting in the car we saw her in the lobby area, waving the broom above her head.... unsanitary lmao. read more

This is our second visit within a month. Very good ice cream, very friendly and helpful staff. Will definitely be returning.

False advertising. They handed us coupons last time at this location then refused to honor them. Only terrible business owners would put their employees in this horrible position of having to reject customers with valid coupons handed out by this location that even have their specific address on the back. Shameful. read more

Baskin-Robbins - This location - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

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would give negative review if I could. screwed up my order and claimed they couldn't remake since they ran out of vanilla. asked for refund, said owner would have to do that from home. asked for something in writing with about to be refunded along with employee name and owners name. refused I said I'm not leaving without support for the refund. coworker came running out telling was a f'...in loser and gave me both fingers. coukd not believe it read more

What better way to end your weekend than to fill your sweet tooth with som delicious ice cream. Lucky for us, Baskin Robbins happened to be conveniently open a little later in the evening. Located in Centennial Hills right off of Sky Point and N Buffalo Drive. Situated in the corner of Centennial Crossroads Plaza. There's just enough parking in the corner of the plaza so you don't have to worry about struggling. We must've followed the crowd as we walked in because they were pretty busy that evening. We were quickly greeted with a warm welcome so off the bat we felt valued. As I observed the staff and their interaction with other patrons, who were all wearing masks, I could tell that they actually enjoyed being there. The ice cream shop is very well maintained and clean as well. They don't allow you to sit in the ice cream parlor due to the Covid19 guidelines/restrictions but that wasn't an issue for anyone. When it was our turn we were served by Isabella. She was so sweet and helpful. I think she could sense our indecisiveness so she gladly made some recommendations and we took her up on that. We were able to effortlessly redeem our T-Mobile Tuesday offers. Despite the business she did not make us feel rushed so I really appreciated that. Now the ice cream. What can I say? I've always been a Baskin Robbins fan since I was younger. Thanks to this visit...I'm still a fan. The ice cream is so creamy and delicious and they offer a variety of awesome flavors. Also, it's very decently priced so it's well worth the tiny splurge. Here's a quick breakdown... Pros: -Convenient location -Parking is not a headache to find -Excellent customer service (Shoutout to Isabella) -Decent Price -Convenient Hours -Yummy ice cream -Clean and well maintained in the shop Cons: -none on my list Overall, 5 out 5 stars based on our visit and experience. We will definitely be returning! read more

Baskin-Robbins - Spoon Door Handle - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

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Came to baskin Robin for the 1.70 scoop tradition with my kids and they had hand written signs everywhere saying due to covid they would not be doing the 1.70 scoop. Not sure if it was a franchise choice or a corporate choice. I found it quite upsetting that they had not posted the cancellation prior to the date. Allowing customers to be deceived the day of the promotion. Let me add that they only run this promotion on the 31st of the month which means 6 times per year. read more

Baskin-Robbins - a scoop of ice cream - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

Good service. Good ice cream but was disappointed to walk in at 9 when they close at 10 and they had closed their sundae bar, hot fudge was already cold. read more

We come here pretty often and always have a good experience. It seems to be mostly run by younger adults/teens but let me tell you, they are the friendly, efficient, and they work so hard! It's nice to see the younger generation taking their jobs seriously. On top of that our shakes are always perfect and the shop is very clean. read more

The worker that served me, Kendra, was extremely nice and welcoming. She allowed me to try as many flavors as I want and had a positive attitude read more

I had a call from a family member on my way home from work and had asked for some ice cream! I decided to check out Baskin-Robbins on my way home. I haven't had Baskin-Robbins in a long time and haven't been to this location before. It's really easy to get to. If you're local in NW Vegas, you can get to this location off of the 95/Buffalo exit, or 215/Buffalo. It's in the Target/Vons Plaza. It's kind of located in it's own private area next to edible arrangements and a few other businesses. There is plenty of parking. Upon going into the Ice Cream store, there is spacious seating outside with multiple tables. The trash cans were clean. Walking into the store, everything was so clean! I haven't seen a Ice cream place so spotless. All of the cakes were stocked up. All of the decor inside was clean. There was a variety of Ice-Cream selections at this location. You had your classic flavors such as Vanilla, Chocolate, Strawberry, and then their own mix flavors. They had a few special ones that were Halloween themed. There were warm deserts like brownie/cookie mixes, and even banana splits that Baskin Robbins offered. There was milkshakes you could get there too. The also offered to make special cakes and even had something "new out" that was like a "ice cream pie" type of cake. The cashier was super nice! He offered to let me try out any flavor, which I opted not to. He had gone of the menu and different flavor types. I decided to go with one order of 2 scoops of chocolate, and one order of 2 scoops of their medal ribbon (chocolate, vanilla with a caramel swirl). He made the order swiftly. The price was roughly $10.00 for 4 scoops of ice cream. He gave me a sweet punch card, with 4 wholes for each scoop. After 10 in the punch card you get a free ice cream(equal to the punch-card offering). The receipt also had $2.00 off your next $10.00 purchase within a specified date range, and if you fill out the survey you get $1.00 off. Compared to a few other competitors like Cold Stone Creamery in the area, that's a pretty awesome deal if you read the fine print. I would come back here again. If you're in the NW area of Vegas and craving for Ice Cream, you should check out this place! read more

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Ordered a unicorn cake and this is what they gave me. Whoever felt like this was good enough for someone to purchase and take home should be ashamed of themselves. I had someone pick the cake up for me so I wasn't able to say anything upon pick up. If I had I would've never accepted this. read more

Baskin-Robbins - What I ordered. - Ice Cream & Frozen Yogurt Near Me - Las Vegas, Nevada

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