I have lived at Basham Rentals for less than 3 months, so far I have had water come through my ceiling twice and soak my personal property. Once was for an unknown reason, once because the maintenance came to work on A/C unit and when it was dethawing, it flooded my room in basement through an air duct. So far nothing has really been fixed. They just repair the drywall/ceiling and wait for it to happen again rather than fixing the duct work problem that allows water into the ducts instead of through the drain. Only positive about the maintenance crew is that they respond fast but mainly don't fix anything just turn it on and back off or band aid problems. In addition I have heard from many others that their security deposits have been decreased because of cleaning costs that Basham assigned after completion of a lease, if this affects you, try to fight them on it, in Indiana per Indiana Code 31-32-3-13- "Security Deposits". A security deposit can not be used for repairs that occur from normal wear and tear, there is a list of what a security deposit can only be used for and cleaning(especially a yearly carpet fee) is not in the permitted uses. I hope this information is useful to those who deserve to get more of your security deposit back. P.S. It also states in IC: 32-31-3-17 that neither the tenant nor the landlord can waive their adherence to the laws governing Security Deposits so a clause in a lease saying you agree to cleaning being a security deposit useable fee is voided read more

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DO NOT RENT HERE!!! This place is a joke. They took $450 of my daughter's security deposit for the following: 1) $160 for cleaning. Her mother and grandmother spent 2 hours cleaning the apartment before they left. It was cleaner than when they moved in. 2) $105 for carpet cleaning. When the girls moved in the carpet looked like the Octagon mat after a UFC event. It was ridiculous. And they have the gaul to charge them for that. 3) $100 for above normal paint wear and tear.....Really? 4) Another $80 for things that were apparently left? They listed them. One of the items listed was the roll of toilet paper left on the spinner thing. These people should be ashamed of themselves...... read more

When we moved in last year, the apartment was filthy (had to be mopped multiple times before it was clean enough to walk barefoot) and our air conditioner and dryer did not work. Took them over a month to get us a working dryer. The air conditioner stopped working at least twice a month and they blamed us for it. Our garbage disposal and dishwasher flooded many times, again blamed for "using too often". The tile in the laundry room was broken off and we could see the floor underneath when moving in. From that we assumed leaving the apartment clean and empty would give us the majority of our security deposit back. We were wrong as we were charged for painting, leaving the apartment excessively dirty, and not turning in our key(which we did). Lucky for them they give us any paperwork when moving out so there is nothing we can do. I can understand not getting your full deposit back, but that place is already an outdated piece of work that we left better than we found it. read more

Absolutely atrocious management that will try their hardest to screw you over on your security deposit. One example was charging us a TON for not dusting ceiling fan blades, something I distinctly remember doing the very day I moved out. Since they wait 6 weeks to return your deposit, we've all been long gone for a while now, so it's a bit tough to dispute all of the fake damage claims. The apartments themselves aren't terrible, but you're definitely getting what you're paying for...kind of crummy. They're nothing compared to the hub or Rise. Overall, please try to avoid unless you're willing to forfeit your security deposit no matter how well you clean. read more

I have been nothing but pleased with Basham Rentals. I have lived with them for 2 years now and wanted to re-new for a third year. Unfortunately, I was out of the country studying abroad and when I got back....EVERYTHING WAS LEASED! Come November all of their apartments had already been leased for 2019-2020 school year. None of the other apartment complexes are even remotely close to being full and they have NONE LEFT. I am disappointed, but figure this will give some other students a chance to enjoy the benefits Basham provides. Maintenance responds quickly, the office staff is always overly helpful, and they have only ever been more than fair on my security deposit returns. Unfortunately, usually people only post negative reviews on businesses, I want to be a voice and share my positive experiences with Basham. They have great locations, units, management, and the most affordable around (which includes FREE parking)! They give you a 3 day grace period to pay your rent each month and only a $5/day late fee after that. My previous landlord charged $65.00 the first day it was late and $25.00 per day thereafter! Basham is reasonable and realizes we are college students. I am hoping someone is going to sublease their apartment so I can live with Basham again next year. I highly recommend Basham Rentals! read more

