Dr. Heggman is absolutely TERRIBLE! He did a tooth extraction with no numbing medication and when I…read moretold him I could feel the pain he completely ignored more and continued to take me through an insane amount of pain with no regard for my well being. After finishing he threw the supplies down and walked out silently. Shortly after the Dental assistant came back to inform me that the doctor would be in shortly only for me to tell her he had just finished ripping my tooth out. She looked completely shocked which showed me he not only did the procedure without the proper numbing medicine, without notifying fellow staff, and without any regard for my welling being or safety as a patient. I had to ask the dental assistant to get pain medication prescribed to me for the amount of pain I was in due caused by this "Doctor." He should not be allowed to preform procedures or practice any form of medicine if he is going to treat his patients as if they are a burden to his life! My welling being and health is something I do not play about at all and this is an experience I hope I can save the next person from!! If I could leave no stars I absolutely would this office should be investigated! They will not do anything about it cause he is a "Owner Doctor" but the fact he is still doing this to people with only conversations as a consequence is ABSURD

Dr. Todd Hegmann was an absolute nightmare! I went in for a consultation as a new patient for a…read morecracked molar on a Monday and had no clue who i would see bc they were working me in following the Easter holiday. He did not introduce himself and immediately upon seeing my X-rays said my tooth had to come out! He stated I would need an implant to follow in 3 months . He seemed to have a slight arrogance and unprofessional attitude towards my questions. I wasn't sure I wanted to have my tooth pulled but he assured me, my tooth was dying and needed to come out now! It was already painful so I agreed. The technician assisting , chatted casually with him about a dream she had of him the night before, which was unprofessional. Upon learning my tooth needed to come out, he failed miserably at explaining his approach. He also failed at many attempts, due to lack of knowledge or concern to deaden my tooth. His inability to do so caused me extreme discomfort and pain! I counted at least 10 or more, deep and painful injections with no relief. He was extremely rough and didn't give any warning of what was happening before or during his botched attempt to remove my tooth. I truly felt powerless and at his mercy!! The pain was absolutely too much to take, and I eventually begged him to please, stop! He didn't. I cried asking if there was another way or option to get the tooth out? He never responded to me! He continued to ignore me and my reactions to the pain I was clearly experiencing in front of them both but never spoke a word to me!! My appt was at 7:30 am and was there for over 3 hours! Ive never felt more helpless in my life! Todd Hegmann gave absolutely no warning for what he was about to do to me and that's why I'm writing this review! A warning to you! No one should have to suffer at the hands of this incompetent man. He administered so many numbing injections, that my entire face, nose, forehead and both eyes drooped. Yet, he failed to properly deaden the root of my tooth, but proceeded to drill , in spite of me saying , I feel pain! I would not take my dog to this man!! Once the tooth was finally out, he said he called in an antibiotic and pain medication to my pharmacy. I only received the antibiotic. Nothing for pain. I had to experience yet even more debilitating pain for the next 24hours until the pharmacy finally received the prescription for pain medication to following evening. He failed all the way around! A dentist who "hums happily" while you are being ignored and experiencing unreal amount of pain, begging him to please stop, that is incapable of validating his patients requests, concerns or pain has a very dark spirit should not be allowed to do complex procedures or dentistry at all !! He has no compassion! He doesn't listen! He doesn't care. He may be from Texarkana but he has no connection to human kindness or feeling of local pride in treating your hometown people that may trust you, or know your family, and for God sakes, your associates that work along side him. DO NOT USE HIM! Don't believe the favorable reviews likely written by his staff.. there is NO WAY this man isn't mistreating countless others.

Myself and my brothers were patients when Jim first started his practice in Texarkana. The best…read moredentist I have ever seen. So kind, caring, and thoughtful. And this includes all the staff. Congrats on the new building!

Good work but, expensive. They accept many insurers which is why we chose them.there was minimal…read morewait to get in.

My first trip to Aspen Dental. And I was so surprised by THE most thorough dental exam I've ever…read morehad. And I'm old! Multiple X-rays from more angles than I could even imagine. Periodontal charting to diagnose gum disease. And something new that I've never seen before...an intraoral camera photographing my entire mouth and producing color photos/videos that are amazing. Non-invasive, better oral care, and convenient diagnosis - isn't that what you've always looked for in your dental check-up? The people were all friendly and informative, from check-in, through X-rays, hygienist exam, dentist exam, and accounting. I said accounting because, once again, this is something new to me. They provided me a detailed cost analysis of everything needing to be accomplished for my oral health. It showed the cost before insurance and after insurance for each procedure, and I knew exactly what I would be required to pay upfront. What a concept! Thanks to the entire team for providing the best dental visit of my life.

