After getting my first crown due to a cracked tooth from my dentist I started experiencing EXTREME…read morepain. I began avoiding eating and drinking ANYTHING (even at room temperature) because of it. I waited it out thinking it was just trauma to the tooth. After 2 weeks (of denial and bearing through the pain) I contacted my dentist and they gave me a referral to this office. Now for some personal history... I have the worst case of dental phobia... I'm sure past experiences fueled that, but my fear is beyond what some would consider the normal "I hate going to the dentist." I have sleepless nights over it and nausea if I know I need to go in... even just for a cleaning... I sweat and shake while in the chair... complete anxiety. Finding out I needed a root canal after just going through getting a crown was not great news. This office has been kind, gentle, supportive, and above all patient with me. They showed me compassion, provided proper communication, and gave me the confidence that I was in control of the situation. The empathy that was shown to me during this process was a monumental step in giving me the ability to be able to conquer my fears about dentistry. It might sound dramatic to some, but this is a daunting challenge for me. Stephanie Chen and her staff have made an incredible impact in my life for the future. This experience is something I will always be grateful for. I was able to eat my first real meal tonight after my appointment today. So if you are anything like me... this is the office you wanted to be treated in. Thank you to Chen and the staff for giving me confidence I couldn't give myself and my quality of life back. I can't even convey properly how utterly grateful I am. Thank you.

Dr. Chen is the best! She's highly skilled, compassionate, efficient, and professional. I was…read morescheduled quickly and seen promptly. All of my needs have been met, and all of my questions have been answered. Her staff members, who are considerate and kind as well, think very highly of her. Yes, she is the best! --Mary Lou S.

I had a root canal. The team was very professional, pleasant and friendly, and VERY skilled at what…read morethey do so much so that I plan on having all my root canal's done here. I will definitely recommend them!

Dr Ashley is amazing and she deserves 10 stars, but the business practice /the owner deserves 0, as…read morethey are not upfront about their billing. My dentist provided scan, yet they claim, every time, that is not enough, then they bill you $180 for the scan that they know (in network) insurance won't cover, without proper disclosure. They obviously know this based on prior reviews, yet they keep doing it. I insisted not to be scanned again as I have been scammed before with dental scans...plus radiation and my primary dentist had sent scans. They alway state "this is what we HAVE TO have" so they can get more money. Great Dentist like Dr Ashley should work for better more professional practice! Will not go back there and will let my primary dentist know about forewarning his patients or sending them elsewhere!

Took almost 6 months to have a Claim finalized only to find out I may not receive the entire amount…read morethe insurance company paid them. The receptionist told me the insurance company overpaid the amount and that they would have to figure how much I would be credited to my credit card. I had over $3500 worth of work done only to be told they were expecting the insurance to only pay about $400. The dentist is great but their billing department is totally incompetent.

I have been seen twice here recently, once for a wisdom tooth evaluation and once for a wisdom…read moretooth extraction surgery. I worked with the Smiles staff the first visit and then with Dr Steven Doyle the second. During my evaluation I felt well taken care of, attended to, and everyone, especially the receptionists, were going beyond their line of duty to make sure I was doing well. During my surgery appointment, the staff was incredible, they were so supportive and genuinely cared about me. Not to mention Dr Doyle, who sat with me for as long as I wanted to with my X-rays and explained everything he was going to do and answered all my questions. Not only did he care for me before and during my surgery, but included his personal number in my post op paperwork and has texted with me on multiple occasions about my recovery and what is normal vs abnormal over a week after the fact. I was incredibly happy with my care there, and I am TERRIFIED of dental work so that is huge... thanks Dr Doyle!

I have been going to this dentist office for 12 years I took a few years off when I moved but I…read moreultimately came right back because of the superior service I have always gotten. I am back and just got a root canal today, in fact I jus s but the staff is amazing. I see Dr. T as in TEAM Him and his staff are truly amazing. They are so kind and thorough and excellent at what they did and do. I never felt an ounce of pain with my last root canal and I just can't tell you how great they are. It's like you walk in to family and they have the best rates and the best technology. There's many sunrise dental's if you live by Arlington definitely try and use their location because it's just like coming to your home and I never feel pain before or after or during my procedure they make sure that you were always as comfortable as possible. Their office staff is amazing. They are on it they know exactly how much you've left on insurance how much you have to pay out of pocket everything is literally talk to you immediately before the procedure so there's no surprises!! ..........! also they'll text you and you can text them right back they really go out of their way to give superior service and Dr. T they don't get better than him. In fact in my opinion he's fixing issues that my last dentist didn't do properly and it turned into needing a root canal. Even though dentist offices are closed right now they are open for emergencies and Dr. T and his staff got me right in since I had an exposed nerve and allot of pain. You will be in excellent hands and thank you Sunrise Dental of arlington for always having my back and making sure that I am comfortable and always I have been in amazing hands. Tarra D.

