Worst customer service! They don't listen to their clients and jump into conclusions. Send you…read moreelsewhere because they assume you have a technical problem. They definitely need some training!

Worst. customer. service. ever…read more I live abroad and my laptop is suffering from a swelling battery, clearly fabrication mistake. Unfortunately, to get it repaired for free, I need to bring it into a repair center in Belgium. After an assessment in the country I live, the Macbook should definitely be repaired for free since there was no indication any of this could be due to my mistake. The representative was unable to answer my questions regarding papers they need and process clearly and was not willing to contact me after some research or even send me an email. A shame, and I know what I am talking about since I an working in this industry myself. Sad, very sad.

Traveling in Antwerp, Belgium for a few days. Need a SIM card. Bought one at Base for 15 EU. But…read moreit does not work. The guy said I had to wait for 5 mins, then 10 mins, 2 hours. It had never worked. Ask for refund. No way! They sell something that doesn't work and refuse to refund. They just horrible, and no shame for their poor product and behavior. There are no customer service here.