I've been a paying customer at Aspen Dental on Richmond Road, Texarkana for many years, and I've…read moretried to give them the benefit of the doubt. But after multiple frustrating experiences, I feel compelled to share my story. Back on February 18, I had a full-day appointment scheduled, took time off work, lost a day's pay only to arrive and be told their technician wasn't in. No call, no heads-up. The same receptionist who's always there could've notified me the day before or even that morning. She didn't. Fast forward to last Thursday, Oct 30, 2025: I stopped by to ask about a repair and warranty coverage. She said it was covered and to bring the item in at 8:00 a.m. Friday and it'd be ready by noon. I did exactly that. The technician confirmed after I asked that they'd remove the liner to do the repair. I called at 12:20 to check if it was ready, and the receptionist said yes. I left work and headed over. Then came the curveball: she called me en route, rudely stating I had a "12:00 appointment" and she was closing at 1:00. I was confused, there was never an appointment, just a pickup time. When I arrived, her attitude was dismissive. I reminded her that I paid premium for the item and deserved basic courtesy. Another clerk chimed in with "Sir, you need to just calm down." Calm down over what? No one told me they closed early on Fridays. She was in a Halloween costume, so maybe theatrics were part of the day. To be fair, the technician did a great job on the repair. But the front desk experience was consistently poor. I was offered another appointment next week, but I said I might not return. I prepaid for a seven-year package, so I may have no choice. As I left, the costumed clerk hollered "Have a nice day." I let it go. But I couldn't help noticing: in 2019, the parking lot was full. These days, it's mostly empty. That says something.

After 25 years with my dentist, I was very nervous about going to a new dentist when I moved here…read more The experience was excellent and the entire staff is 5 star!

Our first visit here - staff is courteous and professional. Doctor is efficient and compassionately…read morehonest. Office prepares estimate for out of pocket costs and there's no pressure to agree to anything you don't want or need.

After another dentist office told me on June 30, that their next available appointment would be…read moreOctober 2(!!!!!), I was so thankful to find Castle Family Dental. As a health professional, I was impressed with the carside check-in for patients and the streamlined approach to getting patients to exam rooms. Every single person in the office was following appropriate COVID-19 precautions. From the office staff to the hygienist Katy, to Dr. Jay Castle, everyone in the office was grade A, first class. My hygienist, Katy, was warm, friendly, and professional. She made me feel at ease and was thorough and efficient. My exam felt like I was only there for a few minutes and she really put my mind at ease. I had zero discomfort with the x-rays or the exam. Dr. Castle was gentle and timely and super nice. The office was clean and well-run. This was by far one of my best dental experiences ever! Would highly highly recommend!

From the owner: Castle Family Dental will help you love your smile again with cosmetic dentistry services, dental…read moreimplants or veneers. We also offer emergency dental care.

My boys and I have been going to Doctor Arnold's office for several years. The doctor and staff…read morecontinue to provide friendly and skillful service. I highly recommend this office for your next dental appointment. Don

Dr. Arnold and his staff are amazing, they go above and beyond to help all their patients and when…read moreyou walk in they know you by name. He has the perfect personality to make you laugh and he keeps it entertaining when you have to have big dental work done. Makes me feel at ease when I'm there

He could never get me numb. After giving maximum number of shots. This was many years ago.read more

From the owner: Specializing in: - Dentists…read more- Dental Clinics - Cosmetic Dentistry - Clinics

Had a double root canal done. I am a very high dental anxiety patient. I had two moments where I…read morehad an anxiety attack. Not only were they very understanding, they helped with solutions to help calm my anxieties with no judgement. I got through the procedure with zero pain and zero pain after. If you have dental anxiety and you need a root canal, I highly recommend this team! 10/10 recommend and (lord willing I don't) I would chose them again hands down!

I read a couple reviews where people said she fit them in when they were in pain. Well I have had…read morethe opposite experience. I literally have a REFERRAL from my dentist whom I am pretty sure he would know if I needed a root canal or not and they wanted to do a consult first a month away which of course isn't covered by insurance. Seems pretty greedy, $160.00 for 5 minutes of her time to only say "yes your dentist is correct. you need a root canal" they also WILL NOT make the consult the same day as the root canal. Meanwhile I have a temporary on and in severe pain.. SEVERE. I have never felt like this was such a greedy racket. I saw a dentist in seattle she said I needed to see an endo for a broken tooth, he got me in that day. no trying to squeeze extra money out of me, not making me wait in pain for over a month. This is Texarkana and I was treated like this. lol she doesnt care if you're in pain, did nothing to get me in EVEN WITH A REFERAL stating that i needed a root canal. Arrogance, greedy and uncaring was my experience. Id rather drive to Shreveport to the endo who is getting my root canal done next week. Worth the drive to an endo & staff that actually cares