My Dad needed a brain MRI and he is claustrophobic. Olga made him feel comfortable and calm. Appreciate her patience and attentiveness.

Everyone was great and my appt was completed on time. The young man that did my MRI was fantastic and made me feel comfortable.

I called multiple times over the course of two hours. Each time, someone would answer, place me on hold, and after several minutes the system would disconnect the call. This happened repeatedly, making it impossible to get assistance. Because of this experience, I chose to go to a stick with Henry Ford. Reliable communication is essential, and if answering the phone is too difficult how can they handle complex medical systems and imaging? My assumption is they can't. read more

Basha Diagnostic - Diagnostic Imaging Near Me - Sterling Heights, Michigan

The billing department is awful. I was overcharged $189 for two MRI's on 5/10/26 and 5/17/26. The date today is 9/8/26 and I still have not received my refund after numerous calls to them from my insurance company and myself. I was told my account would be credited by 7/31/26, never happened, my insurance company was told a credit was issued on 8/5/26 and would be in my account in 3 weeks, (I knew that was a lie, three weeks) and then I received a voice message on my cell phone stating a check was issued on 8/20/26 and was being mailed on 8/25:26. I finally called again today really pissed off and was told no one would call and leave me a voice message and I told her, I have saved the voice mail and then she just basically said the doctor signed the check on 9/3/26 or 9/4/26 and I should be receiving the check soon! This is unacceptable and the people are are so rude! read more

Yes, very efficient. Short wait time. Staff is friendly and knowledgeable. I definitely would go back again

As a patient, I would expect the receptionist to be able to answer questions without telling me to calm down, being a patient advocate it is my job to ask questions , the receptionist I was trying to speak to was very very rude, would not let me get a word in edgewise and kept repeating herself .. these younger people need to apparently go to school to learn how to be a receptionist, because the young woman at the Schoenherr location was absolutely rude & disrespectful !! I recommend going absolutely anywhere else if possible, if the receptionist treats you this way, I'm almost afraid to schedule a service !! Have your Drs. office fax the referral, a signed order from your Dr. is exactly that , it doesn't matter where it's faxed from !!! read more

I got right in With my MRI! However, I has MS and back issues so I'm in a wheelchair and my mobility is very limited. The technician was not very helpful at all with getting me on and off the table! She didn't want to assist me very much until she realized she had to. I also felt that my leg was slowly falling off the leg rest since she seemed so put out but having to help me. read more

I highly recommend Basha of Dearborn for their exceptional kindness, professionalism, and care. My husband is very claustrophobic. The staff at Basha took the time to show him the equipment, explain the process, and make him feel comfortable. When he wanted to quit, the technician kept him calm and helped him through it. The radiologist generated the report in less than 48 hours, allowing us to keep the appointment with our surgeon. He even called me the next morning to say it had been faxed over at 8:15 AM for our 10 AM appointment. Great Team - Great Service! TY TY TY!! read more

Beware. Unethical practice and behaviors. Deny patient authorized test. Demands of large unauthorized payments upfront before billing insurance. Unprofessional staff with HIPPA and safety issues at the Sterling Heights office. read more

I scheduled an appointment here and it was a very unpleasant experience. First, they called to reschedule me five times within the same day. What kind of professional place does that? They also expressed annoyance that I was not able to be flexible with my appointment time, but we all work and that isn't possible for everyone. Also, I get to my appointment at 3:00, and as I sit here 45 minutes later still not seen, the entire waiting room is getting coughed on by another patient. They rush with their clients, but still always seem behind and make the patient seem like the issue. I highly recommend another establishment for your MRI needs. read more

