We stopped here as part of a cruise shore tour in August 2023. The weavers are excellent, and the quality is excellent. This is where the good part of this review ends.
Like so many reviewers of this shop, we did not intend to buy a rug or carpet here: the prices are way out of line, and the salespeople put a lot of pressure on visitors to buy. We almost got out of there without buying, but, at the last minute, the one salesman (Ali, if I read the invoice correctly) offered a price that was decent. He said the rug would arrive in about 8-10 weeks and that the Barok representative, who often travels to the U. S., would contact us to set up a mutually agreeable delivery date. They reputedly wanted to ensure that we would be available for the delivery because the representative would show us how to wash the rug.
The 8-10 weeks came and went. After 12 weeks, I sent an email message to the company, asking what was going on and when we were going to receive our rug. The answer was that they wanted to send as many carpets as possible in one order to the U. S. so they could take advantage of lower shipping rates. Finally, after about 15-16 weeks, the representative called us, and both parties tried to work out a delivery date. He wasn't going to be in town for the time period when we were available, so he said that he would contact us the next time he was in our area. A few weeks later, if I recall correctly, he called and said, "I'm dropping this rug off on Tuesday because I have to get rid of it." He did not ask if we were going to be home - and we weren't. Fortunately, we have very good friends, who came over to our home and put the rug inside to keep it safe. This representative has not contacted us since, and no one else from this company has contacted us since, about how to wash the rug.
Because of the high pressure to buy, the poor communication about delivery, the lack of living up to their entire commitment to this purchase (no washing instructions), and their uncaring attitude about their customers, we will not buy from them again. Had we known the purchase would've proceeded and concluded like this, we would have not bought from them in the first place. We urge readers and potential buyers to learn from our experience. read more