Staff is helpful, organized and provide excellent dental care instructions and answers all your…read morequestions!! I've referred my whole family. Thank you!

My husband had dental work done at this practice and paid at the time of service. Next visit we…read morewere told there was a balance. We believed this was an error. This was confirmed with 2nd person I spoke with on the phone at a later date. Thought it was resolved, but today when he arrived for an appointment, he was told that he needed to pay that "supposed" balance. Today would have been a 1k plus appointment that didn't happen. If you go to this practice, get a fee agreement up front and a paid in full receipt when you leave.

Unbelievable. I really wanted to like this place- I really did. The dentist is actually quite…read moreawesome. BUT WARNING! HIPAA VIOLATIONS!!!!! This review is due to the first impression and several impressions there after of their office manager Lisa. This woman is horrible!! Here are the quick bullets: - Lisa is racist - Lisa is violating HIPAA in a BIG WAY! - Lisa is asking for social security numbers to be texted to her personal phone - Lisa refuses to look up dental insurance - Lisa is a lawsuit waiting to happen Heres what happened: On my very first call to the office, I was looking to set up an appointment for a cleaning and possible referral for invis-align and at first everything seemed great.. Until Lisa made the following comment: "I can't trust the mexican girls to do my job the right way so I'm here when I don't want to be, I have laryngitis and should be not working but If I leave it to the mexican girls, things will get all sorts of crazy" I changed the topic quickly and tried to just get my appointment. When I got there for my cleaning Lisa handed me an Ipad to start filling out my medical information (seemed normal enough) - but then she made the following comment: "I give the ipad to the white people. You know you can't trust black folks and the colored ones to be smart enough to use this kind of thing" ARE YOU JOKING ME RIGHT NOW?! I politely let her know how uncalled and how incredible inaccurate I felt that was, but then I was escorted back to the doctor by the hygienist so that was the end of that day. Then- I had an appointment for a filling two weeks later and Lisa texted me 9 times in one day asking me for my dental insurance information. She then called me 3 times that day demanding I get her the information. By the last call, I finally answered and explained that I was at work, and reminded her that she told me I could bring my information into the office during my next appointment. She demanded that I give her the information right then and there. When I explained that I didn't have my card on me right at that moment, she asked me for my social security number. I told her I work around a lot of people who could overhear me and that i was not comfortable providing it at that time. She then got extremely snippy with me and demanded that I text her my social security number to her personal line so she could look up the information because she HAD TO HAVE IT RIGHT NOW! I reminded her again that she told me I could bring it into the office and that I would be more comfortable with that, as its my social security number.. I wouldn't text that to my mom, let alone a stranger? She then told me that since I can't do what she needs, she was going to cancel my appointment. I tried to call back when I got home with the information she needed, She answered my call, then hung up on me. I called back, she let me go to voicemail. I texted her on the line she had texted me on and explained that I really wanted to see the doctor, that I like the doctor and I enjoyed the vibe of the office but I felt that she was aggressive and shouldn't demand that information from someone in text form on a personal line due to HIPAA law... .... And 4 days later I get a letter in the mail saying that the doctor feels as though my dental work is better suited elsewhere. I'm honestly appalled... - You cannot say things like this - You cannot demand sensitive information in super insecure and unprotected ways - And to ban a patient because they called you out for violation of HIPAA just shows that there is a much bigger issue at hand. I will gladly take my dental work elsewhere.

very Professional, kind and understanding, I'm definitely going to be having All of my dental work…read moredone here in the future.

Office staff are very unprofessional. The dentist might…read moreprovide service for emergency; however, the office staff won't and "do not care".

Everyone in this office from the front desk, the dental assistants and the dentist were all…read moreamazing! We came in for a first dental visit, clean and check up. We ended up with a tooth extraction and my 8yr old was comfortable and did so amazing. At the end she said "this is fun!" While she was still numbed looking for a great dentist that's great with kids, look no further because we were thankful how great they did with our kid.

I avoid the dentist at all costs so when I finally go in I'm usually needing a lot of work. Dr…read more Pham and his staff treated me so kind. I didn't leave feeling bad about myself for not keeping up and the fact that they made me so comfortable I now feel like I can finally keep up on my dental needs. But I will ONLY be coming here.