I URGE YOU ALL. DO NOT RENT WITH BASHAM RENTALS. Personally, I would give it 0 stars if I could. You truly have to pay for quality with them if you want a good experience. I lived in a 4 person townhouse my last year on campus as a pharmacy student. From the start we were met with problems. The unit we moved into provided incorrect schematics on their website so we were missing an entire 1/2 bathroom when we moved in. In addition to this, the largest room was listed to be 18' x 13' and upon arrival it turned out to be 9' x 13' approximately. We also were met with broken items, holes in the walls, torn carpet, chipping and cracking paint, a kitchen floor that looked like some put cigarettes out all over it, cobwebs and dust, and much more. Our initial list of problems/damages was much longer than you would expect from a townhouse that supposedly was "cleaned" and "prepared for new tenants" which it was quite the opposite. After months of putting in maintenance requests to get things fixed we finally had a decent place. This of course doesn't include the fact that many of our requests were classified as "cosmetic" so we were out of things like bathroom fan covers that constantly spread dust, missing light covers that we were charged for even though they weren't there when we arrived, and more. Now that I've set the scene, lets talk about appliances provided such as the washer that was so old my grandmother had probably used it and a fridge so small and cheap 3, let alone 4 people couldn't fit groceries in it causing shelving to break. Also, the dishwasher that constantly left food and debris stuck to plates and seemed to never be able to get dishes fully clean. Finally, the worst part of it all, the lady who runs it. After my roommates and I respectfully expressed our concerns, we were only met by criticism, attempts at manipulation, and frankly a lot of accusatory statements. No matter what concern you bring up, she will find a way to spin it so you are in the wrong and express that "you should have told her about it if it was an issue" whether you did tell the company about it or didn't know it was an issue because that was the way you found it. She tries to paint herself as the good guy when she is anything but that. I can say after all 3 of my roommates and I busted our butts to leave our townhouse cleaner than we found it, including bringing in our own mothers to help make things extra tidy, it was all for naught. Trust and believe, the owner will find a way to take essentially all of your security deposit and use the fact that the old tenants aren't around to speak to the state of the housing from the year prior to her advantage. GREATLY disappointed with this company and go with Granite or anywhere else because they will definitely treat you better. read more

WARNING: Management and office staff are deranged. Manager (Angela) and office staff (Macey) are unbelievably rude and unprofessional for no apparent reasoning. I was treated with extreme negativity and hostility for asking two normal questions about the legally binding lease term while signing with Basham Rentals. After suggesting the possibility of a misunderstanding, I was reciprocated with animosity and antagonism. We decided against signing with Basham only because of the psychotic nature of the management and staff. Even after leaving the office, I received a phone call, that I personally would describe as harassment from the manager (Angela). The apartment seemed great and we were ready to sign, until this event occurred. Unfortunately I could not stop worrying about what the managers would do if I actually needed something while living at one of the properties. read more

Rented an apartment here for a year, it was alright. They were pretty prompt in responding to maintenance calls, cleaned the halls every now and then. The housing stock was okay, our place had grody carpets and whoever their paint crew is got paint all over all the trim and everything, so it always looked sort of dirty. The price was high for what we got, but that's how it goes when living close to campus. My biggest beef with Basham is their towing policies. I had five or six friends towed or almost towed when they forgot to park on the street, and they were in the lot for maybe an hour. They didn't provide visitor parking at our building, even though our lot was never even close to full. I also learned from a former resident that lived in the building 8 years ago that people have been complaining about this for several years. I find it stunning that management has been deliberately negligent on the issue, even though their tenants have been requesting this for so long. It seems like they are taking advantage of students and the fact that they move in and out of leases very quickly. Instead of fixing the issue, they just wait for the problem to go away. Very disappointing, and, frankly, shameful. Overall, its fine. Typical college place, you'll get the overall feeling they don't care much about you, just your money, and you leaving them alone. You'll have issues, but not anything more than you would expect from your basic crummy college apartment rental place. Nothing special. read more

