After being referred to by a friend who had nothing but good things to say about this practice, I was hoping that I would have an equally good experience. Alas, this was not to be.
I have insurance that is finicky at best when it comes to covering dental stuff, like the infernal hole in the last molar on the left side of my mouth. It used to be a deep filling and everything was a-okay with it until I made the poor life decision known as trying Pretzel M&M candies when they first came out in 2010/2011. My tooth cracked in half, so the filling and all went the way of the Dodo.
Long story short, I've seen 3 different dentists about this broken tooth. One dentist in 2010/2011 said I absolutely needed a crown, which he couldn't do because my insurance didn't cover it. Second dentist in 2014 said that it didn't need a crown, but she suggested that I could get just a plain filling for it. Since she knows that I don't wish to have a mercury amalgam filling, she suggested trying to find a dentist that takes my insurance that is covered to do resin (white) fillings.
So, this is where Barnum Dental comes into play. One of my friends lives in the area, had root canals, crowns, etc. done there and can't praise them highly enough. I even accompanied him to a couple of dental appointments and got to sit in the room with him and watch Netflix while he got his teeth cleaned and other procedures and I had no complaints. He and I have the exact same medical/dental insurance, so I took a chance and tried to see if they could see me too.
So, I booked an appointment and was seen by a very nice lady dentist. She agreed with Dentist #1 that I saw back in 2010/2011. She explained in detail that she felt the tooth was too damaged for a filling and felt regardless of whether it was a resin or mercury filling, it would just fall out. She said she would contact my insurance provider and see if they would cover a crown. So far, so good, or at least that's what I thought.
I didn't hear from them for a few months, and with the holidays and all that jazz coming up, I got distracted and let it go until last month.
I finally called the office and asked what the story was with the status of my crown. The medical receptionist informed me that the request for a crown was denied, so they would try a filling. I was fine with that, seeing as how my dentist here in Seymour won't clean my teeth until the hole in my tooth is fixed and my gingivitis isn't getting any better without a cleaning.
I show up again, see the same lady dentist again, and she tells me the exact same thing, and tells me that she actually didn't change her mind and decide to do the filling, so she basically wasted my time. To rub salt in the wound, the staff (who was nice and courteous up until that point) started getting short and a bit rude towards me. The office manager started to talk to me about paying for the crown out of pocket which is absurd seeing as how the crown is at least $800 out of pocket and I make about half of that per month! She stopped talking about it midway through the pricing and said that my insurance somehow had the wrong date of birth down there for me, so she wasn't going to discuss the matter any further until I straightened out the issue with my birthdate. I called right then and there, only to find out that my insurance provider's phone line was closed for the day. This is something that they may or may not have been aware of, but still, seeing as how they had called my insurance company while I was in the dentist's chair, they could have alerted me that business hours for the customer service line were drawing to a close and that I should probably just go home and all at another time. I ended up walking out of Barnum Dental because I was tired of the lack of communication and the poor attitude they were starting to have about the whole situation.
At this point, I'm going to contact the Caring Families Coalition to see if they can point me in the right direction. It's ludicrous to expect someone who makes $400 give or take per month to pay out of pocket for a procedure that someone else with the same exact insurance received for free. If you can, I suggest going to Dentist #1, better known as Dr. Neil Graber in Huntington, CT if he takes your insurance. He does excellent work and both he and his staff are personable and they give you solutions, not excuses. read more