What a pleasant experience we had at Basha Diagnostics. Our son had some concerning remarks on a recent ultrasound and we were directed to get a follow up MRI to rule out or confirm the findings. As you could imagine, we as parents were overcome with emotion and anxiety and wanted to learn our next steps as soon as possible. We called for an appointment at another facility and were scheduled two weeks out. We did not feel comfortable waiting that long for such sensitive results so we reached out to Basha. After explaining our high emotions and letting them know our son has autism and high anxiety they assured us they would do everything they could to get him in quickly. They set an appointment for that same day later in the evening to accommodate us. When we arrived we were met with smiles and attentiveness by the front desk team of Tema & Nehme. They checked us in and immediately attended to getting our son ready for his MRI. While we waited nervously we ask so many questions and both Tema and Nehme patiently and professionally addressed all of our concerns. We were made to feel so comfortable throughout the entire process. We are so pleased we reached out to Basha and we want to thank you from the bottom of our hearts for all of your support. Your entire team was so wonderful to work with and your compassion was so sincere. With highest regards, The Manning family read more

If you go to Basha for an MRI, check with your insurance to determine what you are required to pay before attending the appointment. I was charged $300 when I walked in the door and paid it! Little did I know that BCBS covered the test 100%. I have attempted 3 times to get a refund. I even contacted Blue Cross and they called while I was on hold! I was told by Basha that I did have a credit on my account and a check had been cut. A month later and I have yet to receive it. Therefore, they are lying. I believe this is insurance fraud and I will be contacting insurance, my CC company and the state to file a fraud claim. The only professional part of my visit was the person administering my MRI. The front desk staff are beyond rude. The young man at The desk first shoved the clip board in front of me and when I didn't take It quick enough, then proceeded to pick it up and shove it harder. This was the most unprofessional medical practice I have ever been to. Why haven't they been investigated by the state!?!?! The office conditions are deplorable at the Sterling Heights, Michigan office. Update: I have filed a claim with the state regarding the negligent charging and the complaint was forwarded to the to State Attorney General by the Michigan Department of Insurance. I advise anyone who has had billing issues and unable to obtain a refund to do the same. read more

When I came there in past I like they talked me threw my procedure got me in right away with in a few days

I had some stimulator this year that were not permanent that had to be removed. My doctor ordered an MRI and when questions by Basha, I was told that I needed to have an x-ray or I couldn't come in because of possibility of metal fragments. So I had to go back to my doctor to get x-rays and know that I did not have metal fragaments in my leg. The rude lady asked me to please fax over or send over a document indicating that. The only document that I had was for my patient portal stating that it was safe for me to have an MRI. It was very difficult to get through her. I finally had to text her by phone. Fast-forward the MRI day. I'm claustrophobic but I knew that was only for my foot. I got a telephone call about an hour before my appointment to saying that they were running late asking if I wanted to come later. Well everybody knows when you have an MRI you're nervous and you just wanna get it done with a few I said that I would get there at 3:30. So I got there at 3:30 filled out all the forms and sat waiting waiting until 415 while others were called in that had appointments later than mine. When I front desk, I told them that my appointment was at 3:30 and they took the person at 4:15 before me. I was told that they were using different machines. OK that works. Then I finally called into the back ice cream was coming off the it was so cold. I was shaking, shivering crying. I swear I had hypothermia on my toe. I sat in that room half an hour waiting to get into the MRI. When I finally got in a tech came in and told me was gonna happen. Told me that I couldn't move my foot popped in some earplugs and left. Never asked me about music during the MRI. I never heard what was going on. I was told it was gonna be 10 minutes and it was a lot longer than 10 minutes. Most of the time in there, someone says that you have a few minutes left or some kind of direction. That did not happen. Then they stuck me back into the freezer for another 20 minutes, telling me that I needed a CD. I waited and froze to the point where I was crying. I went up to the desk and asking how long before I would get ... I gentleman said they were they take a while for them to come out. I said I'm freezing and so cold in that room. He laughed it off and told me that I could go into the waiting room. So I went there and he came out with my CD. I was frozen my toes were frozen. I was shaking and I'll never go back here again. healthcare system in the state is beginning to really become very scary and this incident was probably the icing on the cake. I would not go back here ever again. read more

Third MRI in past 30 years with Basha... This excellent business beckons once again, and satisfaction is the final result here! Pay out of pocket and pricing is nice..! Patient care was/is top notch and the office is full of great caring people! read more