DO NOT LIVE HERE The apartments next door to Basham properties offer the same or better quality of living for better prices and customer service. I have heard from multiple former tenents not expect anything back from your damage deposit, because they will keep the entire deposit even if there is NO damage. Also, while living in the chaunberry green door units, my car was towed from the chaunberry parking lot while I was PAYING to live there. Assuming this was a mistake, I called Basham, but was told that I did not renew my parking pass. Even though my lot for Chaunberry which I PAY to use was full with non-tenents parking in it, Basham told me that parking was a privilege and I should expect to park on the street. So not only did they tell me not to expect parking that I PAID for, but they won't cover my towing and taxi fare to pick my car up. Save yourself the trouble and live somewhere else! read more

The managers at this place really helped out my daughter during an "emergency" situation when my daughter's roommate unexpectedly had to drop from Purdue to personal circumstances. They went above and beyond in quickly finding other tenants for the room, even though the date for renting rooms had long since passed (it was April when my daughter found out) and they were not obligated to do so. This level of support is really invaluable when you have an out of state student somewhere off on her own. read more

Our boys lived in Basham apartments and the condition was extremely poor and they charge astronomical prices. Yet they use the cheapest materials possible and don't update anything. All the sinks, bathtubs, floors, carpet, everything was deplorable. Screw the college kids. Then upon moving out we got a $300 bill for cleaning! With strict orders NOT TO CONTACT THEM! Unbelievable. We spent 8 hours cleaning to avoid that. They're just despicable, rude and unprofessional. When our boys moved in, we had to clean the whole place then. They didn't clean anything. Just another way to screw the college kids. They also use predatory tow truck companies that tow your car within minutes of parking in the lot to drop stuff off. When I went to move my car. It was gone! Called Basham's. Couldn't care less. Completely my fault. John Basham has many apartments, makes tons of money and puts nothing back into them. Rotten people. read more

This business is a joke. Many waited in line forced to camp out for over a week 24 hours a day to sign a lease. Wish someone had told me how awful this property and company is. The flower beds and landscaping are a mess, always full of weeds and trash. The exterior of the building has peeling and bubbling paint. The inside is run down, carpets are old and gross, walls are spot painted and ceilings are leaking and moldy. They have one maintenance guy that runs around all the time but cannot do it all. The snow and ice are never touched and any issues are patched and rigged, if they come at all. The head lady over maintenance told us we placed too many maintenance calls and would not be coming back anymore. Told us it was her family business! The owner ripped us off on our security deposit claiming we had a pet that we did not have and charged us SIX THOUSAND DOLLARS!! They take advantage of college students....beware!!! read more

This place blows. They kindly sent an email to all of their tenants today, July 26th, reminding everyone that their first payments were due on July 1st for their August 15th move in and if you hadn't paid yet, you are responsible for $125 in late fees. The fact that they couldn't send a reminder email on July 1st, even though they had the capability, is bullshit. I get that ultimately all tenants are responsible for understanding their lease terms, even if they start payments a month and a half before move in, but the fact that they waited until now to remind people shows that they do not give a fuck about their tenants. They are more focused on bankrolling late fees than building solid customer relationships. If this place wasn't based out of a college town where they cycle through new tenants every year, there is no chance that they would still be in business. I highly do not recommend them. Rent from anywhere else if you can. read more

I was experiencing the townhouse Sunday. In front of the office a crowd of over 150 people and my first thoughts are, that will take a long time. The townhouse lease signing started at 1:00 PM. The staff started 4 groups right away and it went like a well oiled machine "quickly and smooth". I noticed the buisness was adequatly stuffed and and therefore able to process each group in 15 min or less. The stuff was very friendly, profesionell and great thru the process. On the end they offered complementry popcorn, pizza, cookies and water. This was an unexpected but nice apperichation of thier customers. In the evening the premises where cleaned from the 1 week champ out. I am very impressed about the performance of the company and would lease with Basham Rentals at any time. read more

These people are slum lords and are the MOST unprofessional business owners I have ever had to work with. You can tell by the way they answer the reviews and send hateful nasty letters to college kids. The apartments are old worn and dirty. The only positive is they are close to campus. They say they paint and they don't or they half do it. They say the carpets have been cleaned and they are still stained and worn thin. And of course there always seems to be the deposit issue. Take before and after pictures so you don't get charged for things your kid didn't do. I'm sure this will get a snarky response just like all the above responses. read more

