I had a brilliant experience shopping for wedding rings here. The staff were friendly and…read moreknowledgeable without being pushy. The price was fair and they really took the time to answer all our (many) questions. I will be back.

AVOID. I've used this place a couple of times and I won't be again. I seems that their pricing is…read morebased on how you look: each member of my family has popped in for a new battery on the same watch and been charged differently. More recently, their customer service yesterday could be described as unsatisfactory to say the least.

Fast, friendly and efficient service. The cost for fixing my watch was very reasonable and they…read morefixed it in a timely manner!!!

New Cavendish Jewellers fixed a very special gold bracelet for me earlier this year. It needed…read moresending off to be repaired (the lock needed tightening) and New Cavendish was the closest jewellers to my office. It's a very slick operation - they know how to put you at ease about sending off an important piece of jewellery - and they took good care of it. I had it back within two weeks and it was in perfect nick, and has stayed in working order ever since. Knocking off a star because it was ridiculously expensive for a simple tightening job on a gold bracelet - £50! In all fairness I believe that covers the insurance in case anything happens whilst it's out of your possession, and they did a great job, but WOW - that's crazy money for 2 minutes work with a tiny screwdriver.

Went in for a very simple, inexpensive issue - resizing of an engagement ring. The entire staff,…read morewithout exception, treated us exceedingly well, as though we were buying the most expensive item there. They were respectful and knowledgeable, and won my trust. Could not recommend higher.

I'm really impressed by the customer service at F Hinds. Having bought a Lorus watch from them,…read moreabout 7 months later, the dial broke off, and so I took it back to have it repaired as it was under guarantee. Lorus then took several weeks to tell me that they weren't willing to fix it even though it was under guarantee, so I was understandably furious. F Hinds, however, dealt with me with great consideration and care, and even paid for the repair because they could understand I was so frustrated at having been made to wait and then being refused when the watch was still relatively new. I certainly won't be buying Lorus again, but I will definitely be buying more things from F Hinds in future!

I got Matt B. a Victorinox Swiss Army watch for our anniversary. It was on Gilt for a great price,…read moreand the watch is beautiful, classic in silver and black with minimal ostentation. The only problem was that it was too large for Matt's lovely wrist. As we were celebrating our anniversary in London, we were happy to discover this Victorinox on Bond Street. The store is sleek and pretty, in keeping with the Swiss Army aesthetic - glass, metal, two easy-to-browse floors separated by a single staircase. We took in the watch, and the staff was more than happy to help us. An employee had Matt try on the watch, and within ten minutes or so had it back to us, ready to wear and free of charge. While this happened, I sneaked downstairs and picked up a Swiss Army knife to replace one Matt had recently lost at an airport. There was a large selection of colors and shapes, and I found one that I liked. There was one employee downstairs, and she was friendly and very efficient. I was able to pay and hop back upstairs in the time it would've taken to use the bathroom. Overall, solid wares, great customer service, and nice store. No complaints.

HI Prompted by an online search for some Victorinox Cutlery…read moreBlade Protectors, I've noticed some reviewers comments and thought sharing the outcome of my recent experience with the London store might allow others to consider the virtues of Victorinox products and the service they're prepared to offer. A good few years ago at the start of my career in Catering, my parents gave me a set of 8 Rosewood Handled Victorinox Knives, (Around £80 at the time) which were in almost daily use for the best part of 20 years before changing trade. My father still Catering at that time had his work box stolen and was left wanting. As a short term, solution, he borrowed some tools/equipment including the above-mentioned knives. Not too long after that (25 years ago) Dad passed away. Suffice it to say these also disappeared, sadly leaving me believing that they (the knives) were gone, never to be seen again! Four years ago, whilst tidying Mum's garden shed the knives reappeared inside a dust and cobweb laden knife roll but in poor condition, Green rivets, "manky" handles, some broken, split and with the back of the larger knives severely dent marked from being struck hard across the spine. All, at some point, had been clumsily sharpened with a wet stone and left bearing the scars and severe scratch marks and with everything affected by heavy mould/mildew = A very sorry state indeed nothing like I remember them. As a consequence, they remained languishing in the shed! After reading a trade suppliers catalogue who offered a knife service. I emailed the Victorinox London store, explaining the situation. They responded quickly agreeing to inspect them. The outcome being a trip to London for me with the knives along with a further trip to Switzerland for the knives, followed some weeks later with a call from the store advising of their return. I'm amazed at the transformation. The Knives have been thouroughly re-dressed, with all Blemishes but for what remains of a few really heavy "Dents" on the spine of the 14" Butchers Steak Knife removed. They've been re-handled and are now in an astounding condition and really do look and feel almost like new! To be reunited with the knives I was given for my 16th Birthday some 47 years ago was a surprise and now to have them restored to the high-quality condition they're in today is pleasing and I believe a testament to their underlying quality and of course the service offered by Victorinox. I'll add that my parents chose these at a time when mild steel knives (Prone to rust and required salt, lemon juice and much elbow grease to keep clean) were still very much avaiable! Whilst Stainless Steel was about it wasn't common and definitely cost more - back then "for me" equivalent to a well earned months wages! Another commentator mentioned Victorinox being "Expensive" whilst I have no intention of suggesting anybody follows my own action (Chosen because of the sentimental attachment) I recognise I've a lot to thank Victornoix for. That said my comments reflect my personal experiences and nothing else! However, I also understand the reviewers meaning linked to expense! For my part, I suggest quality is and should be a big consideration when making a purchase. Attempting to save a few "bob" often leads to an inferior product especially when choosing work Tools or Toys! Ian Blackman

A good job of repair. Were patient. Conveniently situated…read moreand free but limited parking after 10 AM.

Super helpful and friendly folk. Fixed our jewellery immediately at a very reasonable rate…read more Recommended

Felt reassured after just one phone chat with Natalie the receptionist. She really knew her stuff…read more My watch was acquired from abroad and in poor shape. After inspection they said it needed a full service and that the cost would be no more than other estimates I'd had. The result is superb with the watch not losing or gain even a half second on the wrist over the last three weeks. Very pleased, very impressed.

I brought my husband's Tissot watch in for repair to AMJ Watch Services and they did a fantastic…read morejob. The watch had simply stopped working, and a new battery did not do the trick. I left the watch with AMJ for them to assess the issue, and they got back to me with an estimate for a repair and refurbishment the next day. Normally the repair could take more than a week, due to ordering parts, etc, but AMJ were able to expedite the repair so I would have the watch in time for my husband's birthday, only three days later. They were very kind, responsive, and professional and I would definitely go back there in the future for any watch repairs!

This tidy little shop between Platforms 7 and 8 in Vauxhall station saved my watch. I came to the…read moreshop to get my watch strap replaced and found it to be well-stocked, neat and clean. Its owner Mr Allen to be highly knowledgable about leather and gave me a brief explanation about them. He was able to advise me on which ones complimented my hardware best and his prices are very reasonable. His work was slick and seamless and I was out the door with a wearable watch again in less than 10 minutes!