People complain, non stop, about the NHS and the treatment received. I for one can never…read morecomplain. I have had nothing but fantastic service from this hospital. Staff are friendly and brilliant working very hard. The hospital building has been renovated to a reasonable standard. All I can say is, stop moaning and be grateful.

Really bad experience at Queen's hospital, from entrance until I've left…read more I've had an awful abdominal pain which was going all the way to my back, I couldn't stay straight on my feet for too long and neither on chair. I've arrived there at 15:18 and after 15-20 min one of the nurse took my blood pressure and my temperature, after that I have waited for 6 hours to be assessed so I'll know which department should I go. I understand that there was cases urgent that had priority but still it's not acceptable to wait that long. After 6 hours I was sent to emergency major b, yellow area. I have arrived there helped by my daughter, I've check in at the reception, waited for another half of hour to be assessed again and to do the blood tests. I finished all this around 11pm. After that they've told me to wait in the other area from major b at a&e to be called by someone whenever my results were ready. I have waited until 3am in the morning to be taken by someone. The doctor that came, the only person who actually cared for his patients helped me. He gave me a strong antibiotic and he booked me in for a ct scan at 9 am. The pain wasn't as much at that moment as it was when I've arrived but it was still there, I could walk a bit better after the antibiotics. He prescribed me some medicine but he specified and insisted not to take them until the doctor from next shift reads my results. I've left the hospital at 6am. At 9am I came for the scan, the lady from reception didn't even know where to send me and move me from there to there. After the scan I've been told that I'll wait 2 to 3 hours for the result. I have waited until 4 pm, so another 7 hours spent over there for nothing. I decided to ask a nurse around 3pm, she moved me from one side to another, she didn't know, she told me that there's no doctor to read my scan results and told me that was going to find someone. At 4 pm a lady doctor came and took me inside and asked me what is my problem with my file in her hands. I started to explain her again what was wrong and that I did the scan. She DID NOT read my scan results, she DID NOT told me if it was ready or not she was really uncaring, and at the end told me to take the prescription that the previous doctor gave me, she DID NOT even looked at that prescription. I've left the hospital with pain, without a proper answer of what I have and totally disappointed and really tired of this uncaring staff. I had to go back at home to check what is wrong with me on my money, even though I pay taxes and work and have a life here, because In here I didn't get a proper treatment I was really neglected.

I had some friends who used to say "If you go to Queen's Hospital, don't stay overnight cause you…read morewon't ever leave if you do!" Well it's not THAT bad. Saying that, if you live in the catchment area for this ambulance service there's really nothing you can do about where you're going. There have been a lot of bad stories over the years in the press about Queen's not being what it should be. People going in and being in their beds in their own excrement and the standards just not being up to much. Well I'm fortunate to not have gone in as a patient for a few years (I went there back in 2012 because I broke my hand.), but had to visit my Dad in November because he had a stroke. Fortunately his speech wasn't slurred and he had no physical aliments, he did (and still does) suffer from aphasia as a result, this basically means he lost the ability to read, watch TV, listen to music, understand time and mixes some of his words up so it sounds like he's talking nonsense. Good points: Not many I'm afraid. The hospital is very new looking. It has facilities for people who are visiting their friends and relatives; Costa and a few places to eat. The receptionist and nursing staff were polite and helpful. The aftercare was very good; the hospital arranged various nurses and behaviour therapist for him very quickly. Bad points: I visited a few times and didn't leave with good impressions of the place really. Firstly it smells like horrible and rotting food, puke, pee and crap; there's really no delicate way to put it! I'm assuming the staff can't really smell it, but it is prominent. Personally I think they should go back to the days of disinfecting everything, and stop underpaying the cleaning staff, surely hygiene should come first? The place is a warren, and it's very easy to get lost, which I did the first time I visited. The ward I needed to go to wasn't plainly marked. Although staff were helpful towards me, their attitude was completely different to the patient. One catering staff assistant asking dad a question but then completely ignoring his reply. My dad has a limited diet that he eats and he hated the food, he said it tasted "diabolical", he ended up eating very little of the hospital food and was "told off" for not eating it. Honestly it smelt inedible to me too. Fortunately they didn't seem to care that we brought food in that my Dad could eat. (Is this a good point or a bad point?) In my Dad's ward there were lots of old, infirm, and senile patients, at least two of whom constantly shouted during the night and day. So he had no sleep some days because of all the noise being made. The Doctors wouldn't or couldn't tell us exactly what my dad's diagnosis was, what treatment they were going to take and when he would get certain tests and would be allowed to leave. My mum and her friend had to find a doctor/specialist and grill them intensely to get the information we needed from them. Because of cuts with staff and funding, and the running of hospital like businesses rather than places to save people's lives. We're forced to make do with what we have. To put up with substandard hygiene. Doctors and nurses working long hours for little pay. It's basically what you get. So if you're in the Essex/Havering area and you call an ambulance or have to go to hospital for physiotherapy, or surgery you'll definitely end up at Queen's. Not good, but it'll save your life.

There was one wild weekend with a bunch of drugs, needles and blacking out for three hours, which I…read morehave still no idea what happened. I even have junkie needle marks up my arm. Ok. I lied. I had my appendix removed and hospital isn't fun because getting blood out of my veins is pretty fucking difficult. But my first story sounds so much cooler. But I'm much better now! So, don't know how to write a review for a hospital, especially not that I visited- more admitted. I mean, can't give it 5 stars because I didn't really like it that much nor am i a four star fan. But the staff were lovely and I was ALWAYS suitably dosed up against the pain, morphine, paracetemol, codeine and ibruprofen, they have it all. (I'd be super worried if they didn't have it all) I was admitted for appendectomy through A&E which gave quite an accurate estimate of wait time, like 3 hours, and within 3 hours, they had made the decision to admit me into a ward for appendix surgery the next day. can't really comment on the surgery, was out of it - which means the anaesthetic works. (another plus point- you know you're getting the good gas...) Visiting hours are pretty much not enforced upon which cuz my mother could pop by anytime and my friends overstayed the visiting hours and they still weren't kicked out, which makes for a pretty relaxed atmosphere. Also they don't have a go at you for bringing nandos in because they don't blame you for skipping their food. (although the food lady was nice- always tried to make it presentable!) Also, checking in on yelp to a hospital makes so much easier to explain and start conversations with friends who you should tell but don't really know how to say 'sooo im in hospital but I'm okay....'

A totally fantastic hospital department. I arrived early for an ICD implant and was greeted, shown…read moreto my bed by a very friendly member of the nursing staff. Made to feel comfortable until it was my turn to 'go under the knife'. Everything was explained to me in terms that most would understand before the procedure was carried out. During the procedure, under local anaesthetic, all was described as the surgeon carried out his skills. Wheeled out into the ward for recovery with a welcoming cup of coffee, toast and a yoghurt (I hate yoghurt but ate it LOL). Allowed to relax but with checks every fifteen minutes. Later a sandwich, coffee and banana. Great staff. Finally, released in the late afternoon feeling great. Loads of people knock our NHS. Hope they don't to my face because I think we are so lucky. Thanks to all the staff in this department.

It's the Spire Roding now, but fundamentally the same place…read more So, what do you want from a hospital? A clean, well run building with staff that listen and help. This is my local private hospital and unfortunately I've visited this a few too many times over recent years, for myself and others close to me. On no occasion have I ever been able to fault them for anything (other than maybe being 1/2 hour late with a meal). Food is good, everything seems to work. I didn't think much about it until I had to visit another hospital - supposedly the same qquality - but it couldn't have been more different. Made me appreciate the solid quality of this place.