I cannot say enough good things about Basham. I have rented with them for two years and have been consistently impressed with their quick and effective service. They are one of the only rental companies that allow dogs near campus for an affordable price and make a point to make sure both my dog and I are taken care of. The staff at Basham is friendly and accommodating. I would definitely recommend them to anyone looking for clean, safe and quality housing near Purdue. read more

Unprofessional management blatantly ripping college students off with the security deposit. For reference, I am a perfectionist and cleaned the entire two-story townhouse according to the detailed checklist we were given and expected under $100 to be deducted from the deposit. They kept over $400 of our deposit without giving a valid reason after 3 letters written back and forth on the subject and they refused my request to meet in person to settle the dispute. Maintenance was slow to fix problems throughout the lease sometimes requiring 3 phone calls to send someone out to fix things like the lock on the back door, dish washer, etc. Maintenance took short cuts in fixing things when they broke down from old age. For example, some piece in the tank of the toilet rusted off causing the water to run for 6 hours when no one was home, flooding the entire first level which was half carpet. They merely sucked out as much water as they could with a vacuum, ripped up the carpet in the corner, and stuck a fan under it to dry it out. They sent a cleaning company out to attempt to clean the carpet and remove the stale toilet water stench (they had to come back a second time because the smell was still awful and then we had to use candles for weeks) when clearly it should have been replaced in the first place. read more

I didn't think it could get any worse than Granite here at Purdue, but I was sadly mistaken. These people are out to scam you in any way they can with absolutely no regard for you as a renter. They claim everyone gets a parking pass and they really sell this point as if it's something special. What they don't tell you, though, is that they give out way more passes than there are parking spots, so at any given time there are a few people that will not have a spot for their car, so their only option is to park on the street and get a ticket from the wrinkly old traffic cops that get off on giving out as many tickets as they can, or you may even get towed depending on where you end up having to park, which will run you $100+, and the towing companies here are predatory like nothing you have ever seen. They sit and stalk lots all day (which is illegal) so they can tow your car as soon as they get the chance (J&R Towing are the worst with this). I was lucky enough to usually be able to grab a spot, but there have been others that have been so unlucky they've racked up $1000+ in tickets and towing fees because of this. If you try to point this out to Basham, they insist that this is a completely normal policy, which it definitely is NOT (the owner is even replying to these reviews trying to make it sound not as bad as it is, but don't listen to that crock, he just wants your money). This alone should be enough to scare you away, but just wait. The maintenance at my apartment was also abysmal. They let grass and weeds grow up to about a foot tall before doing anything (just walked in from outside and there are definitely patches of grass and weeds well over a foot tall right now), and after they actually do their job, it looks almost just as bad as before because of the poor and inconsistent trimming they quickly get out of the way. The heating and cooling in my apartment were absolutely terrible. The only thing the maintenance people seem to be good at is bugging you about replacing your lightbulbs. One day my girlfriend and I were sitting in my bedroom with the door shut, and out of nowhere a maintenance guy opens my bedroom door without even knocking only to ask if we needed lightbulbs replaced. Seems like an easy e-mail to make, but I guess they have to go in everyone's bedroom to make sure. Maintenance crew is a bunch of creeps. Stay away from them. The walls between the apartments are pretty average, not too noise-transparent, but not the best. The walls and floors in the actual apartment are paper thin as usual, so you can hear a pin drop anywhere in the whole place. The real noise problem, at least in the complex that I live in, is the noise from outside. If your room is facing the street, all you can hear all day is the constant roar of cars trucks and semis flying by, because the windows let noise in so bad that it sounds like they are always open. It is loud enough to keep you from sleeping at night or to wake you up from sleep. From what I've seen, the type of people that rent from these guys are mostly the rich partying type that just don't care. So you'll also want to get used to loud large groups of people drinking and playing corn hole out in the parking lot any given day if it is even remotely nice outside, which may be your thing--not for me. The parking lot and surrounding grass is always filled with beer cans and trash that no one ever picks up. There has been a particular water bottle sitting in the grass outside in the same spot for around 3 months now without moving much. This means that the maintenance people that cut the grass have, at least once, consciously saw the water bottle laying there and instead of picking it up they chose to just go around it. What a joke! I would pick it up, but I'm curious as to how long it will sit there. These people literally do not care about anything. The rent in the 4 bedroom apartment I'm in now is $570 per person, which is way too much for what you are given. The only reason I signed the lease for this place to begin with is because I was pressed for time and 3 people I knew asked me if I would live with them. What a mistake that turned out to be. Also don't expect to get any of your deposit back, so be prepared to basically pay an overpriced 13-month lease that you will live in for ~8 months. If you are smart, you will stay far away from Basham Rentals. The only good thing I can say about this place is that the bedrooms are a little roomier than some other places, but it is still not at all worth it. TL;DR: Don't rent from these people unless you want to be treated like a dollar bill. read more