I just called to make an appointment for an MRI at 5:05pm on March 12, 2025. The woman who answered the phone asked her questions very quickly and was clearly annoyed when i answered the question I thought she asked and I was wrong. I told her that I wasn't in the mood for her attitude and hung up. I then called Basha in Royal Oak. Please see my review for Basha Royal Oak for 5:10pm on 3/12/2025. read more

No explanation of what was going to happen Headphones were too large and slipped. Heard every bell and whistle. I'm majorly claustrophobic. Advertise Open MRI - A BIG FAT LIE!!!! Staff sucked 1 star just to rate them Any other place would be better than this place!!! read more

Experience was fine but billing is very FLAWED. Paid a $350 deposit, bill was $332, so really I overpaid. I've called twice after being sent new bills and each time I've been told my bill has been corrected. Now today, was sent a letter from a debt collector. Wonderful business model here. read more

Billing is now with a 3rd party company! Once a business gets to that size, no more personal care and lots of problems! We just went through a nightmare with being charged close to four times what we were supposed to be charged, nobody at BASHA Diagnostics cared, 3rd party biller claiming cyber attack! Had to dispute charge on our Amex Card, got refunded close to $400.00 read more

Staff at the front was not bad at all Girl doing the MRI not friendly at all, didn't explain what everything she did was for, didn't make sure headphones were in place properly. Telling me I kept moving, all I was doing was breathing. Others I seen having MRI had changed into a gown, I was just told no metal allowed in the machine. I was just not happy when I left this place. read more

Went for an MRI today, and had a great experience. The gentlemen that checked me in was wonderful. Sarah and Jackie were excellent. I have had difficulties with claustraphobia in the past, but they worked great with me, and without incident. I would definitely recommend this place to anybody that needs an MRI, and has ever struggled with claustrophobia. Thanks to all of you. read more

Had 3 services done - MRI, ultrasound and x ray. 2 1/2 months later they still have not managed to bill it to my insurance towards deductible. Countless calls, going in loop and waist of time and nerves. Truly a company with only a goal to take your money and do not care for customer service or standing behind their actions : ( read more

Please read the bad reviews and believe them! I did read them, but thought I had all my bases covered. They do lie and they are all about the money. It is impossible to get somebody to talk to when you have a problem with them. Save yourself time and money and go to someplace with a better reputation . One of the worst businesses I have dealt with in years. read more

I tried to schedule an appointment for my knee, and the person on the phone was asking me about the script. She asked me if it was contrast or no contrast. It didn't say. Why do you need to know that I need contrast for an MRI for a joint? I've had multiple images done, and contrast is only applied for the organs, not the joints. I told her what the script was for, and she started asking questions about how many pictures and whatnot. I gave up after probably 5 minutes on the phone, and I will go to Beaumont; they know how to do their job, unlike these unprofessionals who work here. If you cared, you would just make the appointment and treat people with respect. You never know who might take care of you next. Don't tell me to go back to my doctor and get them to refill it. That just proved you have no idea how to do your job, or have no people skills. read more

I had an MRI of my shoulder done at the Sterling Heights location. Upon arrival, I was greeted by a friendly woman at the desk and was checked in. She was kind, explained everything to me and efficiently checked me in. I was called back to a room within minutes. Chris, the MRI tech, introduced himself and went over the procedure. This was my second MRI with Chris. He's fantastic! So upbeat, funny and personable. He is awesome at his job and went the extra mile to ensure I understood the procedure, was comfortable and calm. He checked on me a few times during the MRI to make sure I was ok. I was in and out in no time. II would highly recommend Basha for any diagnostic testing and ask for Chris! read more

Had an MRI in early 2024 at Basha. I was sent a notice that I was due a refund of $74.34. I called their billing department in April. They confirmed the refund due. I called again in mid-May. They promised to process and send a check. It is now June. Still no refund. Highly unethical. Will never go back. read more

