Absolutely disgraceful vet practice. Inflated prices, terrible service and incompetent on so many…read morelevels. They told us they are specialists in orthopaedics when it simply isn't true. Our dog had surgeries at a very young age, too young in fact and has suffered every day since then. Our new vet is horrified at things that have occurred including admitting our dog for days following a stomach upset. Of course when she was a pup they insisted we took out Petplan insurance as they pay them fast and direct. They had left her suffering with numerous conditions but overcharged for things that were not even necessary. There are many other practices locally that will not rip you off and have genuine, compassionate vets that will not rip you and your insurers off

ALL PLEASE READ THIS! And especially if you are registered at Cygnet Vets/Swanbridge hospital …read more Today my dog was poorly so took her to vets - she had swallowed an object and said I needed to get to swanbridge to have it removed . I was advised it will be about £2,000. So I went to swanbridge hospital . We arrived and when we get in the room the vet stated we will carry out bloods x Ray, fluids etc .And as we will be operating on the stomach you are looking at £4000! . I could see the estimate in front of her for the pre op and it was £1011.25 BEFORE even operating so £3,000 to open her up . Thankfully I had the hindsight to ring Peel vets whilst there and they told me to go straight to them. as we were leaving I asked why was I advised ( at cygnet) £2000. Then a person who seemed to be more higher ranking stated off the cuffs - it's never £2000. We left with them showing no interest in our animals welfare! We arrived at Peels(hornsea) and the op was carried out today too the cost of £1300 including 3 night stay and all the other stuff cygnet we're going to do . HOW ON EARTH CAN ANOTHER VET JUSTIFY CHARGING £2700 MORE! What angers me more is that people going to this vet will think these are normal charges across the board. This is evidence that they are not. What concerns me is that Someone who has been to this practice will have had to make the heartbreaking decision to euthanise their pet unnecessarily because of these scandalously outrageous charges, which are not normal. PLEASE PLEASE ALWAYS GET A SECOND OPINION.

Not a bad vets at all, if you can get one of the younger vets to see your pet if it isn't a cat or…read moredog. Good prices to and they are great with children's pets. They make suggestions, and listen to your own fears, suggestions and concerns in equal measures. The reception staff are helpful and friendly and very sympathetic if you have to have a pet put to sleep.

Disgusting greedy and no customer care skills.....RUSSELL found a lump "its cancer"no biopsy no…read morequote for operation just assumed I would fall in line and get it done.....No treatment plans discussed total lack of customer care.....Second opinion from Haven Vets they were brilliant I was given lots of options and made to feel like a human not a cash cow. I cancelled the pet plan and got an invoice which I rang and disputed some of and asked the practice manager LOUISE to ring me and discuss this... also to discuss the poor treatment we had been given.....No call from LOUISE for months then another invoice with charges on...She eventually returned my call and couldn't really care less..At no point have we received an apology from this company I have been made out to be a liar and all they are bothered about is MONEY....Stay clear we will be!!!!!

thanks for help. Good job, my dog is very happy now xoxo tratatataaaaaaaaataaaaaaaaaaattraread more