If I could give this company zero stars I would. My daughter lived there last year. The only time I saw the stairs clean was move-in day. All the appliances, carpet, bathroom fixtures and old and worn. There have been no updates in years. I didn't ever want to sit on the carpet it looked so dirty. We just got her deposit back and they charged her for things that weren't even an issue. Of the $900 deposit - they got back less than $500. That apartment was very clean when she left it, yet they said they needed to repaint, do additional cleaning and other things. They also told us not to contact them unless it was a written letter in the mail. Do NOT use this company. There are better places when you won't have to deal with this owner. read more

The office worker were very nice and it was easy to sign the lease and the apartment were very good

I thoroughly enjoyed living in a Basham apartment. The office staff was friendly and helpful, and maintenance was always quick to respond to my requests. Before living with Basham, I lived under a different apartment company that was incredibly unprofessional (e.g. they would charge random fees without notifying me). I appreciated that Basham was always forthcoming about their policies, and they were accommodating when issues arose. When speaking with the Basham staff, I felt like I was treated like a valued tenant, rather than just another number on the ledger. I highly recommend Basham Rentals to anyone looking for an apartment on campus. Their locations are excellent, and the professionalism of their staff really sets them apart! Here's an example of the responsiveness of Basham's maintenance: When I first moved in to my Basham apartment, I found a leak under the sink that had rotted through the underlying baseboard. I called the maintenance department about it, and they came out to my apartment right away. By the next day, they had fixed the leak, removed the rotted wood, and replaced it with new wood. I was incredibly impressed and thankful for their quick response. read more

I lived in an apartment for a year; the location was great but the apartment was old and worn. Lots of touchups were needed to update the apartment and to fix small problems all around. When reported the maintenance staff was usually quick to respond but the work was also as rushed and usually of mediocre quality. The only real problem I had was when they were showing the apartment to potential renters, I was never alerted and frequently came back to find strangers in my apartment. I requested that they alert me after the first incident, but I was rebuffed and told they were incapable of letting me know. I haven't recieved my security deposit back yet, I'll update the review when I do. read more

Before you sign on the dotted line it is wise to note every single little fault that you can find, and remember to press hard on the form. If you fail to note every little fault in the apartment then your deposit will be severely gouged as the Basham's will charge you for cleaning, painting, and whatever else they can dream up no matter how hard you worked to clean the place when you move out. Take pictures of anything and everything. My daughter's apartment was cleaned to perfection. We spent two days getting that place to the exact condition it was in when the kids moved in. The Bashams still took $300.00 from each renter's deposit. The excuse? Writing not legible. It's a racket. The only time any maintenance is done on the common areas is when it's time for tours by perspective tenents for the next school year. read more

I have lived with Basham Rentals for three years straight. I highly recommend their services and their apartment complexes. Management is incredibly friendly, their service is on time and reliable, and their apartments are all very nice. Every time you go into the leasing office, you are welcomed with friendly staff who are ready and willing to sort out your problems or sit and chat about things you questions about. When you need a service done in your apartment, you simply call, and they will send a maintenance worker out quickly, and the problem is always taken care of. Like all other complexes near Purdue's campus, the rent is expensive, but at least for the expense you are getting excellent service with Basham. Their studio apartments are fantastic as well as their multi-person apartments. For a student coming out of the dorms looking for an apartment to rent, I suggest Basham Rentals. read more