I really liked this place! The reception was outstanding and very thoughtful. Because of my extreme claustrophobia, I requested the open MRI and tho it's still a tube, it's short and open on both sides (top and bottom.) Got music and a cloth over my eyes and I was good!!! The woman who helped with procedure ( I didn't get her name!) was an Angel and I'm so grateful for her! I had a very good experience and would recommend to anyone. Especially ones with claustrophobia!! read more

I had to have an MRI done and I only called Basha as a last resort because it was a two-week wait the other places. After I set up the appointment, I get a call back stating I would have to pay $300 when I came in. The next day they called me to confirm appointment and AGAIN reiterated the $300 charge. I asked if they did payment plans and it was "No.". Of course not, greedy company. I'm scared now after reading the reviews if I'd even get a refund OR they will tell me I owe more. Girls at front desk were pleasant. Tech was not rude, but he asked me three times how I injured myself and was not very accommodating on my comfort, even after asked me and I said I wasn't. . I told him I had had spine surgery and it was tough to lay flat on my back and I would I would probably need an extra pillow prop. Then, my foot and leg wouldn't lay properly, so apparently, as hard as I tried not to, I moved. It was the most uncomfortable MRI I ever had done. He fiddled around with trying a few things, but maybe if he had used a wedge against my leg, it would have helped. Back was spasming by the end of the test. I do not recommend this place and will never, ever go back. read more

Was there Sunday 4:30 fabulous place I would definitely recommend that to anybody they even have music during your MRI ladies were fabulous there V.P. I was there for MRI read more

I've been here at least 10 times for different testing throughout the years and always have an ok experience but this time I got repeated phone calls letting me know how much my co-pay is and that I have to pay it on the day of appointment and before I get my test. I have never had to pay upfront at a diagnostic center before. The girls at the desk/window were a little short with me too. read more

Great. Friendly. On time. In and out. Perfect. Don't go anywhere else. You owe it to yourself to go here. read more

I went there for an MRI. They told me it will cost me $350 out-of-pocket and my insurance will pay the rest . after I got the MRI done they sent me a bill for $160. When I called them they told me my insurance did not cover all of it and I will have to pay $160 additional to the $350 that I paid. stay away from these clowns read more

They are very rude inconsiderate use a different company all they care about is money Very disorganized watch what they charge you read more

I have found that the staff is very friendly as well as informative! With a small amount of research I was able to save well over $1,000 by scheduling my MRI here. Upon arrival everyone was very kind and upbeat, everything went smoothly and I was very impressed. Highly recommended! Also my companion in the waiting room was great company! ;) read more

Basha Diagnostic - Diagnostic Imaging Near Me - Sterling Heights, Michigan

Care was great, billing, not so wonderful. I went in 4 months ago and had an mri along with other necessary tests for my age bracket. I had to go back because they requested an mea for my brain and brain stem. At first they said, in a text, that it would be $1,000. Then when I arrived, they said it would be $1,140. Fine. When I went back for the MRA a month later, they stated that would be $900. Great, that fulfills my deductible. It is now the middle of June, and they have yet to submit any of my paperwork, my fully paid deductible, to my insurance. They said "our billing has been down since March, it has been hacked" Anybody who does business there, beware, they may take months to get an EOB from them. The lady was rude today when I called, just nasty. I have a neurosurgeon appointment coming up. BCBS stated that if the neurosurgeons claim comes in first, Basha will owe me any extra that I paid for my deductible. I'm going to one of the best neurosurgeons in the country, so let's hope they charge me the whole deductible. That would be sweet justice read more

Basha Diagnostics is an excellent facility. I have had to come here quite a few times now for several different things including x-rays, ultrasounds and an MRI. If you have never had an MRI and are looking for details on it I will give that down at the bottom after this facility review. Since I've been here a few times, they have kept my insurance information on file, and they haven't had any changes it's been really easy to come in and out. The technicians that I've worked with have always been very professional, kind and easy to talk to you. Depending on what you're having done there's usually a room that you can change in and have privacy if that is needed. Everyone is very willing to answer any questions for you. During your particular procedure you may not be able to get a diagnosis or you might have to stay still or not look at screens, so if you're the kind of person that needs to know what's going on at every second and if they're finding something, you have to remember that it's not necessarily the person running the machines or procedures job to give you that information. You should be consulting your physician for that information. I really like coming to this facility because it is much easier than going to Beaumont, and they have incredible hours. For example, my MRI was scheduled at 9 p.m. I don't live far from this Basha so it worked out perfectly for me. It's really nice that they offer certain services at late or early hours for people with day jobs. It's nice to not be able to take off work. I highly recommend calling Basha if you are in need of a service that they provide and your health care may not cover it or might have a high cost at hospital, from what I understand their pricing especially on MRI out beats most insurance co-pays or hospital prices. *** Now for the MRI details if you're interested in that. When I had my MRI and never had one before and only heard certain things. I'm not claustrophobic thank God, so I wasn't too worried. After asking all the questions about having any metal or medical devices the person who performed my MRI explained that I was going to lay down on the table and your head fits in a little cradle. Then they snap something over the front of your neck and although it's not tight it is to keep you from moving. They put a little wedge under your legs so you're more comfortable and then they start to move back into the MRI. They give you a little button to squeeze in case you need the machine to stop for any reason because you're not feeling well or you're freaking out or whatever it is. You hold on to that during the entire exam and they also put headphones on you to help block out the machine sounds and ask you what kind of music you want to listen to. No matter what I don't think the music would ever be loud enough because you're in a giant magnetic machine and you're still going to hear it. The sounds are what I'd like to call similar to if you were inside of a trunk and somebody was running over rumble strip, and if you were inside of a washing machine on spin cycle. It doesn't shake you or jar you, but it is very loud. It was really weird. I didn't have any weird sensations but the table did get warm. I would say warm like if you got out of bed in the middle of the night and then crawled back in. Nothing that's going to hurt you but you do have that sensation. So other than the weird loud whistling sounds that I explained I just stared at the grey strip that was about a hands length in front of me the entire time I was in my MRI. Again it didn't bother me but it still was weird and I had a sensation that I was slightly moving a little bit down and a little bit up a couple of times. I assume that's because of the magnets, but I could have easily closed my eyes if that had made me feel sick. For the scan that I did it took about 20 to 30 minutes, I think I listened to like six songs and I just tried to hum them along in my head. They asked you to stay as still as possible for good reason and I just found if you focus on the music all the sudden you're done. You then get a disc of your entire scan to take home with you when you leave. That was pretty cool to be able to come home and look at all of the images. I understand that Basha has Open MRIs but the one that I was in was normal. They advertise that you could fit like four people in them and I've also heard of Open MRIs where the sides are open and I don't think that they have that at this particular location. So make sure if that's what you're interested in you call and ask questions. Again since I've never had an MRI I didn't really know if it would get claustrophobic but if you have ever been on the top bunk of a bunk bed when you were a kid really close to the ceiling and that made you feel uncomfortable, or if you crawl under your bed today and after about 3 minutes you felt like you needed to scream and get out, you probably will need to let them know before you schedule your appointment. read more

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The most confused bunch of people I have had the pleasure of dealing with. DC are not PHDs MD, but both can write a script for an MRI when DC are not licensed to provide a legal diagnosis for a script to be issued. Rather than helping people when anyone can walk in to get an appointment and scanned, similar to an emergency room; you have no sympathy or understanding of the profession your in. read more

Great service, prompt, knowledgeable & kind Upgrades needed for locker room. Tech was very kind & made it comfortable. read more

Staff was attentive and understanding towards my husband who has claustrophobia issues with MRI machines. Can't think of any complaints

I wish Beaumont had an opening but they didn't so I had to go to this hole. What a dump! Totally unorganized & unprofessional. Now I know why Beaumont is backed up so much because no one wants to come here. I will never come back here. I would prefer to wait for a Beaumont opening. read more