Very friendly staff, however have no idea whats going on, and if your in a pickle do not trust them to be coordinated, they will on a hunch give you incorrect information, and not think through things, send you places unnecessarily, and can mess you up if you need a place... read more

Just as I suspected. This despicable company took money out of the kid's security deposits even though they left the place nicer than they got it. All of the parents inspected the apartment before they moved in and after they moved out. The boys went down 3 times after graduation to clean and fix anything at all that they possibly could find to make sure they got their deposits back and one of the moms even paid for a professional cleaning service to come in and clean after graduation. We paid for the apartment all summer even though they all had graduated already and the place was empty. And then they still kept a couple hundred dollars from each of the security deposits. I mean it actually is amusing at how dirty and disgraceful these people are. Take advantage of college kids. You must need it more than us so good luck but karma is a you know what and I guarantee it is coming back at you in spades. Don't rent from these crooks!! read more

Basham Rentals is the first apartment company I have lived with on campus, and if I were going to be at school again next year, I would definitely be staying with them! The employees were also super helpful whenever I had any questions and so friendly. I also had an amazing experience with the maintenance staff. I expected it to take a week for them to come fix my requests, but every time a request was put in, they arrived to fix the issue no later than the next day. My apartment is also the most homey, welcoming place to live... I love my room here more than my one at home! I truly couldn't have asked for a better experience with Basham Rentals!! read more

I've lived with them for a year, and was happy enough to release. I lived with granite and hated them, which is why I switched. I haven't had any problems with paying rent, except I missed my first payment. However, I told them I didn't get the promised reminder email, which is true, and they waived the $10 late fee. Maintenance comes very quickly when you call, however, they don't do a good job when they show up. But fact that they actually show up is a huge plus when compared to other companies. I've had a lot of things break, which is expected with an old apartment, but between the quality of repair and the amount of things they have needed to fix is why I'm giving them 3 stars. read more

I lived with Basham rentals for two years. It was a great experience the entire time the office staff was knowledgeable and very friendly. The maintenance was top-notch anytime I reported an issue they were normally there within an hour to fix the problem which is unheard of in any college apartments that I've ever seen. The only exception was when reporting issues after their normal business hours but even then they normally showed up first thing the next morning. So from my experiences I would definitely recommend anyone looking for a college apartment to rent from Basham rentals all in all it was a great experience and a great place to live. read more

DO NOT RENT FROM BASHAM. Their service is terrible. When you move in you can ask them to fix all the things that are broken and when we moved in the two bathroom sinks were without stoppers in them and we asked them to fix this. Also the dishwasher came without wheels on the bottom tray. About Two months after we moved in they had still not been fixed. I called them to ask why and they told me they were sorry and would have it fixed in about a week. They never came to fix it, so after that week I went into the office to ask them. They told me it would be fixed. That was about a month ago and STILL nothing has been done. The office staff will lie to you straight to your face. They told us the reason we couldn't move in until the very last minute before classes started was because they were cleaning and painting walls and redoing carpet and putting in new kitchen appliances. That was a complete lie. The walls were all scuffed up when we moved in, carpets stained. The windows were all black and filled with dirt. It was disgusting. Also the microwave barely works and the dishwasher leaves our dishes filthy, so much for new appliances. Also a few weeks ago our water heater was leaking and had a crack in it. We went a day without hot water before it was replaced, which was fine. Basham told us we were lucky the crack hadn't burst or we wouldve been charged for the water damage. So they are willing to charge you when they give you an apartment with a bad water heater. When we were first viewing an apartment, I remember the office staff showing it to us walked in on some girl's room and the girl got mad. The office staff told us not to worry, that they always call ahead of time before a showing. That was a complete lie. Today Basham came in unannounced for a viewing. When I asked why they hadn't called they said they didn't have to. We have already started looking for other places to rent, and their prices are much more reasonable, and their apartments much better looking. Try the apartments on East River Rd. if you are looking. And look early because we only rented from Basham because we looked too late and every decent company had already filled all their apartments! If you're going to give us a terrible apartment, at least charge us a terrible apartment price. Also, can't wait for them to try to charge us at the end of the year for all the things that was wrong when we moved in... read more